How Multi Tenant PBX Software Empowers Telecom Businesses?

The dynamics of the telecom industry have dramatically evolved in the last few years. More than 36% of businesses have adopted VoIP technology for improving the quality of customer service. When you have distributed teams, multi-tenant PBX systems become the lifeline of your business communications.

Multi-tenant PBX software has come up as a reliable business communication tool for companies that have multiple branches spread over different geographical locations. It helps in leveling up business operations to boost revenue. It serves as a powerful resource for businesses to thrive with cost-efficient communication solutions. In this blog, we will discuss 7 ways how multi-tenant software adds value to your business.

Features of multi-tenant IP PBX software

Before delving into how multi-tenant PBX software can supercharge your telecom business, let’s check out the advanced features it offers:

• Multi-tenant billing: Separate yet integrated billing for different tenants.
• Call routing: Drives efficiency and reduces call queue through rule-based routing. 
• Call queue management: Automatic call distribution and identification of high-priority calls ensure greater customer satisfaction.
• Multi-level IVR system: Keeps the customer engaged while waiting and routes the call to the right department after identifying the issue, leading to faster resolution.
• Caller ID: Facilitates call screening by identifying the callers.
• Call transfer: Helps in the quick redirection of the call when it goes to the wrong department.
• WebRTC: Bridges communication gaps in the team by facilitating real-time interaction.
• Voicemail: Enables agents to get back to callers who were unattended by providing a well-prepared response to their recorded audio message.
• Conference call: Facilitates team collaboration when required.
• Call analytics and reporting: Empowers data-driven decision-making through analysis of KPIs.
• Call monitoring: Enables real-time call monitoring to enable managers to intervene when things get out of hand.
• SIP trunking: Provides the flexibility of attending multiple calls simultaneously.

Multi-tenant IP PBX software comes with a plethora of features depending on the offerings of the service provider. Some service providers also offer some add-on features based on client requirements.

7 Ways how multi-tenant software can become a game changer for your business

A multi-tenant PBX software can transform the communication quality of your business. Be it customer support or internal meetings, an IPPBX System breaks down the barriers of communication to ensure seamless collaboration.

• Enhanced functionalities:

Multi-tenant IP PBX systems come with advanced features that enhance the functionalities of your call and contact center. With SIP trunking, IP PBX software can also execute outbound calling along with internal communication. While features like call routing, DID support, and call parking boost the performance of agents, call back option, and call queue management enhances the customer service experience.

• Cost saving:

Unlike traditional Private Branch Exchange systems, multi-tenant IP PBX systems do not require expensive hardware and wiring. Therefore, the initial set-up is affordable. Moreover, the call expenses are also reduced compared to regular phone bills. An IP PBX system is the most cost-efficient alternative to obsolete conventional PBX systems.

• Integrates multiple communication channels:

Today, official or business communication is not just restricted to voice calls. There are numerous communication channels such as WhatsApp, email, voice mail, etc. Businesses are focusing on omnichannel communication and multi-tenant PBX software serves this purpose. It unifies all the communication channels to simplify multichannel communication.

• Improves management

Multi-tenant PBX software gives great control over who can access, manage or modify different segments of the business operations. It enables the admin to manage rights and permission by assigning user roles. It offers multiple levels of administration to drive efficiency in a cohesive system.

• Ease of scalability

You do not need to wait for setting up new users in a multi-tenant PBX system. It gives you the flexibility of removing or adding users in a few clicks or just by notifying the service provider. With multi-tenant PBX software, it becomes easier to scale up during seasonal spikes. You can even scale down if required.

Read Also: IP PBX System: Robust and Reliable Business Telecommunication Solution

• Simplifies billing and payment

Billing and payment of multiple tenants can become a lengthy and time-consuming process with normal IP PBX software. However, multi-tenant PBX software enables a business to segregate and define rates of different tenants easily.  Therefore, it eliminates waste of resources, delays, and inaccuracies in billing and payment of tenants.

• Drives business efficiency

Quick installation, lower bills, enhanced potencies, and improved communication are some of the major benefits of multi-tenant PBX software that drive efficiency. Moreover, it saves resources and efforts on tenant service, billing, and payment, so your employees can focus on their core business tasks. It also eliminates the need for an in-house IT team as the service provider usually looks into any technical issues that may arise. In a nutshell, multi-tenant PBX software contributes to the enhanced operational efficiency of your business.

Organizational benefits of adopting a multi-tenant PBX software

• Streamlines business operations
• Customization enables tailoring the solution as per business needs
• Enhances call quality cutting down the guesswork
• Provides flexibility and mobility for employees to work from anywhere
• Analytics empowers strategic decision-making
• Boosts productivity
• Improves ROI
• Ensures enhanced privacy and security
• Fosters customer satisfaction

Leverage multi-tenant IP PBX software to gain a competitive edge

To enjoy the above-mentioned advantages of a multi-tenant IP PBX solution, it’s important to select the best multi-tenant IP PBX solutions provider. PBX systems benefit businesses in numerous ways, from improved operational efficiency to streamlined communication. You can communicate with customers effectively and efficiently because of its advanced calling and communication features. Therefore, whether you run a large enterprise or a small business, HoduPBX serves as an ideal multi-tenant IP PBX solution for catering to your communication needs. HoduPBX facilitates seamless connectivity through a unified platform for maximum business efficiency. Learn more about HoduPBX from its website.