HoduSoft Strikes a Conversation around Unified Communication at the CCW Las Vegas
79% of business leaders have recognized customer experience as the top growth driver in any business. Today, Unified Communication is the new dimension of business communication that significantly contributes to customer experience. The Customer Contact Week event brought together all the players in the ICT sphere to highlight the industry trends in communication technology. HoduSoft, one of the prominent names as UC product manufacturer, participated in the event guiding the audience on their diverse product suite on Unified Communications.
“The emergence of Unified Communication solutions has led business leaders to rethink their communication system. Contact centers offering Unified Communication features are in high demand in the market for the same reason. We were thrilled to get the opportunity to sponsor and showcase our products at the most-awaited customer contact event, CCW 2022. The CCW was the perfect platform to showcase our product suite to businesses that can benefit from Unified Communication products. We also received feedback and praises from our clients and are happy to be a part of so many business successes,” said Gaurang Upadhyay, Assistant Vice President – Sales at HoduSoft.
Customer Contact Week is the World’s largest customer contact event series organized by the Customer Management Practice, an integral part of IQPC. This event focuses on highlighting the market research, industry trends, and drivers enhancing customer interaction for businesses. HoduSoft had actively participated as an exhibitor. The need for UC products especially integrated to contact centers has never been so essential as in this age. As contact centers are the front face of customer service, integrating UC into it is the only way of improving the customer experience.
Unified Communication and Contact Centers
Integration of Unified Communication platforms into contact centers can help agents communicate more effectively and efficiently. Unified Communication platforms allow users to communicate more effectively and efficiently by providing real-time access to relevant information across multiple devices. This can lead to improved customer satisfaction, fewer customer complaints, and a reduction in agent stress levels.
Integrated Unified Communication platforms can help increase the efficiency and accuracy of agent interactions with customers by making it easier for agents to quickly find the relevant information they need when interacting with customers. For example, a unified communications platform may be able to automatically pull up information about a customer’s history that an agent needs in order to resolve a problem or issue with the customer’s account.
Moreover, it enables businesses to deliver a seamless omnichannel communication experience. Customers do not need to repeat their problems when they switch channels of communication. 73% of customers contact the business through multiple communication channels. Therefore, integrating Unified Communication in the contact center is essential to maintaining customer satisfaction rates.
HoduSoft redefining Unified Communication
HoduSoft has built a wide range of UC products. HoduCC is the contact center software that comes with the perks of unified communication. This feature-rich software enables businesses to execute their contact center operations effortlessly.
HoduCC offers omnichannel communication to deliver a personalized customer service experience. Through intelligent automation, it boosts agent efficiency while reducing their workload. With features like autodialer, automatic call distribution, and integrated CRM, HoduCC enables agents to handle high-volume calls more efficiently and effectively.
Other products of the HoduSoft Product suite are HoduBlast, HoduPBX, and HoduConf. These software solutions also contribute to implementing unified communication for businesses.
HoduSoft has been providing Unified Communication Products to multiple global clients through its robust product suite. The pursuit for excellence has driven HoduSoft to develop Unified Communication products that meet the futuristic needs of businesses of all sizes.
The Customer Contact Week (CCW) event enabled HoduSoft leadership to collect feedback from its clients and business partners. Thriving to deliver the best-in-class products, these interaction has encouraged HoduSoft to develop and improve their UC products to drive value for other businesses.