Logistics Industries Drive Superior Customer Experiences with Omnichannel Contact Center Software Logistics sit in the middle. On the one side are the end buyers relying on logistics for quick and safe delivery of products. On the other side, there is the client or seller making use of logistic services. Any reduction in the quality of …
How Omni Channel Experience Can Enhance Customer Engagement? Are you looking for ways to improve customer service and increase customer satisfaction? You have landed at the right spot. A live webinar is going to take place that will explain how omnichannel can enhance your customer engagement and improve customer experience. Excellent customer services is essential …
How Omni Channel Experience Can Enhance Customer Engagement? Read More »
HoduSoft brings HoduCC for Call Centers during COVID-19 pandemic The coronavirus outbreak has shaken the performance and growth rate of all sorts of businesses. Businesses are permitting their employees to work from remote locations to maintain the efficiency and growth rate of the company. They are searching for tools and software that can assist …
HoduSoft brings HoduCC for Call Centers during COVID-19 pandemic Read More »
Tips on Satisfying Customers with First Contact Resolution For call/contact centers it is important to satisfy calling customers and that too on the first call itself. First Contact Resolution (FCR) is an important IT support metric that includes best practices and strategies for better customer service. It is simply the percentage of incoming calls or …
Tips on Satisfying Customers with First Call Resolution Read More »