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HoduCC
Enterprise Contact Center Software
Get your hands on HoduSotf’s enterprise contact center software solutions to improve your customer journey. Designed with faster problem-solving technology, HoduCC enterprise contact center software is simple to set up and easy to use. It provides robust security and flexibility options without any extra costs.
What Is Enterprise Contact Center Software?
An enterprise contact center software is a platform that helps businesses manage customer interactions and support contact center employees globally. The software helps in offering quick and smooth services with features like ACD (Automatic Call Distribution), call routing, caller ID, etc. Moreover, it allows businesses to track and monitor the performance of contact centers via real-time analytics and reports features.
Streamline Business Communication with Omnichannel Contact Center Software
Multi-Tenant & Single-Tenant Contact Center Software
Using our enterprise contact center software, businesses can easily update all available customer service and communication channels in real time. You can provide personalized customer service through consistent and cohesive omnichannel and or multichannel contact center software. The benefits of the omnichannel approach include:
- Faster customer issue resolution times
- Personalized communication
- Improved customer satisfaction rates
- Increased customer retention rates
- Remote workforce optimization
Unleashing Unrivaled Strength of HoduCC
5000+
Concurrent Calls
2000+
Seats
Attractive
UI/UX
Third Party
Integration
Product
Customization
Robust
& Secure
Provide Excellent Customer Experience with Advanced Enterprise Contact Center Solutions
Enable your customer service teams to work smarter and provide superior customer experience using HoduSoft enterprise contact center software. This feature-rich solution is designed using advanced technology to help businesses resolve multiple customer issues and track customer engagements. It is a smart, secure, and agile solution that can bring a real-time difference to the growth of your business. Get it delivered on the cloud or on premise as per your business requirement.
- Omnichannel Platform
- Personalization by Automation
- Single Tenant and Multi-Tenant
- Cloud-Delivered and On-Premise
- WFH and Hybrid Work
Key Features of Enterprise Contact Center Software
Predictive Dialer
An ideal tool for businesses with large call volumes. Our predictive dialer contact center software uses advanced algorithms for better productivity.
Skill-Based Routing
Drive customer engagement with preferred proficiency routing. Customers are routed directly to the agents with relevant skills.
Automatic Call Distribution
This feature is intelligently built to automatically sort and manage heavy call volumes. It helps to distribute calls evenly among contact center agents.
WebRTC Phone
In-built web phone based on WebRTC technology, allowing users to connect securely via popular desktop/laptop browsers instead of a dedicated office phone device.
Auto Dialer
Auto-dialers enable the system to simply redirect the call to the next agent. Automation helps in the efficient usage of resources and improves productivity.
Single Tenant & Multi Tenant
Enjoy the powerful single-tenant & multi-tenant features for the contact center.
Multilevel IVR
Drive superior efficiency and personalization via smart multi-level IVR functions and call flow design.
Real-Time Analytics & Reports
Monitor and analyze all customer interactions with live call monitoring and a campaign dashboard to redefine your customer support experience.
Omnichannel Support
Connect with your customers easily across different channels including voice, video, Email, social media, chat, and SMS. Deliver consistently superior customer experiences.
Built-In CRM
Allow customer service agents to access customer information like previous interactions, unresolved complaints, and more to deliver contextual conversations.
Ensemble Remote Features
Remote Agent
Internet ON or OFF, work seamlessly from anywhere.
In-built WebRTC Phone
Audio & Video calls. Truly advance!
Call Forwarding To Mobile
Getting you connected is our responsibility.
Call Bridging
Connecting Agents to Customers & vice versa.
Call Recording
Inbound or Outbound, all calls get recorded.
Highly Secure
Trust us! We have covered everything.
AmpliTech: Supercharging Software with Add-On Modules
AI Chatbot
Feature to help businesses handle multiple conversations simultaneously while providing 24/7 support to customers, answering questions, and resolving issues in real time.
WhatsApp Bot
Provide round-the-clock service with the WhatsApp Bot. It is capable of answering regular support queries. It can answer questions thoroughly in a conversational approach.
Voice Transcription (Recording & Voicemail)
High-precision speech recognition system transcribes calls, boosting agent productivity. Allows for easy analysis and auto-capture of important data.
Quality Analysis
An add-on module in HoduCC for ranking the agents based on their voice tone, language proficiency, quality of query the resolution, or any predefined ranking criteria for agents.
WhatsApp Broadcasting
The admin can create a WhatsApp campaign and select the pre-approved WhatsApp message template they want to broadcast to their customers through WhatsApp broadcasting functionality.
SMS Broadcasting
Admin can create the SMS campaign and type the text that they want to broadcast to their customers through SMS broadcasting functionality.
IVR & Agent Survey
Once regular communication between the customer & agent is over, the agent can transfer the call to Interactive Voice Response (IVR) for post call survey. IVR Survey provides a set of survey questions to the customer.
Integrations
SMS Integration
Custom SMS integration is also available upon your request. Just let us know your preferred SMS service providers.
Opt for HoduCC to embrace redundant channels of communication for captivating as many interactions.
CRM Integration
Augment accuracy and promote productivity through the Salesforce CRM integration with HoduCC!
HoduCC Contact Center Software is the expert solution to empower customer services or boost agents’ productivity.
Easily track, prioritize, and resolve customer support interactions through the Zendesk CRM integration with HoduCC!
Make collaboration easier for remote teams, monitor agent performances, and more by integrating Freshdesk.
HoduCC Contact Center Software for you
Whether you are a rising star or an established player, we have just the right solution to fit your needs.
Customer
Open doors to new opportunities with scalable world-class software custom-made for you
Service Provider
Make a difference and grow together by enabling new-age solutions
Customer Testimonial
With tools to make every part of your process more human and a support team eager to help you, getting started with the software of your choice has never been easier.
Why Should You Choose HoduSoft Enterprise Contact Center Software?
If you are thinking about why HoduCC Contact Center Software should be your first-ever choice in the enterprise contact center software solutions space, then here are some of the key reasons:
- With HoduCC, provide your agents with all the smart tools they need to succeed while empowering them to deliver the best user experience.
- It helps in reducing the percentage of escalations and shortens the Average Handling Time (AHT).
- It assists in leveraging in-depth insights, streamlining agent workflow, and improving customer interactions by providing a 360-degree view.
- It gives you an omnichannel and or multichannel experience that supports voice from one secure platform.
- It ensures increased productivity by analyzing real-time analytics, improving response time, and automating routine tasks.
- It provides better scalability for your business by meeting both immediate and evolving business requirements.
A Reliable, Secure, and Advanced Enterprise Contact Center Software
Take full control of your customer journey with the help of the best enterprise contact center software. Provide fast and satisfactory solutions to your customers using HoduSoft enterprise contact center software. Our feature-rich advanced enterprise contact center software can help you to achieve your desired goals.
Nice guys, reliable software, reliable customization services, good support services.
The 24 x 7 support provided by the team is incredible. I personally have never seen such a dedicated team who always are focused on customer benefits.
Overall experience has been good. We have been using it from last a year now and so far experience is fine.
Frequently asked questions
Everything you need to know about the product and Software. Can’t find the answers you’re looking for?
Yes, you can use HoduCC’s Click-2-Call API, which can be used with third-party integrations.
Yes, HoduCC has WebPhone API which can be used for integrations to make and receive calls directly from the 3rd party CRM.
Yes, HoduCC has integration with Cepstral for TTS. You can purchase the license from Cepstral to use it with HoduCC.
Yes, HoduCC has a Google Single Sign-On feature which can be enabled for Admin, Tenant, Supervisor, and Agent levels.
Yes, HoduCC supports the customer import facility. Admin can create the custom fields to accommodate customer details.
HoduCC can generate tickets automatically for email and social media interactions (Facebook, Instagram, Twitter, WhatsApp, and Telegram for Business). The HoduCC users can create tickets manually for Calls, chats, SMS, and also for Email, Telegram & Social Media.
As an omnichannel contact center software, HoduCC supports all the popular social media channels.
- Facebook – Post/Comments and Messenger requests
- Instagram – Post/Comments requests
- Twitter – Direct Message requests
- WhatsApp – Inbound chat requests from customers to WhatsApp Business Account and Agent can send one-to-one Outbound WhatsApp to customer based on the pre-approved template(s) from WhatsApp
- Telegram – One-to-one chat requests
No, the billing module is not available with HoduCC. However, with HoduCC you can export CDRs and use them withthird-party billing. Call detail API is available for 3rd party integration.