Smart Use of Auto Dialer Software For Improved Productivity
The days of the dumb auto dialer are over for long. These days, if you operate call centers or have an in-house contact software solution you are likely to use auto dialer software built into the call center software. Today you have artificial intelligence endowed call center solutions with smart configurable auto dialer software. Make smart use of the intelligent auto dialer and your productivity increases.
Configuring the smart features of auto dialer call
The usual way is to feed a list of numbers for the auto-dialer to dial but intelligent systems can help you do more to enhance productivity. This is what you can do:
Select a list of numbers to be called and then categorize them into groups. The AI part of the dialer selects priority or you can assign priority to improve chances of conversion.
Go a bit further and configure the system to set rules for events that trigger dialing. Intelligent dialers learn from patterns as to when a conversation is likely to end and automatically dial the next number. The agent can attend without a waste of time.
Once you select groups based on a set of parameters it is easy to set the time for calls depending on the region and convenience of prospective targets to call.
Define customer state, which is another way of saying just how important they are. Important ones receive priority attention thereby increasing the chances of a sale.
Set the call around time so that when a number is found to be busy it is redialed only after a specified time period.
Set up the system in a way that the dialer does not connect when an agent is still on a call. That way you avoid issues of silent calls.
Even AI-powered auto dialer software needs guidance in order to give you the best service. You input commands and these decisions flow from analytics of past patterns. AI-based analytics helps you identify customers and their behaviors as well as preferences. You avoid making nuisance calls that not only waste time but have the potential of customer churn. Analytics does not stop at analyzing customers. Agents also matter and the system dissects their performance, skill sets, competence in handling various issues and then recommends a match for agents with customer lists. You increase the chances of resolution and closing. There is another side and that is the cost of calls which is where your intelligent auto dialer software can work wonders by maximizing customer connects.
The dumb auto dialer gave way to auto dialer software. Here again, you have the option of choosing routine software or one that has intelligence bred into its genes. Hodusoft’s auto dialer software has smarts and does it’s bit to optimize productivity, reduce stress on agents and maximize revenues.