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HoduCC
Call Center Software
Deliver exceptional customer service with powerful technology to make every phone
support interaction proactive
Do Less, Achieve More with Advanced Auto Dialers
Multi-Tenant and Single-Tenant Call Center Software
HoduCC Call Center Software is built for today’s support teams to act with complete
customer information powered by advanced technology which makes calling and
responding personal.
Fuse Automation with Innovation to Inspire a Deeper Connect
Surpass Expectations with Intelligent Calling Processes
Combine automation sensibly with innovation to streamline call center operations with
our award-winning dialers and advanced call support tools.
Unleashing the Unrivaled Strength of HoduCC
5000+
Concurrent Calls
2000+
Seats
Attractive
UI/UX
Third Party CRM
Integration
Product
Customization
Robust
& Secure
Enhance Customer Experience with Intuitive Phone Support
Drive better productivity, operational efficiency, and customer experience by adopting smart workflows that keep your customer service agents and customers happy alike. Push boundaries by connecting all the dots in calling processes through cutting-edge dialers, IVR, robust real time reporting metrics, and various other advanced call center features. Enable real-time decision-making with immediate updates to acknowledge and exchange information as it happens.
- Predictive Dialer
- Multi-level IVR
- Call Recording
- WebRTC Phone
- WFH Features
Looking for an easy-to-set-up, maintain, & use call center software? Get your hands on HoduCC today.
Highlights – Call Center Software
Predictive Dialer
Let the dialer place calls for agents. An excellent tool for outbound call centers, HoduSoft’s outbound call center software efficiently places calls to the customers so that agents can focus on improving customer satisfaction rates.
Preview Dialer
Review customer data with our call center’s preview dialer before communicating with the clients. Preview dialer displays the customer information that assists in boosting customer interactions delivering improved customer experience.
Progressive Dialer
Make calls that increase customer outreach. Our call center’s progressive dialer only connects calls with the customer once the agent answers the call.
WebRTC Phone
HoduCC – call center software allows secure customer interactions through an in-built web-phone based on WebRTC technology.
Auto Dialer
Take advantage of the auto dialer for enhanced operational efficiency. HoduCC – call center software offers an advanced auto dialer that helps promote agent’s productivity.
Call Recording
An advanced voice connectivity product, that assures the best quality voice experience and reliable services. Call recording helps in measuring agents' performance and the quality of phone support they are providing to the customers.
Multilevel IVR
A time-saver alternative to connect customer calls to the right agent. The multilevel interactive voice response system offers flexible, customized voice menus.
Real-Time Analytics & Reports
Monitor and analyze agent performance to boost productivity. HoduSoft’s call center software comes with call analytics and a real time reporting feature that offers various custom reports.
Inbound call
Want to offer seamless customer support? HoduCC offers exceptional inbound call center software to promote your customer support services and better management of inbound calls.
Outbound call
Want to handle a large volume of outbound calls effectively? HoduSoft has exclusively designed the outbound call center software for businesses that need to manage a large volume of outbound calls on a daily basis.
Inbuilt Ticketing System
Efficient ticketing systems help reduce the workload on your staff. Enable faster resolution with a streamlined in-built ticketing system.
Answering Machine Detection (AMD)
Advanced machine recognition technology to bypass answering machines, saving time, and optimizing overall performance.
Promotional Dialer
Save time; make outbound calls to the customers with pre-recorded messages for promotions, feedback, etc.
Manual Dialer
Allows agents to access records and manually select and initiate calls themselves when required.
Ensemble Remote Call Center Software Features
Remote Agent
Allow your agent to work seamlessly from anywhere and run the business operations smoothly.
In-built WebRTC Phone
Take advantage of advanced audio and video calls to assist customers in a better way.
Call Forwarding To Mobile
Reduce the chances of unattended calls through call forwarding to mobile and improve customer satisfaction.
Call Bridging
Improve communication through efficiently connecting agents to customers and vice versa.
Call Recording
Maintain high-quality standards of customer service and enhance customer experience through the call center software’s call recording facility.
Highly Secure
Improve each and every customer interaction and deliver the best assistance to them through the highly secured system.
AmpliTech: Supercharging Software with Add-On Modules
Quality Analysis
An add-on module in HoduCC for empowering supervisors to monitor the performance of customer service representatives through an in-built form builder that can be customized based on different campaigns and performance criteria.
IVR & Agent Survey
Once the conversation between the customer and agent is complete, the agent can take a survey manually or transfer the call to an IVR (Interactive Voice Response) Survey.
SMS Broadcasting
Create SMS campaigns and easily broadcast targeted messages to customers through an efficient and smooth SMS broadcasting functionality.
Voice Transcription (Recording & Voicemail)
High-precision speech recognition system transcribes calls, boosting agent productivity. Allows for easy analysis and auto-capture of important data.
Looking for an easy-to-set-up, maintain, & use call center software? Get your hands on HoduCC today.
Integrations
SMS Integration
Custom SMS integration is also available upon your request. Just let us know your preferred SMS service providers.
Opt for HoduCC to embrace redundant channels of communication for captivating as many interactions.
CRM Integration
Augment accuracy and promote productivity through the Salesforce CRM integration with HoduCC!
HoduCC Call Center Software is the expert solution to empower customer services or boost agents’ productivity.
Easily track, prioritize, and resolve customer support interactions through the Zendesk CRM integration with HoduCC!
Make collaboration easier for remote teams, monitor agent performances, and more by integrating Freshdesk.
HoduCC- One of The Best Call Center Software for You
Simple outside, intricate inside, to help you run your call center operations without complexity, whatever your size.
Customer
Stay ahead of the league with the right call center system that morphs your needs, no matter what they are
Service Provider
Further dreams by fueling ambitions with automation and creative solutions to take everyone ahead
Nice guys, reliable software, reliable customization services, good support services.
The 24 x 7 support provided by the team is incredible. I personally have never seen such a dedicated team who always are focused on customer benefits.
Overall experience has been good. We have been using it from last a year now and so far experience is fine.
Frequently asked questions
Everything you need to know about HoduCC call center Software. Can’t find the answers you’re looking for?
Yes, you can use HoduCC’s Click-2-Call API, which can be used with third-party integrations.
Yes, HoduCC has WebPhone API which can be used for integrations to make and receive calls directly from the 3rd party CRM.
Yes, HoduCC has integration with Cepstral for TTS. You can purchase the license from Cepstral to use it with HoduCC.
Yes, HoduCC has a Google Single Sign-On feature which can be enabled for Admin, Tenant, Supervisor, and Agent levels.
Yes, HoduCC supports the customer import facility. Admin can create the custom fields to accommodate customer details.
HoduCC can generate tickets automatically for email and social media interactions (Facebook, Instagram, Twitter, WhatsApp, and Telegram for Business). The HoduCC users can create tickets manually for Calls, chats, SMS, and also for Email, Telegram & Social Media.
As an omnichannel contact center software, HoduCC supports all the popular social media channels.
- Facebook – Post/Comments and Messenger requests
- Instagram – Post/Comments requests
- Twitter – Direct Message requests
- WhatsApp – Inbound chat requests from customers to WhatsApp Business Account and Agent can send one-to-one Outbound WhatsApp to customer based on the pre-approved template(s) from WhatsApp
- Telegram – One-to-one chat requests
No, the billing module is not available with HoduCC. However, with HoduCC you can export CDRs and use them withthird-party billing. Call detail API is available for 3rd party integration.