Now Access WhatsApp Along With Contact Center Software

HoduCC – Contact Center Software is now offering WhatsApp feature to boost your business communication. HoduCC is a FreeSWITCH based contact center software that is suitable for all businesses. With the omnichannel inclinations, HoduCC offers advanced social media capabilities to boost customer services. The software is integrated with social media built-in feature to reach out to more audience, engage more customers, and monitor customer response. 

WhatsApp integration will be beneficial for all businesses to improve customer communication, as it is one of the most widespread applications, which benefits in many ways for business communication. We have integrated the app in with our contact center software to improve business communication. The integration and configurations are done successfully so that the customers can enjoy the benefits of sending a WhatsApp message from the call center software itself. 

The key features of HoduCC integration with WhatsApp are Caller ID, WhatsApp Message Templates, Send Message Automatically/manually, and many more. Whether clients want to improve customer service, increase sales, or collect payments, HoduCC’s integration with WhatsApp will help. It allows business owners to engage with their customers in their terms regardless of the business area.

WhatsApp offers one of the most instant ways for businesses to communicate with 1.5 billion global users. According to a research study, 53% of users are more likely to purchase from companies that they can message directly. The messaging platform (WhatsApp) enables a personal, direct, and prompt way of businesses to keep in touch with their customers. With our contact center integration, this messaging can be handled in a reliable & streamlined way. The end users can also get advantages through the integration, including announcements of discounts, shipment tracking, ticket status, and many other updates.

Get HoduCC for your contact center and empower business growth. We offer the best contact center solutions that are efficient to make 1000+ concurrent calls and secure to protect all your business data. Get in touch with us to get more details on how our innovative contact center solutions can help you manage call center operations efficiently.

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