UK businesses juggle rising call volumes, tighter budgets, and strict PECR and UK GDPR rules on every customer contact. HoduCC brings voice, email, chat, WhatsApp, and social media into one AI-powered platform, so support and sales teams can manage more conversations without compromising cost, compliance, or customer experience.
AI-Powered Contact Centre Software
Omnichannel Contact Centre Software, Engineered for the UK
Whether you're supporting customers across England, Scotland, Wales, or Northern Ireland, HoduCC gives your agents one intelligent workspace for every interaction. AI-powered routing, automation, and interaction analytics help reduce wait times, improve first contact resolution, and deliver more consistent customer experiences at scale.
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Let's shape exceptional customer journeys together.
Proven Globally. Ready for UK Businesses.
350+
Customers
55+
Countries
100+
Partners
6
Continents
A Hosted Contact Centre Platform for UK Teams
HoduCC combines voice, digital channels, AI-powered automation, advanced routing, and real-time insights. Instead of switching between multiple applications, agents can access customer history, active conversations, tickets, and insights through a single workspace, helping resolve enquiries faster and deliver more personalised support.
Connect Every Channel, Improve Every UK Customer Interaction
- Predictive dialer maximises agent talk time
- Progressive and preview dialling to support compliant outreach
- PECR- and TPS-aware calling with built-in suppression list management
- Real-time dashboard for supervisor oversight
- Automated voicemail drop to increase connect rates
- Post-call surveys to measure customer satisfaction
Uniquely HoduCC
5000+
Concurrent Calls
2500+
Seats
Attractive
UI/UX
Third Party
Integration
Robust
& Secure
Everything Your UK Contact Centre Needs to Perform at Its Best
Intelligent Inbound Experience
Deliver exceptional customer service from the very first interaction with intelligent IVR, skills-based routing, queue management, and callback options.
Outbound Campaign Management
Launch, manage, and optimise outbound campaigns using predictive, progressive, preview, and power dialling modes designed to improve agent productivity and campaign performance.
Unified Customer Engagement
Manage voice, email, SMS, live chat, WhatsApp, Facebook, Instagram, Telegram, and more from one unified desktop, ensuring customers enjoy a seamless experience.
AI Interaction Analytics
Automatically analyze 100% of customer interactions using AI-generated quality scores, sentiment analysis, categorization, summaries, and actionable coaching insights.
Built-in Ticketing System
Automatically creates trackable tickets across every channel, with full history attached, so nothing falls through the cracks.
Smart Routing & Automation
Automatically distribute interactions using skills, business rules, customer priority, language, location, or availability to connect customers with the right agent every time.
Remote & Hybrid Workforce Tools
Call forwarding to mobile, call bridging, secure remote login, and full call recording, wherever your agents are working from.
Supervisor & Workforce Tools
Monitor queues, coach agents, manage schedules, review recordings, and track KPIs through real-time dashboards that help supervisors make informed decisions quickly.
Reporting & Analytics
Track operational performance using live dashboards, historical reports, custom KPIs, and interaction analytics that uncover opportunities to improve customer experience.
Security & Operational Governance
Secure architecture, role-based permissions, encrypted communication, comprehensive audit trails, and configurable access controls designed for modern enterprise environments.
Local Number Support
Provision and manage UK numbers directly within the platform, with porting support for teams moving from another provider.
Built-In CRM
Gives agents customer history and context the moment a conversation starts, without switching screens or systems.
Your Customers Expect More. Give Your Team the Platform to Deliver It.
Advanced Modules for Smarter Contact Centre Ecosystem
WhatsApp Bot
Delivers round-the-clock, conversational support directly inside WhatsApp.
AI Chatbot
Handles multiple conversations at once and resolves routine queries without agent involvement.
SMS Broadcasting
Runs text-based campaigns to customer lists straight from the platform.
Speech Intelligence
Identifies customer emotions, complaints, enquiries, and escalates risks automatically.
IVR & Agent Survey
Captures post-interaction feedback automatically once a call or chat wraps up.
Text-to-Speech
Converts text into natural, human-like speech for IVR, alerts, and outbound voice messages.
Integrations
Single Sign-On (SSO)
CRM Integration
SMS Integration
Customers who trust us
Mete Gonenc
CTO of Eurotel Bilgi ve Iletisim Sistemleri, Eurotel Bilgi ve İletişim Sistemleri
HoduPBX is working like a charm. Especially very happy with the queue strategies and timeouts after our tests. That will make our lives much easier now. Looks like it gets better and better and covers our expectations more and more over time.
Mike Tesliuk
Founder of brdsoft, Brazil, Brdsoft, Brazil
This PBX makes possible to us to give to customers the best resource they need on a PBX, we have companies which are geographically distributed and can use MPLS or Internet Connections even 4G connection to be able to talk if their team mates or customers, and you have the best support team at your services.
Gautam Singh
Project Manager at D D Motors, D D Motors
We have been using HoduCC and specially like the Webphone build in WebRTC. It saves cost of IP Phones. The important thing is, there is always support provided as and when required.
All-In-One Contact Center Software, Built for How British Teams Work
Frequently Asked Questions
Traditional copper-based phone lines across the UK are being phased out nationwide, with full retirement completing in 2027. Any contact centre still routing calls over that kind of infrastructure will need to migrate to internet-based calling before then. HoduCC is built entirely on that model already, so there's no legacy hardware dependency to plan around later.
Yes. HoduCC is designed for organisations of all sizes across the UK, from growing businesses to large enterprises. Flexible deployment options, omnichannel capabilities, AI-powered automation, and enterprise scalability make it suitable for a wide range of industries.
Absolutely. HoduCC offers flexible deployment models so businesses can choose the approach that best aligns with their IT strategy, operational requirements, and growth plans.
"Hosted" generally means dedicated infrastructure managed by a provider for one organisation, while "cloud" usually means shared, multi-tenant infrastructure serving many customers at once. HoduCC can run either way, plus on-premises, depending on what your organisation needs.
HoduCC is omnichannel by design: voice, email, live chat, SMS, and social messaging (including WhatsApp), all run through the same platform and the same agent workspace.
Ticketing is built directly into HoduCC. Tickets are generated automatically across channels and carry full interaction history, so there's no need to license and maintain a separate help-desk product alongside it.
Yes. Built-in AI helps analyse customer interactions, generate conversation summaries, identify customer intent, automate categorisation, assist agents, improve quality monitoring, and provide actionable business insights.
A call centre typically handles phone-based interactions only, inbound and outbound calling, IVR, and call routing. A contact centre does all of that plus digital channels like chat, email, social media, and messaging apps, managed from one workspace. HoduCC is built as a full contact centre platform, with call centre capabilities included.
Recording, access, and retention settings are configurable rather than fixed, so organisations can align them with their own internal data-handling policies. Role-based permissions limit who can view, export, or act on customer data, and recording can be set to pause automatically during sensitive parts of a conversation.
Yes. HoduCC integrates with platforms including Salesforce, Zoho, Zendesk, and Freshdesk, among others.
Yes, the multi-tenant architecture is built specifically for this. Each client account stays isolated with its own reporting and configuration, while the BPO manages everything from a single back end, with custom branding available.
It depends on where you're starting from. In general, number porting, data migration, and a parallel-running period are used to avoid disrupting live operations during the switch.
Yes, agents can work from anywhere with an internet connection, with calls, chat, and CRM access all available outside a physical office.
Through intelligent routing, AI-powered assistance, omnichannel engagement, unified customer context, automation, and real-time analytics, HoduCC enables faster responses and more personalised service.
HoduCC scales from around 10 agents to over 10,000, using the same platform and licensing model, so growing UK businesses don't need to switch systems as they add headcount.
HoduCC is designed to support PECR and UK GDPR compliance through features like consent tracking, suppression list management, and call recording with access controls, but compliance ultimately depends on how your organisation configures and uses the platform. Consult a qualified legal professional for advice specific to your outbound calling practices.
HoduCC supports suppression list management and consent tracking that can help outbound teams avoid calling numbers registered with the Telephone Preference Service (TPS) or Corporate TPS (CTPS). It does not replace your organisation's own compliance processes; consult a qualified legal professional for guidance specific to your campaigns.
HoduCC is used across financial services, healthcare, BPO/outsourcing, telecommunications, retail, and e-commerce, with configuration options for each sector's specific compliance and channel requirements.
Yes. HoduCC supports SIP trunk integration, which allows existing UK landline, mobile, and freephone (0800) numbers to be ported in through your SIP trunk provider, coordinated with your deployment timeline so your number stays live throughout the switch.
HoduSoft provides support via portal, email, and phone, with dedicated account management available for enterprise deployments. Confirm current UK support hours and coverage with your solutions engineer during your initial consultation.