5 Reasons How IP PBX Software Transforms Your Business
Telecom operators throughout the world are shifting their TDM (Time Division Multiplexing) networks to IP-based (Internet Protocol) networks. The high maintenance costs and lack of advanced features are the key reasons why telecom companies are moving on to IP PBX System services. Switching to VoIP and modern IP PBX software offers far more benefits than just telephony and cost savings for end-users.
TDM was initially developed in the late 19th century to be used in telegraphy systems. Later in the second half of the 20th century, TDM found its most common application in digital telephony. It was used to route multiple transmissions over a single transmission line at one go. Gradually with the growing popularity of Internet Protocol (IP) based services, many telecom companies started moving away from TDM services. By switching to VOIP IP PBX Software, businesses can get access to advanced features and functionalities. In fact, according to a report, VoIP services will grow to a value of $102.5 billion by 2026. From a value of approx. $85.2 billion in 2021, which shows a CAGR of around 3.8%.
What are PBX systems?
Most of us are well aware of PBX systems. Also, known as Private branch exchange systems, these are simply enterprise-grade, private telephone networks. If we talk about different types of PBXs, the most popular ones are:
- Digital, and
- Cloud hosted PBX
Among all these three types, cloud-hosted PBX software is gaining a lot of popularity in today’s time. The main reason for its growing popularity is the unlimited flexibility that it provides.
Today, businesses can choose a phone system based on their key requirements. The best PBX software comes with features that enhance utility. Large enterprises and carriers using multi-tenant IP PBX systems can reap more benefits from it. Carriers can offer value-added services to enhance revenues and retain as well as grow the customer base when they choose the right multi-tenant VoIP PBX software for their operations.
If you are planning to buy multi-tenant PBX software, you must read this: 6 Features to Look in Multi-Tenant IP PBX Software Before You Buy
Major challenges faced by today’s businesses
In the absence of IP PBX for enterprises, most businesses are facing the issues like:
#1. Poor customer service
Many businesses cannot afford or invest in a 24 x 7 functional customer service center. For many others, it may not be possible to invest in human resources and operation costs to hire around a clock customer assistance unit. Besides, organizations that face heavy call flow, might lose their potential customers due to unanswered and unattended calls.
#2. Difficulty in maintaining multiple branches or offices located at different locations
Another key challenge faced by most organizations is managing multiple branches or offices. Improper management of multiple systems may cost very high to most enterprises. Moreover, without a proper tool, it becomes difficult to manage the entire telephony infrastructure, adding users, phones, assigning features, etc.
#3. Increased communication costs
Making calls to multiple branches, departments, vendors, customers, and other organizational units (internal and external) can be a costly affair. This is due to the reason that calls made over landlines, mobile or international numbers are expensive and lead to huge telephony bills.
The only solution to deal effectively with all these challenges is to invest in good modern PBX systems for enterprises. An IP PBX system can help to streamline the communication process without having to invest hugely in operational costs. Besides, it can help in augmenting the overall professional image of an organization.
How does the IP PBX software lead to business transformation?
Now let’s see how an IP PBX system for enterprise can help in a complete business transformation.
#1. Easy connectivity
Enterprises these days have a mobile workforce and branches in various locations. After the pandemic, this has just soared manifold. The PBX software allows for easy connectivity for all employees, including audio and video conferencing using different devices like desktops and mobile devices.
It provides agility and mobility to an enterprise. With the PBX system, shifting to another location or working from home becomes much easier. It does not involve extensive reinstallation of hardware. The best PBX software also has inbuilt remote work tools, which act as an incentive.
#2. Lower costs
Communication across boundaries becomes easy since international calls cost far lower than standard telephony does. Operational expenses reduce drastically and add up to huge savings. It provides tools that help companies in lowering their operational costs without impacting the quality of operations.
The modern IP PBX platforms offer a set of call routing techniques like LCR (Least Call Routing) and weight-based for employing the most efficient methodology that works best.
The IP PBX is more than just normal telephony. The modern PBX system includes dozens of features like a phonebook, call recording, auto attended, caller ID, and intercom dialing. It also provides call forwarding rules, barge in and whispers, busy lamp field, extension pickup, voice mail, fax, and even IVR.
If you have multi-tenant IP PBX software, you can offer these services to your customers and simultaneously increase your market offerings.
#4. Lower investment
Capital expenditure is much lower when one chooses hosted PBX software. Simply sign up and get the VoIP PBX software up and running in a couple of hours. It has a full-fledged telecom solution in place.
With the pay-as-you-go model, you can be assured of no financial burden. Moreover, it ensures agility. It means that, in the long run, you can scale up your IP PBX system or pare it down as per your business requirements.
#5. CRM integration
With the back-end CRM (Customer Relationship Management) software integration, your customer support can improve dramatically. It is easy to set up lists of customers to call, accesses their records, and interact better when you have the best IP PBX software by your side.
The customer support team can easily extract customer data before they begin chatting with them. This way they can provide quick and satisfactory service to the customers. This ultimately increases the customer satisfaction rate.
What is in it for the telecom operators and VoIP service providers?
ITSPs (Internet Telephony Service Providers) and telecom operators can transform their business and greatly increase revenue streams with the right multi-tenant IP PBX software in place. How? Well, here are the ways:
#1. Offer PBX software tenancy services to businesses
ITSPs can enhance revenues by offering PBX services to small and medium enterprises with features such as dashboard, DID management, Gateway/Trunk management, tenant-wise speed dialing, blacklist and whitelist, tenant-wise recording, music on hold, least-cost routing rules, video calling, fax, voice mail and reporting. Multi-language support further enhances global operations.
With the right hosted PBX software in place, ITSPs can enjoy the benefits of advanced billing for prepaid customers and postpaid customers. There are no errors because the process is fully automated. Customers receive an invoice in their email and can make payment through the integrated payment gateway.
ITSPs and VoIP service providers have to offer IP PBX to customers who may use a variety of IP phones from different brands. The right IP PBX solution takes care of incorporating support and the facility to configure keys.
VoIP service providers can create a chain of dealers through the reseller module. The reseller module of IP PBX software allows for online payments in various currencies, customizations, invoicing, billing, and calling reports, giving more value and better ROI for everyone in the value chain.
#5. Value additions
ITSPs and VoIP service providers can choose IP PBX software and offer it to their end-users as a comprehensive service or with separate modules for mobile and audio-video chats using WebRTC.
The right PBX software from the right vendor can truly assist in business transformations, whether it is at the enterprise level or for ITSPs and VoIP service providers. Make sure you embark on your connected communication journey with the best IP PBX software to avoid the hassles later. After all, the right vendor can make all the difference with assured support and seamless collaboration to help you achieve your goals.
If you are looking for the best vendor, you must consider HoduSoft’s PBX system. The HoduSoft IP PBX Software is designed to meet the precise requirements of businesses. One can choose to install the software on-premises or on the cloud as per their requirement. To know more about HoduSoft’s PBX system and related features, connect with the team today!