Now Access WhatsApp Along With Contact Center Software
The best contact center software is the one that supports seamless integration of various communication channels and other necessary tools. When we talk about the integration of communication channels, the most popular integration is undoubtedly the WhatsApp integration. In today’s time, WhatsApp is one of the most popular messaging apps throughout the world. WhatsApp business integration with omnichannel contact center software enables businesses to manage all their communication with customers more easily. Besides, customers find WhatsApp-an easy, reliable, and familiar platform to connect with brands of their choice.
HoduCC – Contact Center Software is now offering a WhatsApp feature to boost your business communication. HoduCC is a FreeSWITCH based contact center software that is suitable for all types and sizes of businesses. With the omnichannel inclinations, HoduCC multi-channel contact center software offers advanced social media capabilities to help businesses provide exceptional customer services. Additionally, the software is integrated with social media built-in features to reach out to more audiences, engage more customers, and monitor customer response.
WhatsApp integration benefits businesses
A lot of people already know, use, and trust the WhatsApp application. As a result, this popular messaging application has become a valuable channel for businesses. All types of businesses can use this application to interact with customers through a familiar platform. Currently, there are over 50 million WhatsApp Business users.
WhatsApp integration can be beneficial for all businesses when it comes to improving customer communication. At the present time, it is one of the most widespread applications, which benefits business communication in many ways.
- It provides a closed and personal environment for businesses to create a personalized connection with their customers.
- With this integration, businesses can allow their customers to easily find and interact with them via a secure platform.
- WhatsApp integration provides an efficient way for businesses to engage customers globally.
- Since WhatsApp chat is a two-way interaction, businesses can have direct and real conversations with their customers.
- WhatsApp pays great attention to protecting subscriber privacy and follows end-to-end encryption. This enables businesses to connect with customers privately and securely.
HoduCC WhatsApp integration
HoduCC is one of the most popular products of HoduSoft. We have integrated WhatsApp with our HoduCC enterprise contact center software to enhance business communication. The integration and configurations allow users to enjoy the benefits of sending a WhatsApp message from the call center software itself.
With our contact center integration, this messaging can be handled in a reliable & streamlined way. Moreover, the end users can also get advantages through the integration, such as:
- Announcements of discounts
- Shipment tracking
- Ticket status
- Other updates
Features of HoduCC integration with WhatsApp
Some of the key features of HoduCC integration with WhatsApp include:
- Caller ID
- WhatsApp message templates
- Send messages automatically/manually, etc.
- Seamless integrations
- Two-way communication
- Alerts and notifications
- Rich media support
- WhatsApp Based Ticketing
So, whether clients want to improve customer service, increase sales, or collect payments, HoduCC’s integration with WhatsApp will help. Most importantly, it allows business owners to engage with their customers 0n their terms regardless of the business area.
Certainly, WhatsApp offers one of the most instant ways for businesses to communicate with 1.5 billion global users. All types of businesses including retailers, banks, travel companies, and others are making a WhatsApp business presence. Basically, the reason is simply to connect with customers worldwide easily and securely. According to a study, about 53% of users are more likely to purchase from companies that they can message directly.
The messaging platform (WhatsApp) enables a personal, direct, and prompt way for businesses to keep in touch with their customers. By and large, it would be correct to say that WhatsApp messaging has emerged as an essential two-way communication channel for businesses and the customers they serve.
Get HoduCC for your contact center to empower your business growth. We offer the best contact center software that is efficient to make 1000+ concurrent calls. Moreover, it is a secure platform that protects all your business data. So, get in touch with us to get more details on how our innovative contact center software solutions can help you manage call center operations efficiently.