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HoduCC
Contact Center Software
Canada
HoduCC contact center software for Canada is an all-in-one customer support system for any business, any size. It helps businesses improve their customer journey by responding quickly and efficiently. This easy to set up and use software is an excellent tool to boost customer satisfaction and improve agent’s productivity.
Contact Center Software Canada Overview
Contact center software for Canada is the best solution for companies that deal with a large volume of inbound and outbound calls. It helps in better handling and management of customer interactions across a range of communication channels. The software comes with various advanced features like ACD (Automatic Call Distribution), call routing, caller ID, and more for businesses to provide quick and seamless services.
Perk Up Your Customer Support with Omnichannel Contact Center Software Canada
Multi-Tenant & Single-Tenant Contact Center Software
Opt for our advanced HoduCC contact center software Canada and update all available customer service and communication channels in real time. With the help of this consistent and unified omnichannel and or multichannel contact center software, you can serve your customers efficiently on their preferred digital channels. The omnichannel approach can benefit businesses in several ways like:
- Improved customer issue resolution times
- Superior customer service
- Increased customer retention and satisfaction
- Enhanced brand consistency
- Personalized communication
- Remote workforce optimization
- Better KPIs and metrics
- Improved brand consistency
- Increased sales and growth
Looking for an easy-to-set-up, maintain, & use contact center software? Get your hands on HoduCC today.
Unleashing Unrivaled Strength of HoduPBX
5000+
Concurrent Calls
2000+
Seats
Attractive
UI/UX
Third Party
Integration
Product
Customization
Robust
& Secure
Enhance Customer Experience with Advanced Contact Center Software Canada
HoduCC contact center software for Canada is a feature-rich solution designed using cutting-edge technology. It helps businesses resolve multiple customer issues quickly and efficiently. The companies in Canada can get the software installed on the cloud server or on premises as per their business requirement. Invest in HoduCC contact center software today and experience the real-time difference in the growth of your business.
- Omnichannel Platform
- Personalization by Automation
- Single Tenant and Multi-Tenant
- Cloud-Delivered and On-Premise
- WFH and Hybrid Work
Key Features of Contact Center Software Canada
Predictive Dialer
An ideal tool for businesses with large call volumes. Our predictive dialer contact center software uses advanced algorithms for better productivity.
Skill-Based Routing
Drive customer engagement with preferred proficiency routing. Customers are routed directly to the agents with relevant skills.
Automatic Call Distribution
This feature is intelligently built to automatically sort and manage heavy call volumes. It helps to distribute calls evenly among contact center agents.
WebRTC Phone
In-built web phone based on WebRTC technology, allowing users to connect securely via popular desktop/laptop browsers instead of a dedicated office phone device.
Auto Dialer
Auto-dialers enable the system to simply redirect the call to the next agent. Automation helps in the efficient usage of resources and improves productivity.
Single Tenant & Multi Tenant
Enjoy the powerful single-tenant & multi-tenant features for the contact center.
Multilevel IVR
Drive superior efficiency and personalization via smart multi-level IVR functions and call flow design.
Real-Time Analytics & Reports
Monitor and analyze all customer interactions with live call monitoring and a campaign dashboard to redefine your customer support experience.
Omnichannel Support
Connect with your customers easily across different channels including voice, video, Email, social media, chat, and SMS. Deliver consistently superior customer experiences.
Built-In CRM
Allow customer service agents to access customer information like previous interactions, unresolved complaints, and more to deliver contextual conversations.
Inbuilt Ticketing System
Reduce workload on your staff and enable faster resolution with a streamlined in-built ticketing system.
Answering Machine Detection (AMD)
Advanced machine recognition technology to bypass answering machines, saving time and optimizing overall performance.
Ensemble Remote Features
Remote Agent
Internet ON or OFF, work seamlessly from anywhere.
In-built WebRTC Phone
Audio & Video calls. Truly advance!
Call Forwarding To Mobile
Getting you connected is our responsibility.
Call Bridging
Connecting Agents to Customers & vice versa.
Call Recording
Inbound or Outbound, all calls get recorded.
Highly Secure
Trust us! We have covered everything.
Looking for an easy-to-set-up, maintain, & use contact center software? Get your hands on HoduCC today.
AmpliTech: Supercharging Software with Add-On Modules
AI Chatbot
Feature to help businesses handle multiple conversations simultaneously while providing 24/7 support to customers, answering questions, and resolving issues in real time.
WhatsApp Bot
Provide round-the-clock service with the WhatsApp Bot. It is capable of answering regular support queries. It can answer questions thoroughly in a conversational approach.
Voice Transcription (Recording & Voicemail)
High-precision speech recognition system transcribes calls, boosting agent productivity. Allows for easy analysis and auto-capture of important data.
Quality Analysis
An add-on module in HoduCC for ranking the agents based on their voice tone, language proficiency, quality of query the resolution, or any predefined ranking criteria for agents.
WhatsApp Broadcasting
The admin can create a WhatsApp campaign and select the pre-approved WhatsApp message template they want to broadcast to their customers through WhatsApp broadcasting functionality.
SMS Broadcasting
Admin can create the SMS campaign and type the text which they want to broadcast to their customers through SMS broadcasting functionality.
IVR & Agent Survey
Feature to help businesses handle multiple conversations simultaneously while providing 24/7 support to customers, answering questions, and resolving issues in real time.
Integrations
SMS Integration
Custom SMS integration is also available upon your request. Just let us know your preferred SMS service providers...
Opt for HoduCC Contact Center Software to embrace redundant channels of communication for captivating as many interactions as .....
CRM Integration
Augment accuracy and promote productivity through the Salesforce CRM integration with HoduCC Contact Center Software.
HoduCC Contact Center Software is the expert solution to empower customer services or boost agents’ productivity.
Easily track, prioritize, and resolve customer support interactions through the Zendesk CRM integration with HoduCC Contact Center Software.
Make collaboration easier for remote teams, monitor agent performances, and more by integrating Freshdesk.
Why Should You Choose HoduSoft Contact Center Software Canada?
Customers these days expect quick and satisfactory resolution of their queries. They want to reach the support team via their preferred channels. HoduCC contact center software Canada is one such software that can be used to empower your agents with the right tools to resolve every customer query efficiently that comes in via any channel. There are several good reasons to invest in HoduCC contact center software.
Deliver Seamless Customer Experiences with The Best Contact Center Software Canada
With best-in-class features and customer support tools, HoduCC contact center software for Canada offers everything that is required to deliver seamless customer experiences. Provide quick and satisfactory solutions to your customers queries and make your agents more productive with this smart, secure, and reliable contact center software.
Looking for an easy-to-set-up, maintain, & use contact center software? Get your hands on HoduCC today.
Frequently asked questions
Everything you need to know about the product and Software. Can’t find the answers you’re looking for?
Yes, you can use HoduCC’s Click-2-Call API, which can be used with third-party integrations.
Yes, HoduCC has WebPhone API which can be used for integrations to make and receive calls directly from the 3rd party CRM.
Yes, HoduCC has integration with Cepstral for TTS. You can purchase the license from Cepstral to use it with HoduCC.
Yes, HoduCC has a Google Single Sign-On feature which can be enabled for Admin, Tenant, Supervisor, and Agent levels.
Yes, HoduCC supports the customer import facility. Admin can create the custom fields to accommodate customer details.
HoduCC can generate tickets automatically for email and social media interactions (Facebook, Instagram, Twitter, WhatsApp, and Telegram for Business). The HoduCC users can create tickets manually for Calls, chats, SMS, and also for Email, Telegram & Social Media.
As an omnichannel contact center software, HoduCC supports all the popular social media channels.
- Facebook – Post/Comments and Messenger requests
- Instagram – Post/Comments requests
- Twitter – Direct Message requests
- WhatsApp – Inbound chat requests from customers to WhatsApp Business Account and Agent can send one-to-one Outbound WhatsApp to customer based on the pre-approved template(s) from WhatsApp
- Telegram – One-to-one chat requests
No, the billing module is not available with HoduCC. However, with HoduCC you can export CDRs and use them withthird-party billing. Call detail API is available for 3rd party integration.