logistics industries drive superior customer experiences with omnichannel contact center software

Logistics Industries Drive Superior Customer Experiences with Omnichannel Contact Center Software

Contact Center Software / By

Logistics Industries Drive Superior Customer Experiences with Omnichannel Contact Center Software Logistics sit in the middle. On the one side are the end buyers relying on logistics for quick and safe delivery of products. On the other side, there is the client or seller making use of logistic services. Any reduction in the quality of …

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Contact Center Software

Tips on Satisfying Customers with First Call Resolution

Call Center Software / By

Tips on Satisfying Customers with First Contact Resolution For call/contact centers it is important to satisfy calling customers and that too on the first call itself. First Contact Resolution (FCR) is an important IT support metric that includes best practices and strategies for better customer service. It is simply the percentage of incoming calls or …

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