By admin
Published on:
August 27, 2020
Updated on:
Call Center Software
How to run smooth business operations while promoting remote work?
Remote work is a necessity for almost all businesses across the globe. The Corona pandemic has changed the way of business operations. The demand for social distancing forced companies to practice working from home for safer and smoother business operations. In fact, it’s a good practice in the current scenario. Businesses can empower employees’ safety by allowing them to work remotely to run the business seamlessly. Today, most of the companies that can operate remotely are strictly following WFH practices. So, why not call centers or contact centers? HoduCC Call Center Software has introduced a variety of features and functionality that help agents work efficiently and productively. We understand that customer service is a business asset, and it needs to run even in complex situations. Thus, HoduSoft has integrated WFH features for the contact center and call center software.Still, wondering how Work from Home can run uninterrupted contact/call center business operations?Go through this article, and you will get your answer. Here we are focusing on the key functionalities of call center software that promote remote work for businesses. Managing remote work and improving productivity is undoubtedly a difficult task. However, with the help of the right technology, you can enhance work efficiencies while your agents are working from home. This is where call center software solutions come into the picture. In the present scenario, many companies are adopting remote work strategies and implementing VoIP Call center software for smooth operations.
Key WFH features offered by online call center software
Some of the key Work From Home features offered by HoduCC call center software include:
Remote Agent
This provides the freedom for your agents to work from anywhere. They can smartly handle their jobs even if they are away from the office. This system can be operated through computers, laptops, mobile phones; any browser, and any environment.
In-build WebRTC Phone
This offers simple operability to connect with customers via audio calls, video calls, instant messages, etc. Besides, it allows a simple process to share files too. The in-built WebRTC phone with call center automation software helps in improving agents’ productivity and efficiency.
Browser-Based Communication
Browser-based communication helps agents to work smoothly. With web-based call center software, the agents can have an office-like experience. They can easily interact and communicate with customers. Besides, it’s easier to share files and screens, and assist customers in many ways.
Predictive Dialer
A predictive dialer for call center is an automated dialer system that bulk-dial numbers from a list of contact numbers. It filters out busy signals, voicemails, disconnected calls, and no answers, and connects the agent only when someone answers the call. This way, it helps to save a lot of time by preventing manual dialing tasks. Moreover, predictive dialer call center software increases agent efficiency.
This feature is essential to solving customers’ queries immediately. When a customer rings the office phone number, the multi-level call center IVR system will redirect to a mobile number. Hence, the agent can assist the customers and answer their queries promptly.
Call Bridging
With this functionality, multiple participants can connect simultaneously on call. It allows you an opportunity to guide your customers in a better way with the help of senior staff. Plus, if you want to organize a virtual meeting, call bridging is the best way to do so.
Call Recording
You can easily record calls at any time as per the requirement. Whether you want to record calls for monitoring purposes or to assure high-quality services, the call recording feature is very helpful. The call recording feature of inbound call center software and outbound call center software gives better insight into agents’ workflows.
High Security
The call center software assures ultimate security measures. It means that no matter where the agents are working from, the system is highly secure against a data breach. All the above-mentioned functionalities allow call center agents to work like they are in the office. The system enables the agents to work efficiently with call bridging, browser-based communication, in-build WebRTC phone, and other functionalities. Besides, whether the internet connection is stable or not, HoduCC call center software can work flawlessly. Even in the case of no internet connection, you can assign an external number (landline/cellphone) for uninterrupted customer service. After all, customer satisfaction is one of the most important call center software KPIs and metrics. About 94% of customers say that positive service experiences make them more likely to purchase again. With the help of HoduCC, you can improve customer service and satisfaction rates.
Want to allow your agents to work remotely without compromising productivity?
Opt for HoduCC which is designed to empower business operations through Work From Home. Whether you are looking for single tenant call center software or multi-tenant call center software, HoduCC can be the best choice. Connect with our specialists, and they will guide you through how our software can enable your agents to work productively. With HoduCC, you can be assured of smooth business operations even when your agents are away from the office.Let’s HoduSoft help you grow your business with its highly effective and innovative products. For more details about HoduCC call center software or to get a free demo, Talk to Our Expert!
