Ameyo Alternative: A Comparison of the Best Contact Center Software
If you type “best contact center software for small businesses” or “most affordable contact center software” or “top 10 contact center software” and type enter, you will get about a dozen of websites on the first page of the search engine results page.
Some websites will belong to software providers such as Ameyo and Zendesk and some sites will belong to online platforms such as SoftwareSuggest and G2. Among all those results, you need to look for the best ones, which can help you provide the best customer service to your customers.
One of the most reliable and reputable contact center software is Ameyo contact center software, which offers omnichannel contact center capabilities. This blog post discusses why HoduCC contact center software is a suitable alternative to Ameyo’s contact center software and how you can benefit by using HoduCC.
What do you get from HoduCC contact center software?
When looking for contact center software, it’s extremely important to look at the features it offers. You get the following features from HoduCC contact center software:
1. Auto-provisioning
With HoduCC contact center software’s auto-provisioning feature, users can activate their phone system, assign extensions, and configure their settings remotely with just a click of a button. By streamlining IT configurations via a user-friendly user interface, you can considerably minimize configuration errors, IP address assignment time, and costs associated with device operations, and enhance user onboarding.
In fact, one of the major USPs of HoduCC contact center software is that by using the auto-provisioning feature, you can onboard your first client in less than five minutes!
2. Single-tenant and multi-tenant options
HoduCC contact center software offers both single-tenant and multi-tenant options for different users’ needs.
For example, banks, insurers, and manufacturing companies can benefit from the single-tenant phone system; whereas the multi-tenant option is suitable for Internet Service Providers (ISPs), Managed Service Providers (MSPs), and Internet Telephony Service Providers (ITSPs).
3. Multi-lingual support
HoduCC contact center software provides multi-lingual support to enable customers to communicate in their preferred language.
This feature is extremely useful for contact centers and businesses that are serving their customers across a wide geographical area.
4. Advanced dialers
HoduCC contact center software provides a wide range of sophisticated dialers such as auto-dialers, predictive dialers, progressive dialers, and more.
Cutting-edge automatic dialers automate the entire dialing process and connect the agent with the caller only when the latter picks up the phone.
5. Inbuilt webphones
HoduCC contact center software leverages WebRTC to offer seamless audio and video communication.
It seamlessly integrates with the IP PBX system, which enables it to route calls efficiently and ensure smooth connectivity.
6. SMS broadcasting
By using HoduCC contact center software, you can broadcast bulk text messages to a large group of audience. This feature is extremely useful for banking and insurance companies, which enables them to send important updates, promotional offers, policy notifications, and payment reminders to their customers.
When businesses can reach a large customer base, they can remain connected with their clients.
7. Integrations
HoduCC contact center software seamlessly integrates with Customer Relationship Management (CRM) systems, SMS and instant messaging systems, and various other third-party applications.
This feature consolidates customer interactions and all relevant data into a single platform, thereby enabling a unified communication experience as well as resulting in improved efficiency and customer satisfaction.
8. Inbuilt ticketing systems
HoduCC contact center software comes with a centralized ticketing and tracking system.
Using it you can create, monitor, and record various types of tickets. It not only increases agents’ efficiency but also significantly reduces turnaround time.
9. Omnichannel communication
HoduCC contact center software enables you to manage customer interactions across all channels in a single place.
Be it web chats, text messages, instant messages, or social media conversations, you can receive and reply to customer communication across all platforms from a single place.
10. Live chat support
HoduCC contact center software offers live chat support, which is available 24/7.
It can enable you to offer efficient and instantaneous customer service and increase customer experience.
11. SIP trunking
HoduCC contact center software comes with Session Initiation Protocol (SIP) trunking. By using the feature, agents can transfer calls from one extension to the other, which eliminates the need for manual handling (or multiple transfers) of calls.
The feature also boosts the overall customer experience by minimizing disruptions during call transfers.
12. White labeling
HoduCC contact center software can be integrated as white-label contact center software.
This feature enables contact centers and businesses to showcase their brand name and logo on the login page and dialer’s welcome page. Users can also customize colors, fonts, and banners in different user interfaces.
13. Multi-level IVR
HoduCC contact center software comes equipped with cutting-edge multi-level Interactive Voice Response (IVR).
The IVR feature enables callers to select their preferred language and department they want to speak with but it also provides them with a wide range of self-service options.
14. Privacy and security
HoduCC contact center software focuses on customers’ privacy and security.
The software uses enhanced security features such as Secure Real-Time Transport Protocol (SRTP) and Transport Layer Security (TLS) protocol.
What benefits do you get from HoduCC contact center software?
HoduCC contact center software comes with a lot of benefits, some of which are listed below:
1. Increased agents’ productivity
HoduCC contact center software automates all manual and repetitive tasks, which in turn enhances agents’ productivity. Its automatic dialers automate the dialing process while its automatic call distribution feature ensures that all incoming calls are routed to the right agents who have the relevant skills, expertise, and experience to handle and resolve customers’ problems.
The omnichannel feature also enables agents to handle multiple customer interactions simultaneously, which boosts their efficiency and productivity considerably.
2. Huge cost savings
HoduCC contact center software is competitively priced. In fact, it’s one of the most affordable contact center solutions (compared to its A-one counterparts) available in the market. As HoduCC contact center software runs on a VoIP-based phone system, it also reduces local and international call costs by at least 50 percent.
After purchasing HoduCC contact center software, you will not need to bear any installation or maintenance costs.
3. Excellent user experience
HoduCC contact center software provides an excellent user experience (UX) due to its simplicity and ease of use. You just need to log in to the HoduCC web portal or download the HoduCC app on your phone and you are good to go.
HoduCC contact center software supports a wide range of devices such as desktops, laptops, smartphones, and tablets, which provides a seamless and steady user experience irrespective of the device.
4. Remote-friendly
HoduCC contact center software is extremely remote-friendly and can be used from anywhere, making it extremely useful in contact centers and organizations where remote working is the norm.
Using HoduCC contact center software, agents can direct all customer calls to their mobile devices and can work from anywhere without being tied to their desktops.
5. Tailored branding
HoduCC contact center software’s white label feature enables call centers and customer-facing businesses to display their own brand name, logo, icon, colors, and themes to their customers and clients.
Alternatives to Ameyo and their biggest pros
When it comes to selecting high-quality contact center software, there are many alternatives to Ameyo. Some of them are listed below.
- Nextiva: Suitable for enterprise-level companies.
- HoduCC contact center software: Feature-rich and value for money.
- Bitrix24: Easy to use and adaptable.
- Five9: Easy installation and
- Aircall: Flexible and economical.
- TalkDesk: Robust encryption and security.
Factors to consider while selecting the best contact center software for your business
When it comes to selecting the right contact center software for your business, you need to consider a lot of factors such as:
1. Free demo
Many things in life may not come with a free trial. But things such as contact center software certainly do. When investing in contact center software, always ask for a free demo.
A majority of reputable and trustworthy contact center software providers provide free demos.
The free trial enables customers to use the call center software and understand its features, functionalities, UX, user interface, and more.
You can evaluate the performance of the contact center software and determine its suitability for business operations. The free demo also enables providers to build credibility and trust.
Last but not least; a free trial enables call center owners to collect feedback from the customer service or sales team.
It will enable call center owners to get valuable information and insights into UX, features, and any major issues.
2. Features
When selecting contact center software, features are the most important factor for users. At HoduSoft, we conducted a poll in a call center and contact center community on LinkedIn and asked the members what’s the most important thing they look for while selecting call center software.
The options were price, features, ratings, and others (with a request to comment). Unsurprisingly, a majority of the votes were for features.
Before looking for contact center software you must decide what objectives you want to achieve from it. The objectives can range from lowering communication costs to enhancing agents’ productivity to providing superior customer service and experience.
Likewise, you need to decide if you want inbound contact center software or outbound contact center software. Depending on that, you must decide what features you want and look for those.
3. Value
While selecting contact center software, it can be tempting to look for the ones that have extremely attractive price tags. But getting the best price doesn’t guarantee that you’ll get the best value. In most cases, the opposite is found to be true.
Every good thing comes at a price. So how can you expect to own the best contact center software for the most affordable price? But you can get a hang of the value by asking for a free demo and experiencing how the contact center software works for your business.
The next thing on the list is the potential value the contact center software can provide to your business. The quality of service determines the value. You must never compromise on quality for the price.
4. Ratings and reviews
Ratings and reviews are similar to votes from users who’ve used the contact center software you are looking at. If it has good ratings and reviews then it means that it provided value to a majority of its users. However, there is a crucial thing you must keep in mind while looking for ratings and reviews.
Let’s take an example to illustrate the point. There are two contact center software providers, Brand A and Brand B. Brand A’s contact center software displays 4.5-star ratings and a total of 1400 people have rated the product. Brand B’s contact center software shows a perfect five-star rating but only seven people rated it. In such a scenario, it’s better to go with Brand A’s product.
5. Integrations
If your contact center uses Customer Relationship Management (CRM) system, ticketing system, SMS, and instant messaging system, then integrating all the systems with the contact center software is crucial.
When looking for reliable and sophisticated contact center software, make sure that it can integrate all your separate systems into a single platform that enables you to have a unified customer view, streamlined workflows, and superior collaboration between departments.
Everything considered,
When investing in contact center software you need to take a look at several renowned and trustworthy companies and compare their features, specifications, ratings and reviews, and other things (such as whether or not they provide free demos) to make an informed decision.
HoduCC contact center software’s advanced features, flexibility, and scalability offer it a distinct advantage from many of its peers in the market.
If you want to give HoduCC contact center software a try, contact our team today to get a free demo.
