Complete Guide on Busy Lamp Field: Functions, Benefits, and Configuration Tips Just imagine how frustrating it would be if you have a room full of customer service representatives in your call center but you have no idea how many of them are speaking with callers and how many of them are available. But thankfully, there […]
A Complete Guide to Setting Up a Call Center There will always be a struggle to start something new. While that’s a fact no one can deny, but with a call center? We can help. Setting up a call center from scratch can feel overwhelming (not after reading this). This guide is for anyone who […]
Everything You Need to Know About Building Rapport Over Phone For every business, building trust and rapport is the Holy Grail for success. All businesses use different strategies to build rapport with their prospects and customers. Some use in-person tactics to forge friendly and harmonious relationships with their target customers, while some use phones and […]
A Complete Guide to Session Initiation Protocol (SIP) Session Initiation Protocol (SIP) is one of the most commonly used protocols in Voice over Internet Protocol (VoIP) technology. It provides a simple framework to begin and end communication via the Internet. The protocol was developed by the Internet Engineering Task Force in 1996 and standardized in […]
HoduSoft Shines Bright as Winner in the 18th Annual 2023 Globee® Awards for IT Achievement Winning an award is always a special moment for an organization for many reasons. It serves as a milestone and a symbol of distinction. It also gives a sense of pride to the employees who jointly contribute to the organization’s […]
HoduSoft Now Provides an AI Chatbot Feature with Its Contact Center Software In today’s swiftly evolving digital landscape, businesses are continuously striving to improve customer experiences and streamline their operations. HoduSoft, a leading provider of contact center solutions, has stepped up to the challenge by introducing an AI Chatbot feature in its Contact Center Software. […]
11 Must Know Call Center Terminologies- A Guide! In today’s business landscape, call centers serve as the primary channel for communication with customers, providing them with product and service information and support. The growth rate of call centers can vary depending on several factors, including industry demand, technological advancements, and outsourcing trends. However, according to […]
HoduCC Contact Center Software Wins 2023 UC Product of the Year Award Sometimes, an award is more than just a recognition or honor. Aside from being a testament to high-quality products, dedication towards clients, and innovative approach, it also provides an opportunity to make a difference. To quote famous French footballer N’Golo Kanté “It’s good […]
How Contact Center Software Help Insurance Companies in Enhancing CX? If you’re an insurance service provider, then you must know this. The key to success for your business doesn’t just lie within your insurance policies but also in the experience you provide to your customers. But most insurers overlook customer experience while providing services to […]
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