HoduCC
Contact Center Software Netherlands
With new features and capabilities, HoduCC contact center software can help businesses in the
Netherlands enhance customer experience. It helps companies meet customers’ expectations by
enabling fast and effective communication via different channels such as email, phone, social media,
and chat. By choosing HoduCC contact center software for the Netherlands, businesses can streamline
their operations and deliver a superior omnichannel experience.
HoduCC Contact Center Software Netherlands Overview
HoduCC contact center software for the Netherlands is an essential tool for businesses of all sizes and industries. It enables businesses to securely store and handle customer information. Besides, it helps in the efficient management of huge call volumes that businesses deal with on a daily basis. Using this software, businesses can communicate with customers through a range of channels, including phone, email, social media, chat, and messaging apps
Personalize Interactions with Customers Using Omnichannel Contact Center Software Netherlands
Multi-Tenant & Single-Tenant Contact Center Software
Customers in the Netherlands are known to use multiple channels to interact with businesses. HoduCC omnichannel contact center software can be the best tool for businesses to connect with customers via their choice of communication channel. It enables businesses to personalize their interactions with customers by providing agents with access to customer data and preferences. Some of the key benefits of the omnichannel approach include:
- Improved customer issue resolution times
- Superior customer service
- Increased customer retention and satisfaction
- Enhanced brand consistency
- Personalized communication
- Remote workforce optimization
- Better KPIs and metrics
- Improved brand consistency
- Increased sales and growth
Unleashing Unrivaled Strength of HoduPBX
5000+
Concurrent Calls
2000+
Seats
Attractive
UI/UX
Third Party
Integration
Product
Customization
Robust
& Secure
Track Key Performance Metrics Using Advanced Contact Center Software Netherlands
HoduCC contact center software provides businesses with real-time analytics and reporting capabilities, which enable them to track key performance metrics, such as customer satisfaction, first-call resolution rates, and agent productivity. These further help businesses to optimize their customer service operations and improve customer satisfaction.
The companies in the Netherlands can get the software delivered on the cloud or on-premise as per their business requirements. Opt for HoduCC contact center software today and accelerate the growth of your business.
- Omnichannel Platform
- Personalization by Automation
- Single Tenant and Multi-Tenant
- Cloud-Delivered and On-Premise
- WFH and Hybrid Work
Key Features of Contact Center Software Netherlands
Predictive Dialer
An ideal tool for businesses with large call volumes. Our predictive dialer contact center software uses advanced algorithms for better productivity.
Skill-Based Routing
Drive customer engagement with preferred proficiency routing. Customers are routed directly to the agents with relevant skills.
Automatic Call Distribution
This feature is intelligently built to automatically sort and manage heavy call volumes. It helps to distribute calls evenly among contact center agents.
WebRTC Phone
In-built web phone based on WebRTC technology, allowing users to connect securely via popular desktop/laptop browsers instead of a dedicated office phone device.
Auto Dialer
Auto-dialers enable the system to simply redirect the call to the next agent. Automation helps in the efficient usage of resources and improves productivity.
Single Tenant & Multi Tenant
Enjoy the powerful single-tenant & multi-tenant features for the contact center.
Multilevel IVR
Drive superior efficiency and personalization via smart multi-level IVR functions and call flow design.
Real-Time Analytics & Reports
Monitor and analyze all customer interactions with live call monitoring and a campaign dashboard to redefine your customer support experience.
Omnichannel Support
Connect with your customers easily across different channels including voice, video, Email, social media, chat, and SMS. Deliver consistently superior customer experiences.
Built-In CRM
Allow customer service agents to access customer information like previous interactions, unresolved complaints, and more to deliver contextual conversations.
Inbuilt Ticketing System
Reduce workload on your staff and enable faster resolution with a streamlined in-built ticketing system.
Answering Machine Detection (AMD)
Advanced machine recognition technology to bypass answering machines, saving time and optimizing overall performance.
WFH Features
Remote Agent
Internet ON or OFF, work seamlessly from anywhere.
In-built WebRTC Phone
Audio & Video calls. Truly advance!
Call Forwarding To Mobile
Getting you connected is our responsibility.
Call Bridging
Connecting Agents to Customers & vice versa.
Call Recording
Inbound or Outbound, all calls get recorded.
Highly Secure
Trust us! We have covered everything.
AmpliTech: Supercharging Software with Add-On Modules
AI Chatbot
Feature to help businesses handle multiple conversations simultaneously while providing 24/7 support to customers, answering questions, and resolving issues in real time.
WhatsApp Bot
Provide round-the-clock service with the WhatsApp Bot. It is capable of answering regular support queries. It can answer questions thoroughly in a conversational approach.
Voice Transcription (Recording & Voicemail)
High-precision speech recognition system transcribes calls, boosting agent productivity. Allows for easy analysis and auto-capture of important data.
Quality Analysis
An add-on module in HoduCC for ranking the agents based on their voice tone, language proficiency, quality of query the resolution, or any predefined ranking criteria for agents.
WhatsApp Broadcasting
The admin can create a WhatsApp campaign and select the pre-approved WhatsApp message template they want to broadcast to their customers through WhatsApp broadcasting functionality.
SMS Broadcasting
Admin can create the SMS campaign and type the text which they want to broadcast to their customers through SMS broadcasting functionality.
IVR & Agent Survey
Feature to help businesses handle multiple conversations simultaneously while providing 24/7 support to customers, answering questions, and resolving issues in real time.
Integrations
SMS Integration
Custom SMS integration is also available upon your request. Just let us know your preferred SMS service providers...
Opt for HoduCC Contact Center Software to embrace redundant channels of communication for captivating as many interactions as .....
CRM Integration
Augment accuracy and promote productivity through the Salesforce CRM integration with HoduCC Contact Center Software.
HoduCC Contact Center Software is the expert solution to empower customer services or boost agent’s productivity...
Easily track, prioritize, and resolve customer support interactions through the Zendesk CRM integration with HoduCC Contact Center Software.
Make collaboration easier for remote teams, monitor agent performances, and more by integrating Freshdesk.
Why Choose HoduSoft Contact Center Software Netherlands?
Choose HoduCC contact center software for the Netherlands to provide a consistent, personalized, and efficient customer experience across multiple channels. Also, enhance customer loyalty and retention using the advanced features offered by this software. Here are some of the key reasons to choose HoduCC contact center software-
Overall, HoduSoft contact center software is a feature-rich, customizable, easy-to-use, and cost-effective solution that can help businesses provide a more personalized and relevant experience.
The All-In-One Contact Center Software Netherlands
HoduCC contact center software is an excellent tool for companies in the Netherlands. It comes with various advanced features and functionalities to help businesses streamline their business processes. Moreover, it provides businesses with valuable insights into customer behavior and preferences, which can help them improve their products, services, and marketing efforts.
Customers who trust us
What our customers say
This PBX makes possible to us to give to customers the best resource they need on a PBX, we have companies which are geographically distributed and can use MPLS or Internet Connections even 4G connection to be able to talk if their team mates or customers, and you have the best support team at your services.
Mike tesliuk Founder of brdsoft, Brazil
HoduPBX is working like a charm. Especially very happy with the queue strategies and timeouts after our tests. That will make our lives much easier now. Looks like it gets better and better and covers our expectations more and more over time.
METE GONENC CTO of Eurotel Bilgi ve Iletisim Sistemleri
We have been using HoduCC and specially like the Webphone build in WebRTC. It saves cost of IP Phones. The important thing is, there is always support provided as and when required.
GAUTAM SINGH Project Manager at D D Motors
HoduSoft team has been absolutely great; knowledgeable, responsive, professional, and they make custom changes right away.
STEVE VINE Global Account Director at One Voice (Aizan)
Case Studies
Frequently asked questions
Everything you need to know about the product and Software. Can’t find the answers you’re looking for?
Yes, you can use HoduCC’s Click-2-Call API, which can be used with third-party integrations.
Yes, HoduCC has WebPhone API which can be used for integrations to make and receive calls directly from the 3rd party CRM.
Yes, HoduCC has integration with Cepstral for TTS. You can purchase the license from Cepstral to use it with HoduCC.
Yes, HoduCC has a Google Single Sign-On feature which can be enabled for Admin, Tenant, Supervisor, and Agent levels.
Yes, HoduCC supports the customer import facility. Admin can create the custom fields to accommodate customer details.
HoduCC can generate tickets automatically for email and social media interactions (Facebook, Instagram, Twitter, WhatsApp, and Telegram for Business). The HoduCC users can create tickets manually for Calls, chats, SMS, and also for Email, Telegram & Social Media.
As an omnichannel contact center software, HoduCC supports all the popular social media channels.
- Facebook – Post/Comments and Messenger requests
- Instagram – Post/Comments requests
- Twitter – Direct Message requests
- WhatsApp – Inbound chat requests from customers to WhatsApp Business Account and Agent can send one-to-one Outbound WhatsApp to customer based on the pre-approved template(s) from WhatsApp
- Telegram – One-to-one chat requests
No, the billing module is not available with HoduCC. However, with HoduCC you can export CDRs and use them withthird-party billing. Call detail API is available for 3rd party integration.