Author: Bharat Lalcheta

Bharat Lalcheta is Co-Founder and Chief Technology Officer at HoduSoft, where he leads the company's technology direction and product development. With a background spanning telecom and VoIP software engineering, he has been instrumental in building HoduSoft's suite of business communication solutions, including its flagship contact center platform, HoduCC. He is passionate about creating stable, user-friendly technology that solves real business communication challenges.

Can AI-Powered Contact Centers Enhance Patient Care? Discover Insights at HoduSoft’s Webinar!

Can AI-Powered Contact Centers Enhance Patient Care? Discover Insights at HoduSoft’s Webinar! Over the past few years, the healthcare industry has evolved greatly with technological advancements, and Artificial Intelligence (AI) is at the forefront of this transformation. Whether offering personalized care or carrying out seamless hospital operations, AI technology has reshaped the patient experience massively. […]

A Comprehensive Guide to Net Promoter Score: History, Calculation Formula, Survey Tips

A Comprehensive Guide to Net Promoter Score: History, Calculation Formula, Survey Tips If you are an entrepreneur or a business professional, you probably know what the term ‘Net Promoter Score’ means. If not, then you must have been asked this question by at least one company at some point in your life: “On a scale […]

How AI and Omnichannel Support Elevate Customer Service in Call Center

How AI and Omnichannel Support Elevate Customer Service in Call Center “Just as electricity transformed almost everything 100 years ago, today I actually have a hard time thinking of an industry that I don’t think Al (Artificial Intelligence) will transform in the next several years.” This quote by British-American computer scientist Andrew Ng pretty much […]

How Multi-Factor Authentication Protects Customer Data in Call Center Software?

How Multi-Factor Authentication Protects Customer Data in Call Center Software? “Think of multi-factor authentication as an extra lock on your front door–it provides an additional layer of protection for your online accounts beyond just a password.” This anonymous quote sums up what multi-factor authentication is in extremely simple words. Another way to define multi-factor authentication […]

AI in Healthcare: A Comprehensive Guide on How AI Can Revolutionize Patient Care

AI in Healthcare: A Comprehensive Guide on How AI Can Revolutionize Patient Care “Al has the potential to markedly improve productivity, efficiency, workflow, accuracy, and speed, both for physicians and for patients. What I’m most excited about is using the future to bring back the past—to restore the care in healthcare.” The quote by noted […]

From Fragmented to Streamlined: How IP PBX Integration Enhances Hospital Management Systems?

From Fragmented to Streamlined: How IP PBX Integration Enhances Hospital Management Systems? For hospitals and healthcare organizations, ensuring the right care for patients is at the heart of everything they do and every strategy they design. Hospitals not only need to focus on treating and curing patients but they also need to ensure that they […]

The Hidden Costs of Manual HMO Call Centers: Why Omnichannel is the Future

The Hidden Costs of Manual HMO Call Centers: Why Omnichannel is the Future HMO contact centers are organizations or dedicated departments that handle queries and issues related to Health Maintenance Organizations (HMOs). This type of contact center usually provides support for appointment scheduling, medical advice, and appropriate medical services. HMO contact centers also play a […]

The Current State of AI in BPO Contact Centers

The Current State of AI in BPO Contact Centers Do you know Artificial Intelligence (AI) is currently the hottest trend in various industries? The market for AI is growing steadily with no signs of slowing down. Just like any other industry, BPO (Business Process Outsourcing) contact centers are swiftly adapting and integrating advanced technologies like […]

The Rise of India’s BPO Industry: Key Factors Driving Success

The Rise of India’s BPO Industry: Key Factors Driving Success In his bestselling and multiple award-winning book “The World Is Flat,” renowned author and columnist Thomas Friedman has dedicated an entire chapter to outsourcing. In it, he has essayed the role of India’s Business Process Outsourcing (BPO) industry in not only enhancing the country’s economic […]

Employee Attrition : Types, Reasons, Effects, and Strategies to Control

Employee Attrition : Types, Reasons, Effects, and Strategies to Control What comes to your mind when you read the term “employee attrition?” Big Quit? The Great Resignation? Mass Layoffs? Quite Quitting? Recession? Even though, in the last few years, employee attrition has become a huge concern for many organizations, particularly the ones in the call […]

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