AI-Powered & Multi-Tenant
Hosted Contact Center Software for US Businesses
HoduCC brings voice, digital channels, AI, and automation into one call and contact center platform. Built for US businesses, it helps organizations deliver faster service, raise agent productivity, and create better customer experiences.
Talk to an contact center expert
A walkthrough with an outbound specialist, mapped to your list sizes, agent count and deployment model.
Powering outbound campaigns for 350+ enterprises
Awards and recognition
Capterra Shortlist 2026 
Software Advice Front Runners 2026 
GetApp Category Leaders 2025 
Software Suggest 
Globee Awards 2023 Gold Winner – Information Technology 
Unified Communications Product of the Year 2023 
Internet Telephony Excellence Award 2023 
NXTGEN BPO Confex and Awards 2023 
CIO Insider – Top 10 UC Providers 2023 
Digital.com Best Telemarketing Software 
Indian Achievers Award 2021 
Customer Contact Center Technology Award 2021 
UBS Forums Meet HoduCC
Solving the Challenges Unique to a Contact Center in the USA
Designed for organizations that want a modern hosted contact center or a flexible deployment model, HoduCC helps US businesses manage inbound and outbound customer interactions across voice, email, live chat, SMS, WhatsApp, and social media from a single, unified interface
US businesses are balancing rising customer expectations, distributed teams, and pressure to cut licensing costs. HoduCC simplifies customer engagement and gives supervisors and administrators complete operational visibility, whether it runs as call center software for a single team or as an enterprise contact center platform across the organization.
Key highlights
- Handles inbound and outbound across six channels
- Routes by skill, language, priority, and business hours
- Gives agents one inbox with full customer history
- Equips remote agents with a built-in WebRTC softphone
- Shows live and historical reports across every channel and location
- Runs single-tenant or multi-tenant on your chosen deployment
| Last 1,000 dials | Calls | Outcome | Share |
|---|---|---|---|
| Live answer, routed to agent | 412 | Connected | |
| Answering machine detected | 186 | Voicemail drop | |
| No answer or ring out | 264 | Rescheduled | |
| Busy, invalid, or on DNC | 138 | Filtered |
Agents only ever see the first row. Everything else is handled before a call reaches the floor.
Key Features of HoduCC
HoduCC features: Built for Inbound, Outbound, and Everything in Between
From high-volume calling to digital customer service, HoduCC gives US teams the tools to manage interactions, agents, campaigns, and performance from one platform.
Intelligent Inbound Experience
Every inbound call is queued and routed by skill, priority, and real-time agent availability, with AI on standby to resolve routine requests before they reach a queue.
Outbound Campaign Management
Predictive, progressive, and preview dialing modes run high-volume outbound campaigns for sales and collections with DNC management built in.
Omnichannel Routing
Route customers across voice, chat, email, SMS, WhatsApp, and social media through one unified agent desktop.
Intelligent IVR
Build smart self-service journeys that identify customer intent and connect callers with the right department on the first attempt.
Auto Call Distribution
Distribute inbound interactions using configurable skill, priority, language, department, or availability rules.
Work-From-Anywhere Ready
Agents take calls, chat, and log in securely from any laptop over WebRTC. No desk hardware, no VPN setup, no fixed office.
Reporting & Analytics
Track queues, service levels, agent activity, SLA performance, and operational KPIs through live dashboards.
Call Recording
Record, search, and review customer conversations to strengthen compliance, coaching, and knowledge sharing.
Ticketing System
Convert inbound calls, messages, and emails into tickets with automated SLA tracking, escalation, and AI-generated thread summaries.
Built-In CRM
A built-in CRM captures every contact, ticket, and interaction history natively, no separate license, no sync delay, no gaps between systems.
Access Controls & Audit Trails
Control who can access sensitive contact center data and maintain a clear record of user activity across the platform.
Measurable Impact for Call Centers and Contact Centers Alike
Contact center software should move the metrics that matter to your operation and your customers. Here is what to expect when HoduCC powers your call center or contact center.
AI-powered Interactions
Every Conversation, Across Every Channel, Reviewed by AI
HoduCC puts AI directly into everyday contact center operations, helping agents work smarter and giving supervisors a clearer view of customer interactions at scale.
From automating routine conversations to analyzing interactions and surfacing actionable insights, HoduCC uses AI to reduce manual effort, improve service quality, and help teams make better decisions.
- Interaction AnalyticsAutomatically analyze every completed interaction across voice, email, chat, and digital channels to uncover customer intent, recurring issues, and service trends, with full coverage in place of manual sampling.
- Quality ScoringEvaluate every interaction using configurable quality criteria with consistent AI-generated scores and reasoning, helping supervisors identify coaching opportunities faster.
- Call & Email SummariesGenerate concise summaries of calls and lengthy email threads, so agents grasp customer context instantly and reduce handling time.
- Sentiment & Intent DetectionIdentify customer emotions, priorities, complaints, billing issues, product inquiries, and escalation risks automatically with speech analytics, improving routing and response quality.
- Lead QualificationAutomatically classify inquiries as hot, warm, follow-up required, demo scheduled, or not interested, so sales teams prioritize the right opportunities.
- AI Agent AssistSupport agents during live interactions with contextual suggestions, knowledge recommendations, and customer insights that improve accuracy and consistency.
- AI AutomationReduce repetitive manual work through intelligent categorization, automated workflows, interaction tagging, and AI-driven operational recommendations.
- AI Business InsightsTurn interaction data into clear reporting on recurring issues, demand patterns, and service trends, so managers act on evidence.
Ranges reflect commonly reported outcomes when teams move from manual dialing to an auto dialer. Actual results depend on list quality, staffing and campaign configuration.
Powerful Advanced Features
Add Capabilities When the Work Calls for Them
The core platform covers day-to-day contact center work. These modules extend it into self-service, outreach, and feedback, so each team adds depth only where it needs it.
AI Chatbot
Answers common questions on your site around the clock and keeps routine requests out of the queue.
WhatsApp Bot
Gives customers an always-on assistant inside the app they already use every day.
WhatsApp Broadcasting
Pushes timely notices and offers to chosen customer groups on WhatsApp.
SMS Broadcasting
Texts reminders, alerts, and offers to large lists without leaving the platform.
IVR & Agent Survey
Asks customers how it went right after the interaction and reports scores alongside agent performance.
Text-to-Speech
Turns typed content into natural voice for IVR menus, notifications, and outbound messages.
Why HoduCC Fits Your Industry
One Contact Center Platform. Different Industry Demands.
Customer expectations change by industry. So do workflows, compliance needs, call volumes, and service models. HoduCC gives each operation the tools to build around how its customers actually interact.
Healthcare
Appointment reminders, patient follow-ups, and language-based routing, with access controls that limit who sees what.
Financial Services
Support service, collections, and financial operations with advanced dialing, routing, analytics, recording, and AI-powered conversation analysis.
Insurance
Renewal and claims calls routed by skill, with policy context in the agent’s view through the In-Built CRM or the CRM you already run.
E-commerce
Bring calls and digital conversations together so teams respond faster and keep customer context across channels.
BPOs
Use multi-tenant architecture to manage separate client environments, configurations, users, and reporting from a centralized platform.
Logistics
Manage high-volume support, delivery-related conversations, notifications, and customer follow-ups from one platform.
Integrations
Plug Into Your Stack, Not Around It
Connect HoduCC with the systems your outbound teams already use across customer management, ticketing, telephony, messaging and business operations. CRM and ticketing are built in; third-party integration and customization cover the rest.
CRM
Where your leads and customer data live.
Single Sign-On
SAML 2.0 and OIDC.
Telephony
Existing trunks and switching, no desk phones required.
Messaging during calls
Sent by the agent while the call is still live.
Business applications
Third-party systems specific to your operation.
APIs
Programmatic access for provider and enterprise IT teams.
Need a custom integration? That is a normal request in an enterprise engagement.
Why Customers Love HoduCC
Trusted by Contact Centers Around the World
The best test of contact center software is a year of daily use. Here is what customers say after theirs.
We’ve worked with HoduSoft since 2017 and it has been an incredible journey. The support team always prioritizes our needs.
We are very satisfied with the cost-efficient application and the solutions we were able to develop on it.
Two years in, it has been a fruitful relationship. The products and the innovative solutions have been excellent.
Call and Contact Center Questions US Businesses Ask
Yes. HoduCC supports businesses operating across the United States, including multi-site organizations, distributed workforces, and growing enterprises that need flexible deployment options for their contact center software.
AI runs across the full interaction lifecycle. Before the conversation, an AI chatbot and a WhatsApp bot handle routine requests. During calls, voice is transcribed in real time. Afterward, interactions are scored automatically, long email threads are summarized, and supervisors see the results in a centralized analytics dashboard.
Yes. HoduCC supports bilingual and multilingual routing, so each interaction reaches an agent fluent in the customer’s preferred language. That is a common requirement for contact centers in the US serving diverse, multilingual customer bases.
Yes. Our migration specialists assist with planning, configuration, integration, user onboarding, testing, and deployment, so the move from your current system is structured from the first day.
Yes. Remote agent capabilities include a built-in WebRTC softphone, call forwarding to mobile, call bridging, and full call recording. Agents who work from home have the same features as those on-site.
HoduCC supports cloud, on-premise, and hybrid deployment. The right choice depends on your infrastructure, data residency needs, and operational preferences, and the platform is built to support whichever model fits.
Yes. HoduCC enables centralized administration across multiple offices, departments, and geographic locations while keeping the customer experience consistent at every site.
Yes. HoduCC connects with Salesforce, Zoho, Microsoft Dynamics 365, HubSpot, Pipedrive, Bitrix24, Zendesk, and Freshdesk, and a documented API covers custom integrations with systems that have no pre-built connector. Teams that prefer a single system can use the In-Built CRM that comes with HoduCC.
HoduCC includes encrypted data storage and transmission, role-based access controls, and deployment flexibility, including on-premise options, that support data residency and sovereignty requirements for sensitive data categories.
Security is built into every deployment through encrypted communications, configurable access controls, comprehensive audit logging, resilient infrastructure, and tools that help organizations meet their internal security and compliance requirements.
Yes. Depending on the deployment model you choose, HoduCC gives your organization greater control over where business and customer data is stored.
HoduCC supports organizations across healthcare, financial services, retail, logistics, manufacturing, education, government, hospitality, BPO, and many other industries.
Yes. The multi-tenant architecture lets BPOs, MSPs, and resellers run isolated client environments on a single platform, each with its own configuration and reporting.
Timelines vary with the complexity of your current setup, integrations, and data migration needs. HoduSoft’s implementation team manages the process end to end, including parallel testing before the full cutover, to keep disruption to a minimum.
Yes. HoduCC covers inbound work with automatic call distribution and skill-based routing, and outbound work with a predictive dialer and an auto dialer. That makes it a fit for support, sales, and blended call center operations.
See Why US Teams are Switching to HoduCC
Whether you’re launching your first contact center or moving on from a system you have outgrown, a short walkthrough shows how HoduCC would handle your channels, call flows, and team size.