Should ITSPs invest in Multi-Tenant IP PBX?
The changing landscape of business communications accelerated technological innovations in the telecom space. The last two decades witnessed a rather fast adoption of internet phones (IP phones) and a switch to a multi-tenant IP PBX across industries. VoIP (Voice over IP) which uses IP to connect Private Branch Exchanges (PBXs), is a terminology now being used interchangeably with IP telephony. The hosted IP PBX software market is expected to grow at a rate of 20% by 2027. This is driven by a surge in the usage of sophisticated communication services across industries to reduce telecom equipment expenses. In this article, we will discuss the many benefits ITSPs stand to gain by switching to a multi-tenant IP PBX system. But first, let us understand a few basic terminologies around the subject.-
VoIP (Voice over IP)
-
ITSP (Internet Telephony Service Provider)
-
PBX (Private Branch Exchange)
-
IP PBX
-
Multi-Tenant IP PBX
Why should ITSP’s invest in multi-tenant IP-PBX?
Many large-scale enterprises prefer having an on-premise IP PBX system. Managing an in-house business PBX system brings its own set of challenges for an ITSP company. Imagine catering to the needs of a huge number of customers, resellers, and businesses of an enterprise operating across different locations with an on-premise system, quite a nightmare. Investing in a multi-tenant IP PBX solution enables ITSPs to provide hosted PBX services to a large number of customers while keeping the whole communication flow smoother and faster. It enables an ITSP to have full control and serve businesses irrespective of their size and location. A multi-tenant IP PBX system enables an ITSP to manage multiple customers or tenants with a single, well-managed communication solution from a central office or location. It allows them to provide a value add to their customers by delivering a unified communication experience translating to reduced operating costs for a business.How does multi-tenant IP PBX work?
An on-premise IP PBX system requires frequent upgrades to keep pace with the changing communication needs of a business. On-premise maintenance translates to having an in-house IT team, infrastructure costs, communication systems downtime (for upgrades), which can mean loss of business making it an expensive proposition. Besides, industries like the finance sector, hospitals, etc. cannot afford such outages. With a hosted multi-tenant IP PBX model, businesses eliminate the need for maintaining an in-house system, hardware and infrastructure cost, in-house IT team to operate and manage the system, etc. The IP PBX service provider will be the one responsible for making upgrades while helping businesses efficiently handle the communication process regardless of whether customers are using IP Phones, PSTN, or softphones.Features ITSPs should look for when choosing multi-tenant IP PBX
-
Least Cost Routing (LCR)
-
Busy Lamp Field (BLF) and Presence
-
Integrated Payment Gateway facility
-
Auto Provisioning
-
Reseller Module
-
WebRTC technology