UCaaS Platform Software
The UC Platform Behind Your UCaaS Service
HoduPBX is the multi-tenant unified communications software that service providers run their own UCaaS service on. Every tenant gets voice, video, conferencing, IM, SMS, fax, and presence on its own users, numbers, and apps. Your team provisions, bills, and monitors all of them from one administration portal.
- ITSPs & UCaaS providers
- MSPs
- Telecom & ISPs
- Enterprise groups
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A working session with a solutions architect, scoped to your tenant model, hosting, and carrier mix.
Trusted by enterprises and service providers worldwide
Awards and recognition
Capterra Shortlist 2026 
Software Advice Front Runners 2026 
GetApp Category Leaders 2025 
Software Suggest 
Globee Awards 2023 Gold Winner – Information Technology 
Unified Communications Product of the Year 2023 
Internet Telephony Excellence Award 2023 
NXTGEN BPO Confex and Awards 2023 
CIO Insider – Top 10 UC Providers 2023 
Digital.com Best Telemarketing Software 
Indian Achievers Award 2021 
Customer Contact Center Technology Award 2021 
UBS Forums The business case
Why Service Providers Build Their UCaaS Service On HoduPBX
HoduPBX hands every tenant a complete unified communications service and hands you one portal to run all of them. That is why ITSPs, MSPs, and telecom operators run it as the UC platform behind the service they sell under their own name.
- One UC stack per tenant. Voice, video calling, audio conferencing, SMS and MMS, fax, and voicemail delivered to every tenant from the same platform.
- Apps under your brand. HoduPhone for iOS and Android, desktop apps for Windows, Mac, and Linux, and a WebRTC webphone, each carrying the user’s extension and presence.
- Billing built into HoduPBX. Prepaid and postpaid billing and least cost routing per tenant, with no separate billing system.
- The HoduPBX Reseller Module. Resellers run their own sub-tenants on your UC platform, under their own brand.
- BYOP (Bring Your Own Provider). Connect your own SIP trunks to HoduPBX and assign them per tenant.
Platform capability
A Multi-tenant UC Platform Built For Large Extension Counts
Whether you host a handful of enterprise groups or thousands of small businesses, the platform grows by configuration. Add tenants, users, sites, and devices without re-architecting the deployment.
Strict tenant isolation
Users, numbers, directories, recordings, and call records stay inside the tenant that owns them.
Per-tenant resource limits
Cap channels, users, and concurrent calls per tenant so one busy customer never crowds out the rest.
Three-level hierarchy
Platform, reseller, and tenant levels, each with its own administrators and access rights.
One identity on every device
Extension, voicemail, and presence follow each user across desk phone, desktop app, browser, and mobile.
Auto provisioning at scale
Supported IP phones configure themselves from per-tenant templates, so large rollouts need no desk-by-desk setup.
Your brand on the portal and apps
MSPs, ISPs, and ITSPs put their own logo and brand assets on the portal and the apps their tenants sign in to.
How it works
One Instance, As Many Independent UC Services As You Need
HoduPBX runs as a single software instance divided into tenants. Each tenant behaves like its own unified communications system, with dedicated users, numbers, apps, conferencing, and reports, while the core underneath is shared, patched, and monitored in one place.
- Dedicated configuration per tenantEach tenant keeps its own dial plan, IVR, business hours, music on hold, and voicemail rules.
- Separate users and credentialsTenant users sign in to their own portal and apps and never see another customer’s users, numbers, or data.
- Numbers that belong to the tenantDIDs are assigned per tenant, and inbound calls follow that tenant’s routing rules alone.
- Presence and directories scoped to the tenantBLF, presence, and the phone book show a user their own colleagues only, on desk phones and in every app.
- Reports scoped to each customerCall records, recordings, and reports are filtered by tenant, and access to them is set by role.
- Shared core, single upkeepUpdates, security patches, and carrier changes are applied once at platform level for every tenant.
Infrastructure
Infrastructure Built To Carry A Whole Book Of UC Customers
When many businesses share one unified communications platform, isolation, provisioning, carrier control, and deployment choice come first. HoduPBX is engineered around all four.
Separation at every layer
Users, dial plans, directories, recordings, call records, and admin rights are partitioned by tenant. A change made for one customer never reaches another.
BYOP: Bring Your Own Provider
Connect the SIP trunks you already buy, assign carriers per tenant or share a pool, and let least cost routing choose the best route for every call.
Cloud or on-premises
Run the UC platform in the cloud region you choose or inside your own data center. Either way it is one instance, and every tenant runs on it.
Phones and apps that configure themselves
With auto provisioning, each tenant sets up its own supported IP phones, which pull their extension and feature settings on first boot. Users sign in to the mobile and desktop apps with the same credentials, so rolling out thousands of endpoints never queues behind your team.
Failover inside the call path
Cluster architecture and automatic failover across routes and network links keep every tenant’s calls, meetings, and messages connecting when a carrier or link degrades.
What every tenant gets
Behind every rollout: a 100+ partner network worldwide and 24/7 technical and onboarding support through tenant migration and well after it.
Tenant administration
Four Screens Run Every Tenant's UC Service
Tenant setup, user devices, billing, and reporting share one administration portal. Every view rolls up across the whole UC platform or filters down to one tenant in a click.
Every tenant, one login
Your operations team moves between tenants without moving between tools. Tenant administrators see only their own corner of the platform.
Walk through it with usCreate a tenant, hand over the keys, keep the oversight
Set up a tenant, allocate users and DIDs, apply your brand to its portal and apps, and appoint a tenant administrator who provisions the tenant’s own phones and invites its own users. Your team sees every tenant on the platform; each tenant administrator sees only their own users, numbers, and reports.
- Provider branding — tenants see your logo and brand assets in the portal and on the apps they sign in to.
- Tenant templates — launch new customers with routing, IVR, features, and app policies preset.
- Role-based access — administrators, tenant admins, and users see only what they should.
- Auto provisioning — tenants provision their own phones, which pull settings on first boot.
Every user, every device, one extension
Each tenant’s users carry one extension, one voicemail box, and one presence state across their desk phone, desktop app, webphone, and HoduPhone mobile app. Call handling rules such as Find Me/Follow Me, time-based forwarding, and Do Not Disturb follow the user, not the device, so a workforce spread across offices and home desks stays reachable on one number.
- Mobile and desktop apps — HoduPhone for iOS and Android; desktop apps for Windows, Mac, and Linux, all under your brand.
- Webphone — WebRTC calling in the browser with click to call and a Chrome extension.
- Call handling — transfer, park, pickup, intercom, paging, barge-in, and whisper per tenant.
- Presence and BLF — colleagues’ availability on phone keys and in every app, scoped to the tenant.
| User | Devices | Call rule | Presence |
|---|---|---|---|
| Priya Raman · 2104 | Desk phone, desktop, mobile | Find Me/Follow Me | In a video call |
| Daniel Okafor · 2211 | Webphone, mobile | Time-based forward | Available |
| Mei-Lin Chen · 2340 | Desk phone, mobile | Busy forward to 2341 | Available |
| Claims queue · 2900 | Ring group, 42 members | Queue with callback | Staffed |
Rate, bill, and collect from every tenant in one platform
Choose prepaid or postpaid for each tenant, apply your rate plans, and let usage flow straight into invoices. Tenants pay their invoices through the integrated PayPal, Stripe, or CCAvenue payment gateway, and your finance team reconciles from one set of call records.
- Prepaid and postpaid — run both models side by side across tenants.
- Least cost routing — every call leaves on the best available route.
- Multi-currency — bill each tenant in the currency it pays in.
- Balance alerts and payments — low-balance warnings and balance top-ups.
| Tenant | Model | Currency | Cycle usage |
|---|---|---|---|
| Northwind Voice | Prepaid | USD | |
| Veda Insurance | Postpaid | GBP | |
| Crestline Logistics | Postpaid | CAD | |
| Harbor Dental Group | Prepaid | USD |
See the whole platform, then drill into any tenant
Watch real-time registrations, live calls, trunk health, and capacity headroom across every tenant, then filter to one customer the moment they call with a question. Real-time analytics and full voice logging sit behind every view.
- Live call monitoring — active calls, conferences, and queues by tenant as they happen.
- Per-tenant reporting — volumes, durations, answer rates, and device registrations for each customer.
- Platform health — trunk status, endpoint registrations, and capacity headroom.
- Voice transcription — searchable transcripts, scoped to each tenant.
| Tenant | Live calls | Answer rate | Status |
|---|---|---|---|
| Veda Insurance | 318 | 97.1% | Normal |
| Northwind Voice | 264 | 95.8% | Normal |
| Crestline Logistics | 141 | 93.2% | Queue building |
| Harbor Dental Group | 37 | 98.4% | Normal |
Core capabilities
Unified Communications Software Features Built For Service Providers
The capabilities providers depend on to launch, run, and grow UCaaS for many customers, all on the same HoduPBX platform and administration portal.
Mobile & Desktop Apps
HoduPhone for iOS and Android and desktop apps for Windows, Mac, and Linux, each branded for the provider and tied to the user’s extension, voicemail, and presence.
Video Calling & Audio Conferencing
Extension-to-extension video with H.264 and VP8, plus built-in audio conferencing for every tenant.
Auto Provisioning
Tenants provision their own supported IP phones remotely from their portal, using per-tenant templates, so even the largest rollouts need no site visits.
Tenant-Level Billing
Run prepaid and postpaid billing per tenant, track usage, generate invoices, and manage balances without a separate billing system.
Reseller Module
Let resellers create and manage their own sub-tenants on your UC platform, under their own brand and with their own billing.
Multi-Level IVR per Tenant
Give every tenant its own IVR menus, queues, ring groups, and time conditions, built and changed without touching anyone else’s call flow.
Real-Time Analytics & Reports
Monitor live calls, conferences, trunk health, and capacity across the platform, then drill into any one tenant’s activity and trends.
Security & Compliance
Built on ISO 27001:2022 and ISO 9001:2015 frameworks, with encrypted voice, role-based access, and STIR/SHAKEN-aligned call authentication for every tenant.
Add-on modules
Extend What Every Tenant Can Do
Switch modules on for the tenants that need them. Each one plugs into the same UC platform, portal, and per-tenant reporting.
Connectivity
SIP Trunking
Connect your preferred SIP trunk providers and assign carriers per tenant or share a pool across the platform, with no additional hardware.
Messaging
SMS & MMS
Business texting on every user’s own number. Users send and receive SMS and MMS through HoduPhone, the extension portal, or the Hodu Chrome extension.
Endpoints
Webphone
Give any tenant’s users browser-based calling over WebRTC, with no desk phone or software install to manage.
Queues
Queue Pro
Add live queue monitoring, wait-time visibility, and sticky agent routing for tenants that run customer-facing teams.
Records
Voice Transcription
Convert each tenant’s recorded calls into searchable transcripts for documentation, quality review, and compliance workflows.
Routing
Least Cost Routing (LCR)
Send every tenant’s calls over the best available carrier route, applied automatically across your whole platform.
Deployment
Shape The UCaaS Solution Around Your Business Model
Hosting, operating model, and tenant billing are independent choices, and the platform runs as one instance whichever you pick. Pick the combination that fits how you deliver communications today; none of them closes off the others later.
Any combination, one platform
Either hosting option works with every operating model and billing choice.
Tell us how you deliver communications today and we’ll walk through the setup that fits your tenants.
Integrations
Integrates With The Tools Your Tenants Already Use
Connect HoduPBX to the CRMs your tenants work in, payment gateways, SIP carriers, sign-in providers, and your own provisioning and billing systems, either per tenant or across the entire UC platform.
CRM
Click to call and screen pop from the CRM each tenant uses
Payment gateways
Tenants pay invoices in-portal
SIP trunk providers
BYOP: Bring Your Own Provider
IP phones & endpoints
Auto-provisioned for any tenant
Sign-in & productivity
One-click sign-in and in-browser calling for tenant users
APIs & automation
Connect your own systems
Not on the list? Open APIs let you create tenants, users, and DIDs straight from your own OSS/BSS, and pull call records back into your billing and reporting.
Customer proof
What Service Providers Say About HoduSoft
Operators and telecom businesses that run their own communications services on HoduSoft software.
We've worked with HoduSoft since 2017 and it has been an incredible journey. The support team always prioritizes our needs.
We are very satisfied with the cost-efficient application and the solutions we were able to develop on it.
Two years in, it has been a fruitful relationship. The products and the innovative solutions have been excellent.
Evaluation
Questions Providers Ask About A UCaaS Platform
A UCaaS platform (unified communications as a service) delivers voice calling, video, conferencing, messaging, voicemail, and presence as one hosted service, used through desk phones, desktop and mobile apps, and the browser. HoduPBX is the multi-tenant UC platform that service providers and enterprise groups use to run that service for many customers or entities from a single software instance.
A hosted PBX handles calling. A multi-tenant UC platform adds video calling, audio conferencing, SMS and MMS, fax, voicemail to email, presence, and branded mobile and desktop apps on top of that calling core, and delivers the whole set to every tenant. With HoduPBX you can start a tenant on voice alone and switch on the rest as that customer needs it.
HoduPBX partitions every tenant at the configuration and data level. Users, dial plans, DIDs, directories, recordings, call records, and reports belong to one tenant, and role-based access means tenant users and administrators can only see their own information. Your platform team keeps a consolidated view across all tenants.
It is designed for organizations that run communications for many customers or entities at once: ITSPs and UCaaS providers, managed service providers, ISPs and telecom operators, and large enterprises that give each subsidiary, brand, or region its own communications system.
Tenant users get HoduPhone for iOS and Android, desktop apps for Windows, Mac, and Linux, and a WebRTC webphone with a Chrome extension. The apps and the tenant portal can carry the provider’s brand, so every user sees the service they buy from rather than the platform underneath.
Yes. Extension-to-extension video calling with H.264 and VP8 and built-in audio conferencing are available to every tenant on the platform.
Yes. Each tenant can have its own administrators who add users, assign devices and apps, manage voicemail, and change IVR menus, queues, and business hours for their organization. Those changes apply to that tenant only, and your team retains full oversight from the platform level.
Yes. Prepaid and postpaid billing can be set tenant by tenant, with your own rate plans, multi-currency invoicing, low-balance alerts, and payment gateway integration with PayPal, Stripe, and CCAvenue. Resellers can bill their sub-tenants under the same rules.
Yes. HoduPBX supports a platform, reseller, and tenant hierarchy. Resellers create and manage their own sub-tenants, set their own rates, and operate under their own brand, while you keep control of the underlying platform. Partners can start through the HoduSoft partner program.
Yes. HoduPBX supports BYOP (Bring Your Own Provider). You can assign dedicated SIP trunks to specific tenants, share a carrier pool across the platform, or combine both, with least cost routing selecting the best route for each call.
Each tenant provisions its own endpoints. Supported IP phones from Yealink, Grandstream, Fanvil, Snom, and many other brands register over SIP and pull their settings through auto provisioning, using templates set per tenant. Users sign in to the mobile and desktop apps with their tenant credentials, so large rollouts happen tenant by tenant from their own portals rather than device by device.
HoduPBX is sized to your tenant mix during planning and runs on a cluster architecture that grows by adding resources as tenants, users, and devices increase, without moving customers to a new system. Per-tenant limits on channels, users, and concurrent calls keep capacity predictable, so one tenant’s peak hour does not affect another’s calls.
Yes. HoduPBX runs either in the cloud region you choose or in your own data center where residency or security policy requires it. Both are the same single-instance platform, managed from one portal, so the choice does not change how tenants are run.
Yes. HoduPBX supports STIR/SHAKEN call authentication to help combat caller ID spoofing, and Single Sign-On with Google and Microsoft accounts for tenant users.
Run Your UCaaS Business On One Platform
Whether you are launching a unified communications service under your own brand, bringing customer phone systems onto one platform, or giving every subsidiary its own tenant, HoduPBX gives you the isolation, control, and scale to run them all from one multi-tenant UC platform.