HoduCC Contact Center Software Wins 2023 UC Product of the Year Award
Sometimes, an award is more than just a recognition or honor. Aside from being a testament to high-quality products, dedication towards clients, and innovative approach, it also provides an opportunity to make a difference.
To quote famous French footballer N’Golo Kanté “It’s good to win awards. But the most important thing is to win it together.”
HoduSoft’s HoduCC contact center software winning the TMC’s 2023 Unified Communications Product of the Year Award shows the power of teamwork. After all, it takes a high-performing team to design and deploy such high-quality solutions.
So far, the rapidly growing Unified Communication solution provider has won eleven highly prestigious awards. At this rate, it looks like the company is going to need a bigger award display cabinet to accommodate all the awards it’s going to win in the future.
As noted author and entrepreneur Wayne Chirisa said “An award isn’t the end goal but rather a symbolic confirmation of potential future success.”
What’s TMC’s 2023 UC Product of the Year Award?
TMC (Technology Marketing Corporation) is a Shelton-based global business-to-business and integrated marketing media company. The company publishes one of the leading publications for communications technology professionals—TMC’s INTERNET TELEPHONY magazine, which covers the latest news, trends, and innovations in the telecom sector.
The UC Product of the Year Award is a highly prestigious honor, which recognizes the most innovative Unified Communications (UC) technologies, products, and services that have made a significant impact on the industry.
The award is conferred to the products and solutions available over the past twelve months as judged by the editors of TMC’s INTERNET TELEPHONY magazine. For the 2023 UC Product of the Year category, the jury looked for the UC product that showcased exceptional functionality along with innovation. Apart from HoduSoft’s HoduCC contact center software, it awarded forty other UC products and solutions.
Significance of HoduCC winning the 2023 UC Product of the Year Award
The winning of the 2023 UC Product of the Year Award is a reflection of HoduCC contact center software’s recent innovation in software solutions.
What’s special about HoduCC contact center software?
Since its launch, HoduCC contact center software has not only enabled many companies around the world to provide excellent customer service but also enhanced the efficiency and productivity of sales, marketing, and customer support team cost-effectively.
The contact center software’s sophisticated features deliver proactive communication support to meet changing customer expectations. Some of the advanced features are:
- Auto Dialer: This feature automates the dialing process, saves agents’ time, and enhances their productivity. The software also features a predictive dialer that uses advanced algorithms for enhanced productivity.
- Automatic Call Distribution: This feature sorts and manages heavy call volumes automatically and distributes calls evenly among contact center agents.
- Call Bridging: Also known as conferencing, this feature enables multiple people to join a single call and communicate with each other.
- Call Forwarding to Mobile: This feature enables agents to forward all incoming calls to their smartphones or mobile devices when they are away from their desks.
- Call Recording: This feature records both incoming and outgoing calls and helps in gaining valuable insights into customer behavior and preferences as well as monitoring customer service quality and training new employees.
- CRM Integration: This feature allows the software to easily integrate with an existing CRM (Customer Relationship Management) system and enables agents to access detailed customer information.
- Multi-level IVR: This feature provides a wide array of customization and self-service options to customers. It also helps them to connect with the right agents in the right departments who can resolve their issues most efficiently.
- Multi-tenant: This feature enables businesses to manage multiple customer service teams on a single platform, which allows businesses to effectively manage their resources and customer interactions.
- Omnichannel Support: This feature allows businesses to connect with customers via multiple channels such as voice calls, video chat, email, SMS, web chat, and social media.
- Real-time Analytics and Reporting: This feature provides businesses with real-time visibility into their agents’ performance and productivity. It also provides real-time insights into live interactions, customer behavior, trends, and activities.
- WebRTC Phone: This feature allows users to connect with callers directly from their browsers without needing to use a dedicated business phone device or download any additional applications.
HoduCC contact center software also provides various add-ons such as:
- IVR and Agent Survey: This feature enables customers to rate their experience with a particular agent.
- Quality Analysis: This feature enables contact centers to rank their agents based on their skills, language proficiency, voice tone, and issue resolution speed.
- SMS and WhatsApp Broadcasting: This feature allows agents to create SMS and WhatsApp campaigns and broadcast messages in bulk.
HoduCC contact center software has proven to be an invaluable asset for businesses of all sizes and types. The 2023 UC Product of the Year Award is a testament to the team’s commitment to providing their clients with user-friendly, reliable, cost-effective, and innovative solutions. The award is only going to boost their focus on quality and excellence and drive them to build more such innovative solutions.