By Bhagirath Sindhav Published on: May 29, 2024 Updated on: Achievement
hoducc’s auto dialer wins accolades across leading platforms

HoduCC’s Auto Dialer Wins Accolades across Leading Platforms

When a product or service earns multiple prestigious recognition in quick succession, speaks volumes about its quality, effectiveness, and the value it provides. 

In the ever-evolving landscape of communication solutions, HoduSoft continues to stand tall as a beacon of excellence. Its HoduCC call and contact center software has earned recognition for its auto dialer feature across three prestigious platforms.

GetApp’s Category Leaders in Auto Dialer

GetApp is a free online company that was founded by Christophe Primault, Jaap Gorjup, and Manuel Jaffrin in 2010. The company helps businesses choose the right software and its Category Leaders represent the cream of the crop in various software categories, including contact center software solutions.

The Barcelona-headquartered company named HoduCC as a Category Leader in Auto Dialer after assessing the software based on five key criteria—functionality, ease of use, value for money, likelihood to recommend, and customer support. With a score of 81, HoduCC stood at 14th position in the leaderboard.

Software Advice’s FrontRunner for Auto Dialer

Software Advice, which was founded by Don Fornes and Austin Merritt in 2005 in San Francisco, is now acquired by Gartner. It offers advisory services, research, and user reviews over 300 market categories, which include medical, CRM, HR, construction, business intelligence, and marketing automation, and, of course, call and contact center software solutions.

Software Advice named HoduCC a FrontRunner for Auto Dialer after evaluating the software’s usability (weighted average of functionality and ease-of-use) and customer satisfaction (weighted average of value for money, likelihood to recommend, and customer support).

Capterra’s 2024 Shortlist for Auto Dialer

Capterra is an Arlington, Virginia-headquartered company that was founded by Michael Ortner and Rakesh Chilakapati in 1999. The company, which is now acquired by Gartner, helps organizations to find the right software and services with user reviews and research.

The company included HoduCC in its coveted 2024 Shortlist for Auto Dialer. Like Software Advice, the company also evaluates software on the basis of usability and customer satisfaction.

What Makes HoduCC’s Auto Dialer Special?

HoduCC’s auto dialer feature is designed to meet the unique needs of call and contact centers. By automating the dialing process, HoduCC not only optimizes agent performance but also enables businesses to enhance efficiency and achieve their strategic objectives. Here are some of the key functionalities of its auto dialer:

  1. Call Recording: HoduCC’s Auto Dialer feature includes robust call recording capabilities. Call recordings are securely stored and easily accessible for playback and review by authorized users.
  2. Call Monitoring: Using call monitoring functionality, supervisors can actively monitor live calls in real-time to assess agent performance, ensure adherence to scripts and policies, and provide immediate feedback and coaching.
  3. Call Scheduling: Equipped with advanced call scheduling capabilities, HoduCC call and contact center software’s auto dialer enable users to plan and automate outbound calls at specific times and dates.
  4. Dynamic Caller ID: This feature enables businesses to dynamically set their caller IDs  based on the contacts location. By dynamically displaying unique caller identification information based on predefined criteria, businesses can personalize their outgoing calls.
  5. Answering Machine Detection: Sophisticated answering machine detection algorithms can easily and accurately identify and differentiate between live answers and voicemail systems. If the system detects answering machines, it will dial the next number on the list.
  6. Progressive Dialer: Automatically dials phone numbers from a predefined list and connects agents to live prospects as soon as a call is answered. Eliminates manual dialing tasks and minimizes agent downtime.
  7. Robo Dialer: This feature leverages automated voice messaging technology to deliver pre-recorded messages to a targeted list of contacts.
  8. Interactive Voice Response (IVR): This enables customers to choose appropriate options and interact with the right call center agents in the right departments with suitable skill sets.
  9. CRM Integration: This allows for seamless synchronization of contact information between the CRM and the auto dialer. HoduCC call and contact center software seamlessly integrates with popular CRM systems such as Salesforce, Zendesk and Zoho CRM.
  10. Live Analytics and Dashboard: Users can monitor key metrics, track KPIs, and make informed decisions on-the-fly to optimize operations, improve customer service, and achieve strategic objectives.

All in All,

HoduCC’s journey to acclaim across GetApp, Software Advice, and Capterra serves as a testament to HoduSoft’s commitment to excellence and innovation. As HoduSoft continues to innovate and evolve, it remains poised to lead the way in revolutionizing the communication landscape, one accolade at a time.

With cutting-edge features and a customer-centric approach, HoduCC continues to redefine the standards of contact center solutions, empowering businesses to achieve unparalleled success in their communication endeavors. Contact us today for more information about HoduCC and HoduSoft’s suite of communication solutions or to get a free demo.

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