HoduSoft Honored with Omnichannel Contact Centre Excellence Award
In today’s technologically advanced world of customer service and contact center solutions, companies that emphasize innovation and excellence are gaining a lot of success.
Businesses that deliver excellent customer service can save and generate a lot of money. As per data, improving customer experience can help businesses increase sales revenue by 2-7% and profitability by 1-2%.
Therefore, to achieve success in today’s competitive business era, it is vital to provide consistent omnichannel experiences to the customers. Also, the companies that are delivering great omnichannel experiences to their customers deserve to be celebrated and recognized.
HoduSoft a leading provider of unified communication solutions, recently achieved this recognition by winning the prestigious Omnichannel Contact Centre Excellence Award at the 12th BPO Innovation Summit and Awards 2023.
About the BPO Innovation Summit and Awards
The BPO Innovation Summit and Awards is an excellent event that brings together industry leaders and innovators in the field of BPO and other customer service sectors. It provides a wonderful platform for the participants to exchange their knowledge, views, and ideas for accelerating the growth and success of the Business Process Outsourcing industry.
This event also celebrates and recognizes the outstanding achievements and contributions of companies that have made a noteworthy impact on the BPO and contact center industry.
The 12th Edition of this esteemed event provided attendees with great insights into the latest trends, technologies, and best practices in the field of BPO and customer service.
The experts shared innovative ideas and real-world examples for tackling all the key challenges that BPOs and other customer service companies usually face while offering their services.
HoduSoft: Emerged as an Industry Leader in Omnichannel Contact Center Software
In the 12th Edition BPO Innovation Summit and Awards 2023, HoduSoft has been awarded the “Omnichannel Contact Centre Excellence Award”. This award is given to recognize the exceptional contributions of the company to the industry and its commitment to delivering innovative, customer-centric solutions.
By offering products like HoduCC-Contact Center Software, HoduSoft has consistently pushed the boundaries of innovation.
HoduCC-omnichannel contact center software has garnered attention and praises for its outstanding features and capacity to transform customer service operations. Some of the widely popular features of this software include-
- Omnichannel Support
- Predictive Dialer
- Auto Dialer
- Skill-Based Routing
- Automatic Call Distribution
- WebRTC Phone
- Single Tenant & Multi-Tenant
- Multi Level IVR
- Real-Time Analytics & Reports
- Built-In CRM
- Inbuilt Ticketing System
- Answering Machine Detection (AMD)
- Remote Features like Remote Agent, Call Forwarding to Mobile, Call Recording, Call Bridging, etc.
- Add-on Modules like AI Chatbot, WhatsApp Bot, Voice Transcription (Recording & Voicemail), Quality Analysis, WhatsApp Broadcasting, SMS Broadcasting, and IVR & Agent Survey.
All the flagship offerings of the company are designed to meet the diverse needs of all types of businesses including small companies to large enterprises.
With the intent to empower businesses to enhance their customer interactions and streamline their communication processes, HoduSoft has made a profound impact on the BPO and customer service industry.
All in all,
HoduSoft’s recognition of the Omnichannel Contact Center Excellence Award at the 12th Annual BPO Innovation Summit and Awards is a well-earned acknowledgment of its contributions to the contact center industry.
With a firm commitment to excellence, HoduSoft will continue to serve the industry with its innovative products and solutions. For more details, related to the HoduSoft and its omnichannel contact center software, Request a Free Demo.
