By admin Published on: February 14, 2020 Updated on: Call Center Software
Top 10 Call Center Software

Top 10 Call Center Software 2024

The right call center software can empower a business to provide quick, effective, and trustworthy customer service. It can automatically dial outgoing calls and connect customers with agents, handle a torrent of incoming calls and route specific calls to suitable agents. Besides, it can be used to monitor call metrics as well as agents’ performances. 

Out of the wide range of options available in the market, it’s extremely essential to select the best call center software for your business. This blog post lists the top 10 call center software. If you’re on a quest to choose the best call center software for your business, this blog post is for you.

Why is HoduCC one of the best call center software? In 2021, HoduCC emerged as one of the top five category leaders in Gartner’s GetApp category after scoring 90 out of 100 on GetApp’s data quadrants and achieving high user ratings in five key areas. It provides the following features:

  • Predictive dialer
  • Preview dialer
  • Progressive dialer
  • In-built WebRTC Phone
  • Autodialer
  • Call recording
  • Multi-level IVR
  • Real-time analytics and reports
  • Inbound call
  • Outbound call
  • Browser based
  • Call forwarding to mobile
  • 250 agents in one server, 1000 plus concurrent calls
  • SMS integrations with Twilio and Telnyx
  • CRM integrations with Salesforce, Zoho, and Zendesk

Pros: Be it features, support, integrations, or customer satisfaction, HoduCC excels in all parameters. The pricing plans are extremely attractive for all sizes of businesses.

Cons: Being a relatively new brand in the market HoduCC is gradually making a strong presence in the market. 

CloudTalk call center software is one of the best tools to handle both incoming and outgoing calls from one place. The software from Slovakia-based telecom major CloudTalk easily interconnects departments, branches, and teams. Here are some of the best features.

  • Intelligent call routing
  • Statistics and monitoring 
  • Cloud-based deployment
  • Smart power dialers
  • Call recording
  • Click-to-call
  • Contacts personalization
  • Daily summary
  • Supports a wide range of platforms such as Windows, Mac, Linux, iOS, Android, Web-based

Pros: The software’s advanced call center features enable businesses to enhance their customer support. At $15 per user, the monthly price for the starter plan is reasonable.

Cons: The advanced pricing plans for the Expert pack at $35 per user per month could be a bit expensive for small businesses.

Bitrix24 is one of the most popular call center software that provides a unified platform for regular call center operations. Some of its best features are:

  • CRM integration
  • Web-based and mobile support
  • Time management
  • Instant messaging
  • Activity stream
  • Calendar sharing
  • Bulk email
  • Daily planner
  • Sales funnel
  • Project groups

Pros: One of the best CRM integrations. Excellent phone and online support along with an open API.

Cons: Even if the call center provides a free plan, its basic plan starts at a monthly price of $39 for five users. It may not be sufficient if you need a more advanced solution and omnichannel support.

If you’re familiar with the brand SalesForce, then you won’t be surprised to know that SalesForce Service Cloud is one of the most reliable call center solutions in the market. Its features include:

  • Social media and mobile integration
  • Multilingual capability
  • Computer telephony
  • Customizable agent console
  • Workflow automation
  • Live agent web chat
  • Asset management
  • Self-service

Pros: Being a full-featured call center solution, it has excellent features. It’s easy to use and provides top-notch customer support. 

Cons: Complex interface and integration with other CRM might be a problem.

Freshdesk is an award-winning call center software from San Mateo-based software company Freshworks. The online cloud-based solution features among the 10 top call center solutions due to the following sophisticated features:

  • Facilitate easy collaboration
  • Customizable omni-channel dashboard
  • Curated and custom reports
  • Schedule reports
  • Customer satisfaction ratings
  • Widget customization
  • Seamless integration
  • Supports Windows, Mac, Web-Based, Android, iOS
  • Cloud-based deployment

Pros: Apart from the features, the call center is free for 10 agents. The basic plan is affordable and has a monthly rate of $15 per user.

Cons: At $79 per user every month, the enterprise plan is  expensive for small businesses.

Talkdesk is a global cloud call center solution provider and its software CX Cloud is one of the best VoIP call center software in the market. The call center software enhances customer satisfaction and reduces customer support costs. Here are some of its top features:

  • Voicemail
  • Outbound dialer 
  • Intelligent routing 
  • Reporting and analytics
  • Click-to-call
  • Advanced routing
  • Automatic call distributor (ACD)
  • Business tools Integrations
  • Monitoring and reporting
  • Call monitoring
  • Utilities like Local caller ID

Pros: Aside from the above-mentioned features, the software has many advantages such as its support team, which is extremely responsive. The software rates high customer satisfaction scores and streamlines call center operations.

Cons: Starting at $75 per seat, per month, Talkdesk’s call center software is expensive for startups and small businesses. 

Dixa is cloud-based customizable call center software that’s designed to keep customer engagement and loyalty in mind. The customer-friendly platform is the offering of Dixa ApS, a software company founded in 2015. Considered as one of the best call center software platforms for small businesses, it offers the following features:

  • VoIP telephony
  • Blind and assisted call transfers
  • Inbound, outbound, and internal calls
  • Advanced forwarding rules
  • Skill-based routing
  • Call recording
  • Intelligent routing
  • Chatbot
  • Integrated CRM
  • Visitor tracking
  • Real-time performance overview, reporting and analytics, and more

Pros: With pricing plans starting at $19 per user, per month, the software is affordable and value for money for small enterprises. It’s also acclaimed for its customer support, integration capabilities, and ease of use.

Cons: In comparison to the pros, the cons are negligible. The software may give minor technical issues, which the tech team can resolve easily.

The list of top call center software vendors is incomplete without this solution provider. The Arizona-based VoIP solution provider offers one of the best call center solutions, which features are listed below:

  • Interactive voice response (IVR)
  • Call recording
  • Automatic call distribution
  • Call routing
  • Dashboards and reporting
  • Fully-integrated ticketing helpdesk
  • Auto-attendant
  • Call groups
  • Call recording
  • Call extension

Pros: Pretty much everything about Nextiva makes it one of the best outbound call center software.

Cons: Its premium plans are pricey for small enterprises.

Five9 is one of the leading providers of subscription-based call center software. The California-based software company is publicly traded in NASDAQ and it leverages AI for a personalized customer experience. Here are some of its best features.

  • CRM integration
  • Automatic call distribution
  • Predictive dialer
  • Intelligent routing
  • Interactive Voice Response
  • Inbound call distribution and outbound dialing
  • Provides omnichannel solution
  • Provides functionalities for call conferencing, voice mail, agent scripting, and toll-free numbers
  • Power dialer
  • Skill-based routing
  • Web call back
  • Speech recognition
  • Multi-channel
  • Video conferencing, voicemail

Pros: Features, ease of use, pricing plans, and customer support.

Cons: As per some reviews, a few customers faced problems with implementation and support.

Vonage is a New Jersey-based cloud communications solution provider, which operates as a subsidiary of Ericsson. The company made its way to our 10 top call center software due to its several sophisticated features, which include:

  • Auto-log calls
  • Dynamic call routing
  • Custom dashboard
  • Conversation Analyzer
  • AI Virtual Assistant and AI-based functionality
  • User-friendly UI
  • Integration with major CRM platforms like Salesforce and Microsoft Dynamics
  • It also offers cloud-hosted and on-premise deployment

Pros: Vonage’s basic plan starts at $19.99 per month, which is competitive and affordable for small businesses. The features and support are worth the investment.

Cons: The call center software reportedly creates minor integration issues.

Summing up

All 10 call center software that made the cut in the list are extremely special and have their own strengths and weaknesses. When it comes to price and accessibility, some are more affordable and competitive than others such as HoduCC.

If you’re looking for a call center software that not only comes with top-notch features but also attractive prices, then HoduCC is the right solution for your call center.

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