You call a company, and hear a calm, friendly recorded voice saying, “Thank you for calling. Press 1 for billing, 2 for technical support, or speak your request.” That’s an Interactive Voice Response (IVR) system in action. What seems like a small touchpoint actually shapes the caller’s entire experience, routing them correctly, resolving simple queries […]
Gartner’s GetApp Ranks HoduCC #1 Category Leaders in Predictive Dialer HoduSoft, a leading unified communications software maker, today announced that their Call & Contact Center Software, HoduCC has been ranked as the No. 1 Predictive Dialer Software in GetApp’s Category Leader list, published by Gartner Digital Markets Report. HoduCC is an advanced, next-generation call […]
Tips on Satisfying Customers with First Contact Resolution For call/contact centers it is important to satisfy calling customers and that too on the first call itself. First Contact Resolution (FCR) is an important IT support metric that includes best practices and strategies for better customer service. It is simply the percentage of incoming calls or […]
HODUSOFT’S CLIENTELE BECOMES LARGER WITH INFINITY TRANSOFT SOLUTION When it comes to meet the robust business communication requirements, the global enterprises or MNCs put trust in us. At HoduSoft, we have set many milestones while serving our esteemed global clientele with premium-quality, readymade VoIP communication software. Recently, the company has provided ready-to-use call center software […]
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