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HoduCC
Enterprise Call Center Software
Designed with faster problem-solving technology, HoduCC enterprise call center software allows agents to resolve customer queries and close sales deals instantly. It is the most reliable system that comes with robust security and flexibility options. Get hold of HoduSoft’s enterprise call center software solutions to exceed your customer’s expectations, improve agents’ productivity, and build customer loyalty.
What Is Enterprise Call Center Software?
An enterprise call center software is a system that allows enterprises to handle a large volume of incoming and outgoing calls. Giving businesses a broader professional outlook, enterprise call center software comes with various advanced features like ACD (Automatic Call Distribution), IVR (Interactive Voice Response), intelligent call routing, call analytics, and many others.
Empower Your Business and Enhance the Customer Experience
Based on the unique business requirements, HoduSoft provides single-tenant and multi-tenant enterprise call center solutions. Using the software, you can-
- Provide personalized customer service
- Exceed customer requirements
- Keep your agents productive
- Identify training opportunities in real-time
With minimal setup time, you will get enterprise-grade security and easy deployment options.
Unleashing Unrivaled Strength of HoduCC
5000+
Concurrent Calls
2000+
Seats
Attractive
UI/UX
Third Party
Integration
Product
Customization
Robust
& Secure
Boost Agent Performance & Deliver Excellent Customer Experience with Advanced Enterprise Call Center Solutions
Empower your customer support team with faster, easier, and smarter enterprise call center solutions provided by HoduSoft. HoduCC enterprise call center software is a feature-rich solution designed to help businesses in handling multiple customer issues and track customer engagements with ease. Using advanced technology, it offers secure, advanced, and agile solutions that can help accelerate the growth of your business. Based on the specific needs of your business, you can get the software delivered on the cloud or on-premise.
Key Features of Enterprise Call Center Software
Predictive Dialer
An ideal tool for businesses with large call volumes. Our predictive dialer contact center software uses advanced algorithms for better productivity.
Skill-Based Routing
Drive customer engagement with preferred proficiency routing. Customers are routed directly to the agents with relevant skills.
Automatic Call Distribution
This feature is intelligently built to automatically sort and manage heavy call volumes. It helps to distribute calls evenly among contact center agents.
WebRTC Phone
In-built web phone based on WebRTC technology, allowing users to connect securely via popular desktop/laptop browsers instead of a dedicated office phone device.
Auto Dialer
Auto-dialers enable the system to simply redirect the call to the next agent. Automation helps in the efficient usage of resources and improves productivity.
Single Tenant & Multi Tenant
Enjoy the powerful single-tenant & multi-tenant features for the contact center.
Multilevel IVR
Drive superior efficiency and personalization via smart multi-level IVR functions and call flow design.
Real-Time Analytics & Reports
Monitor and analyze all customer interactions with live call monitoring and a campaign dashboard to redefine your customer support experience.
Omnichannel Support
Connect with your customers easily across different channels including voice, video, Email, social media, chat, and SMS. Deliver consistently superior customer experiences.
Built-In CRM
Allow customer service agents to access customer information like previous interactions, unresolved complaints, and more to deliver contextual conversations.
AmpliTech: Supercharging Software with Add-On Modules
Quality Analysis
An add-on module in HoduCC for empowering supervisors to monitor agent performance through an in-built form builder that can be customized based on different campaigns and performance criteria.
IVR & Agent Survey
Once the conversation between the customer and agent is complete, the agent can take a survey manually or transfer the call to an IVR Survey.
SMS Broadcasting
Create SMS campaigns and easily broadcast targeted messages to customers through an efficient and smooth SMS broadcasting functionality.
Voice Transcription (Recording & Voicemail)
High-precision speech recognition system transcribes calls, boosting agent productivity. Allows for easy analysis and auto-capture of important data.
Integrations
SMS Integration
Custom SMS integration is also available upon your request. Just let us know your preferred SMS service providers.
Opt for HoduCC to embrace redundant channels of communication for captivating as many interactions.
CRM Integration
Augment accuracy and promote productivity through the Salesforce CRM integration with HoduCC!
HoduCC Call Center Software is the expert solution to empower customer services or boost agents’ productivity.
Easily track, prioritize, and resolve customer support interactions through the Zendesk CRM integration with HoduCC!
Why You Should Choose HoduSoft Enterprise Call Center Software?
If you are thinking about why HoduCC should be your first-ever choice in contact center solutions space, then here are some of the genuine reasons:
- With HoduCC, offer your agents all the intelligent tools they need to succeed while empowering them to deliver the best user experience.
- It helps in decreasing the percentage of escalations and shortens the Average Handling Time (AHT).
- It assists in leveraging in-depth insights, streamlining agent workflow, and improving customer interactions by providing a 360-degree view.
- An omnichannel contact center software that supports voice from one secure platform.
- It ensures increased productivity by analyzing real-time analytics, improving response time, and automating all mundane tasks.
- It allows you to scale your business by meeting both immediate and evolving business requirements.
Makes Every Communication Better with Advanced Call Center Software
HoduCC enterprise call center software ensures better connectivity and communication, allowing the customer support team to take full control of their customer journey. The robust enterprise call center solutions offered by HoduCC provide fast and satisfactory solutions to elevate customer experiences greatly. This feature-rich advanced enterprise call center software can help you to accomplish your desired goals.
HoduCC Contact Center Software for you
Whether you are a rising star or an established player, we have just the right solution to fit your needs.
Customer
Open doors to new opportunities with scalable world-class software custom-made for you
Service Provider
Make a difference and grow together by enabling new-age solutions
Customer Testimonial
With tools to make every part of your process more human and a support team eager to help you, getting started with the software of your choice has never been easier.
Nice guys, reliable software, reliable customization services, good support services.
The 24 x 7 support provided by the team is incredible. I personally have never seen such a dedicated team who always are focused on customer benefits.
Overall experience has been good. We have been using it from last a year now and so far experience is fine.
Frequently asked questions
Everything you need to know about the product and Software. Can’t find the answers you’re looking for?
Yes, you can use HoduCC’s Click-2-Call API, which can be used with third-party integrations.
Yes, HoduCC has WebPhone API which can be used for integrations to make and receive calls directly from the 3rd party CRM.
Yes, HoduCC has integration with Cepstral for TTS. You can purchase the license from Cepstral to use it with HoduCC.
Yes, HoduCC has a Google Single Sign-On feature which can be enabled for Admin, Tenant, Supervisor, and Agent levels.
Yes, HoduCC supports the customer import facility. Admin can create the custom fields to accommodate customer details.
HoduCC can generate tickets automatically for email and social media interactions (Facebook, Instagram, Twitter, WhatsApp, and Telegram for Business). The HoduCC users can create tickets manually for Calls, chats, SMS, and also for Email, Telegram & Social Media.
As an omnichannel contact center software, HoduCC supports all the popular social media channels.
- Facebook – Post/Comments and Messenger requests
- Instagram – Post/Comments requests
- Twitter – Direct Message requests
- WhatsApp – Inbound chat requests from customers to WhatsApp Business Account and Agent can send one-to-one Outbound WhatsApp to customer based on the pre-approved template(s) from WhatsApp
- Telegram – One-to-one chat requests
No, the billing module is not available with HoduCC. However, with HoduCC you can export CDRs and use them withthird-party billing. Call detail API is available for 3rd party integration.