HoduCC – Omnichannel Contact Center Software with WhatsApp for Business
With billions of users, WhatsApp is a widely used mobile application even for business communication. It offers sleek communication with instant coordination among users. Hence, WhatsApp for business has become a preferred choice these days. With this emerging trend, HoduCC-Omnichannel Contact Center Software has integrated the communication application (WhatsApp) for better engagement with customers and to expand business growth. This integration offers many distinct advantages and features to improve the customer experience for the contact/call centers. HoduCC is an Omnichannel contact center software that improves productivity by facilitating business communications. It allows customer support teams to provide individual, productive phone support within an omnichannel customer journey. Also, HoduCC conveniently accommodates the expanding requirements of sales and support teams and their end-users. As a result, it increases client satisfaction, productivity, and cost-effectiveness. If you want to improve the efficiency of the agents, increase productivity, or embrace technology like WhatsApp with contact center software, HoduCC is a perfect choice. HoduCC has integrated significant features of WhatsApp with the contact center software for smooth and swift communication between agents and clients. An agent will be able to access WhatsApp within the contact center window. The utmost aim of this integration is to expand customer reach while making communication easy. Whether you want to advance customer services or boost sales, HoduCC with WhatsApp for businesses can work for you. The contact center software incorporates features such as Advanced dialer management, Multi-user login, Campaign management, real-time queuing, and many more.Read Also: How Facebook integration with Contact Center software enhance productivity
Nonetheless, WhatsApp for business with HoduCC also offers distinct features for improved business performance. The key features of WhatsApp For Business with HoduCC include;- Seamless Integrations – for uninterrupted process
- Alerts & Notifications – always stay connected with the end-users
- Two-Way Communication – communicate effectively and efficiently
- Rich Media Support – send and receive media for improved communication
- WhatsApp Based Ticketing – systematically solve customer queries
- Reduce Customer Service Cost
- Improve Customer Experience
- Increase Customer Loyalty
- Communicate securely with customers
- Reliably message to customers across the globe, and many more.
