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Omnichannel CX Suite
Introducing advanced HoduCC- Omnichannel CX Suite to elevate your customer experience strategy. It provides a cutting-edge platform that seamlessly integrates voice, chat, email, social media, and various other channels to deliver a unified and personalized experience. Stay ahead in the competitive market with this versatile solution tailored for modern businesses.
Embark on the Path to Omnichannel Excellence: The Power of Omnichannel CX Suite
With an omnichannel approach, ensure a seamless and unified experience through our advanced CX (Customer Experience) platform. Leveraging state-of-the-art technology, we empower businesses to efficiently manage and surpass customer expectations in every interaction.
- Simplified Workflows:
Centralize customer information and other data to empower agents with quick accessibility to information from a single point as needed. Workflow simplification involves User-Friendly Interface, Customization Options, Integration Capabilities, Automated Processes, Real-Time Analytics, etc. - Efficient and Streamlined Support:
Connect and engage with your customers effortlessly across diverse channels to provide streamlined support using our omnichannel software. - Automation Tools:
Use robust and innovative automation tools to deliver fast and personalized customer experiences by offering them ways to self-serve.
Omnichannel CX Suite- Pay Only for What You Need
HoduSoft’s Omnichannel CX Suite isn’t just about managing contacts; it’s about understanding and enhancing the entire customer journey across multiple touchpoints. This suite integrates customer interactions across various channels, resulting in a unified and consistent experience.
Moreover, our CX Suite allows users to “Pay only for what they need.” With HoduCC Omnichannel CX Suite, you have the flexibility to tailor your solution to match your specific requirements. No unnecessary features, no inflated costs – just a customized, cost-effective solution that aligns perfectly with your business needs.
Boost Customer Engagement with Our Customizable HoduCC Omnichannel CX Suite
Drive Conversions from Your Digital Touchpoints
Boost your business productivity and effectively address customer queries or concerns with a superior Omnichannel CX Suite—intelligent technology designed for enhanced customer interactions.
Unleashing the Unrivaled Strength of HoduCC
5000+
Concurrent Calls
2500+
Seats
Attractive
UI/UX
Third Party
Integration
Product
Customization
Robust
& Secure
Enhancing Customer Interactions for Meaningful Impact
Our advanced and feature-rich product is meticulously designed to deliver a seamless customer experience. The HoduCC Omnichannel CX Suite, equipped with cutting-edge technology, allows users to quickly address various customer issues while monitoring and analyzing customer engagements. Overall, this intelligent, secure, and flexible solution caters to the unique requirements of every business, whether big or small.
- Omnichannel Platform
- Automation-Driven Personalization
- Single Tenant and Multi-Tenant Options
- Cloud-Delivery and On-Premise Installation
- Work-from-Home (WFH) and Hybrid Work Support
Key Aspects of Contact Center Software
Advanced Dialers
Experience increased agent productivity & optimized call handling with advanced dialers like Auto dialer, Predictive dialer, Progressive dialer, Promotional dialer, Preview dialer, and Power dialer.
Skill-Based Routing
Enhance customer engagement with skill-based call routing, ensuring that customer calls are routed to the agents possessing the necessary skills.
Automatic Call Distribution
ACD automatically sorts and manages heavy incoming calls, eliminating wait times and ensuring that every call reaches the right agent instantly.
WebRTC Phone
Connect securely through desktop/laptop browsers instead of a dedicated office phone device with our in-built webphone based on WebRTC technology.
Single-Tenant & Multi-Tenant
Choose any model based on your unique business needs like customization, security, budget restrictions, and anticipated growth.
Multilevel IVR
Create personalized caller experiences and boost efficiency with our intelligent Multi-Level IVR (Interactive Voice Response) system.
Omnichannel
Engage with your customers effortlessly across different channels such as, voice, video, email, social media, chat, and SMS. Deliver outstanding customer experiences to elevate customer satisfaction rates.
In-Built Mini CRM
In-built mini CRM allows customer support agents to access customer data like previous interactions, unresolved complaints, and more to deliver contextual conversations.
In-Built Mini Ticketing System
Efficiently manage and handle customer issues or support requests with our in-built mini ticketing system. Track and resolve inquiries with ease.
Answering Machine Detection (AMD)
Leverage advanced technology crafted to differentiate between actual human responses and automated answering systems in real time.
Real-Time Analytics & Reports
Redefine your customer experience by monitoring and analyzing your customer interactions with live call monitoring, advanced reporting, and a campaign dashboard
Looking for an easy-to-set-up, maintain, & use contact center software? Get your hands on HoduCC today.
Experience Seamless Connectivity: Explore HoduCC’s Remote Features
Remote Agent
Work seamlessly from anywhere, whether the Internet is ON or OFF.
In-built WebRTC Phone
Leverage advanced functionality for both Audio and Video calls.
Mobile Call Forwarding
Ensuring you stay connected from anywhere, anytime.
Call Bridging
Facilitating smooth connections between Agents and Customers.
Call Recording
Capture all inbound and outbound calls for comprehensive record-keeping.
Highly Secure
Trust us! We've got everything covered.
Next-Level Features to Elevate Your Communication Strategy
AI Chatbot
AI-powered Chatbot, available 24/7 to assist customers and boost agent productivity.
WhatsApp Bot
Engage effectively with your customers on WhatsApp through our intelligent WhatsApp Bot. It is capable of answering regular customer support queries in a conversational approach.
Voice Transcription
With automatic transcriptions, empower your agents with instant insights during calls, enabling them to provide more personalized & effective customer support.
Speech Analytics
Speech analytics is an advanced technology used in contact centers to analyze voice recordings or live customer calls using speech recognition software. This technology utilizes artificial intelligence (AI) to understand, analyze, and interpret human speech
Quality Analysis
Maintain service excellence by monitoring, evaluating, & enhancing agent interactions. Rank agents based on their voice tone, language proficiency, quality of query resolution, etc.
WhatsApp Broadcasting
Promote Your Business efficiently by creating WhatsApp campaigns and selecting the pre-approved templates that you want to broadcast to your customers.
SMS Broadcasting
Create SMS campaigns and type the text that you want to broadcast to your customers through SMS broadcasting functionality.
IVR & Agent Survey
Allow agents to transfer the call to Interactive Voice Response (IVR) for a post-call survey that contains a series of questions to be answered by the customers.
Report Analysis
Experience the convenience of automated report scheduling for timely updates, and gain a comprehensive view with customizable customer reports to make informed decisions.
Single Sign-On (SSO)
Enhance user experience and security by allowing users to access the platform with a single set of login credentials. Thereby, eliminate the need to remember multiple sets of usernames and passwords for different applications.
Advanced Routing
Intelligently direct calls to the most qualified agents using IVR routing (automated handling of incoming calls based on customer's input or predefined criteria) and API routing (exchange of data between various endpoints) systems for quick and effective customer query resolution.
Text-to-Speech
Convert written text into spoken words, enabling automated voice prompts & announcements within the contact center. By dynamically generating speech from sources like IVR scripts and messages, HoduCC provides a natural & consistent voice experience for callers without the need for pre-recorded audio files.
Integrations
Social Media Integration
CRM Integration
SMS Integration
HoduCC Omnichannel CX Suite for You
Whether you’re a new entrant in the industry or a well-established entity, we offer custom-made communication solutions to meet your specific requirements.
Customer
Well-suited for customer success purposes, the world-class custom-made software can help open doors to new opportunities with greater scalability.
Service Provider
Make a difference and grow together by enabling new-age solutions
Customer Testimonial
With tools to make every part of your process more human and a support team eager to help you, getting started with the software of your choice has never been easier.
Experience The Difference. Let's Collaborate to Redefine Your CX Strategy!
Let’s work together to enhance your customer experience by delivering advanced solutions at lower costs. Wondering how? Our HoduCC-Omnichannel CX Suite, with its advanced and feature-rich capabilities, is here to assist you.
Looking for an easy-to-set-up, maintain, & use contact center software? Get your hands on HoduCC today.
Social Media Integrations
Reach out to a larger target audience by integrating the most popular social media platform to boost customer engagement.
Stay connected with your customers and know what they are saying about your brand in real time to manage your online reputation without hassle.
Cater to your youthful audience by integrating the Instagram account of your business allowing promotions, ads, and personal DMs to uplift engagement.
Telegram
Tap into India’s largest network through Telegram integration to serve your customers seamlessly.
Add a personal touch to your business communication strategy by reaching out to your customers through WhatsApp.
Nice guys, reliable software, reliable customization services, good support services.
The 24 x 7 support provided by the team is incredible. I personally have never seen such a dedicated team who always are focused on customer benefits.
Overall experience has been good. We have been using it from last a year now and so far experience is fine.
Frequently asked questions
Everything you need to know about the product and Software. Can’t find the answers you’re looking for?
Most other contact center software providers charge on a module basis. HoduCC-Omnichannel CX Suite allows users to pay only for what they need. It means you can get and pay only for the features that you need as per your specific business needs. No unnecessary features-no extra costs, you can save huge!
HoduCC CX Suite offers some most popular CRM integrations like Salesforce, Zoho PhoneBridge, Zendesk, and Freshdesk. Other integrations can also be configured based on the feasibility.
Various popular social media integrations available with HoduCC CX Suite include Facebook, Instagram, Twitter, Telegram, WhatsApp for Business, and Zalo.
Yes, HoduCC Omnichannel CX Suite offers seamless SMS integration with various popular SMS providers like Twillio, Telnyx, SignalWire, and Bandwidth.
HoduCC Omnichannel CX Suite offers a range of routing capabilities starting from basic routing algorithms such as Skill-Based Routing to advanced routing capabilities such as IVR Routing and API Routing.
Yes, HoduCC Omnichannel CX Suite supports the Single Sign-On feature which can be enabled for Admin, Tenant, Supervisor, and Agent levels. It allows users to access the platform with a single set of login credentials, eliminating the need to remember multiple sets of usernames and passwords for different applications.
Yes, HoduCC Omnichannel CX Suite allows users to bring their own SIP trunk as per their business needs.
HoduCC CX suite offers various advanced features like AI Chatbot, WhatsApp Bot, WhatsApp Broadcasting, SMS Broadcasting, Voice Transcription, IVR & Agent Survey, Report Analytics, Quality Analysis, and more to ensure consistent and personalized interaction, leading to improved customer satisfaction and loyalty.