Why You Should Switch Your Traditional Phone System to IP PBX Software
Businesses that are still using the good old PSTN for communications are probably stuck in a time warp. Public Switched Telephone Network (PSTN) is the traditional landline phone network that has been around for almost 150 years. Though it is a reliable telephony network, it has many drawbacks for today’s businesses. For instance, it is quite expensive, especially for long-distance and international calls. Besides, it lacks several modern value-added services and features. Additionally, the maintenance and upgrades are quite pricey. One more limitation of PSTN is that if you want to add more extensions, you’ll have to buy additional hardware. This again leads to additional expenses of buying and installing it on-site.
Since PSTN has so many limitations, most businesses throughout the world have moved on to VoIP PBX Software. It is not plain old PSTN PBX that businesses should use but IP PBX software. There may be some businesses that still wish to retain the PSTN lines for a variety of reasons. However, there are several compelling reasons to switch to enterprise IP PBX Software solutions for communications.
Reasons to consider the IP PBX System for your communications
Over the last few years, the IP PBX software, especially the multi-tenant IP PBX software has become very popular. A lot of businesses throughout the world are investing in this feature-rich business phone system. If you are still wondering why to invest in an IP PBX system, here are some of the key reasons:
#1. IP PBX supports PSTN too
There will not be a disruption in your communication setup. The existing PSTN PBX can simply be ported to the IP PBX. Yes, IP PBX software provides support for PSTN lines in addition to a variety of various brand IP handsets.
#2. Multi-channel unified communications
The biggest advantage of switching to IP PBX is that you have so many different channels unified into one stream. IP PBX gives you SMS, email, fax, and voice message all rolled into a nice bundle to improve communications. Besides, it lets users stay in touch with customers through the channel of their choice. IP PBX even supports mobile phones, allowing users to have anytime, anywhere communication. These days you can even have WebRTC powered multi tenant PBX software that allows audio-video chats and conferencing.
#3. VoIP communication costs less than PSTN
Since VoIP uses an internet connection to make calls, it is much more cost-effective than PSTN. With IP PBX software, users need not invest in pricy hardware or infrastructure installation. Moreover, there is no need to buy new desk phones or install wires here and there.
VoIP is cheaper than PSTN because it uses an internet connection to make calls. Since calls are placed over existing internet infrastructure, there’s no need for large amounts of pricey hardware or infrastructure installation. You don’t need to purchase new desk phones or run wires through your office building or property. According to a report, the global VoIP services market was valued at US$ 85.9 Bn in 2015. It is likely to grow at a CAGR of 9.5% from 2016 to 2024.
That should be sufficient to close the case. However, there is more in favor of the IP PBX software solution.
Also read: Top Five Advantages of IP PBX Software
A typical enterprise IP PBX software can handle anywhere from 1000 to 10000 concurrent calls with no corresponding drop in audio clarity. Moreover, it offers scalability. It means that you can scale it up or down as and when needed.
#5. Least cost routing
IP PBX calls cost less and costs go down still more with the LCR (least cost routing) feature. LCR is an excellent feature for businesses that handles a large volume of calls daily across geographic boundaries. It automatically detects the best route and service providers charging the lowest. This way, it helps to save thousands of dollars by selecting the most cost-effective route.
#6. Plenty of features
VoIP business phone system lets you configure phones and the way you set up and receive calls like find me/follow me. Then there is call forward, Call Park, call transfer, do-not-disturb, voicemail broadcast, SMS broadcast, and call recording feature. These features let you do much more in simplifying communications by always being available and delivering the required response to your customers. It even facilitates internal communication. For instance, the conferencing feature can be used with vendors and customers and between internal teams.
#7. No expensive hardware
If you opt for an IP PBX system that includes WebRTC then you may not even need dedicated IP Phones. Your Smartphone and/or desktop become your communication center with a low startup cost. This way, it can be an ideal solution for small businesses and startups.
#8. Link to CRM
Even better, you can input all your phone book entries to the CRM and link interactions with IP PBX software. This will help agents to get instant access to data. They can easily go through all the previous interactions and other details about the customers before making a call. As a result, they can provide better and instant customer service.
#9. No need to shift your office
If such a scenario were to present itself you would face the nightmarish task of shifting your office. Waiting for the phone company to shift its PSTN installation to the new location can be a very complex task. However, with Software IP PBX you face no such issues. Carry the system with you. Besides, if you are offering Hosted IP PBX software service, your customers can carry on using it without a hitch.
To sum up, all the above-mentioned reasons make the IP PBX system an excellent choice for today’s businesses. If you are looking for the best IP PBX software or multi-tenant IP PBX system for your business, you must consider HoduPBX IP PBX software. Designed for all types of businesses, HoduPBX ensures seamless connectivity on a unified platform. Besides, it can be installed on-premises or over cloud servers as per the user’s requirements. Clients/partners can host it on the cloud from their end to provide Hosted PBX solutions to their customers.