Keep Subscribers Connected, Not On Hold
Handle outage surges, billing calls, and support tickets without dropping a single subscriber.
From Outage Chaos to Calm Support
ISP Use-Case Scenario
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1
Smart Call Routing
IVR detects whether the call is about an outage, billing, or technical support and routes accordingly.
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2
Auto Outage Announcements
Subscribers in an affected area hear an automated status update before reaching an agent, cutting repeat calls.
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3
Skill-Based Agent Assignment
Technical queries route to network specialists; billing queries route to account teams.
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4
Proactive Follow-Up
Automated SMS/voice updates notify subscribers once an outage is resolved or a ticket is closed.
Differentiate From The Competition
Outage Broadcast Messaging
Voice/SMS Service Alerts
Subscriber Support Routing
Multi-Tenant Regional Support
Happy Customers, Happy Us! You're in good company
We've been working with HoduSoft since 2017, and it has been an incredible journey. A big thank you to the support team for always prioritizing our needs and helping us at a moment's notice. We truly appreciate every one of you.
On behalf of Telnorm, I want to express our gratitude to the HoduSoft team for all your support, trust, and opportunity to test your platform and develop applications. We are very satisfied with the cost-efficient application and cost-efficient solutions.
I am very happy that we are connected with HoduSoft. It's been a fruitful relationship over the past two years. Thank you for the amazing products and innovative solutions. My experience with HoduSoft is nothing less than awesome.
Get A Demo With Your Own Data
See the platform in action with your own data and answer the questions you have.
Frequently Asked Questions
Yes, automated IVR announcements and intelligent queuing absorb surge volume without overwhelming agents.
Yes, skill-based routing sends technical and billing queries to the right specialized team automatically.
Yes, HoduPBX and HoduCC support multi-tenant setups so regional teams can operate independently on one platform.
Yes, automated voice and SMS broadcasts can notify subscribers of outage status and resolution.
Yes, all calls can be recorded securely for quality assurance and dispute resolution.
Yes, HoduCC integrates with popular CRM and billing platforms so agents have full subscriber context on every call.