HoduCC's Predictive Dialer Carves a Place on Software Advice's FrontRunner 2025 List
“You don’t discover your place in the world. You carve it out.” At HoduSoft, we not only believe in the quote; we live by it. We also believe that innovation isn’t just about finding space, it’s about creating it.
That’s exactly what our flagship call and contact center software HoduCC has done—it has carved a prestigious place in the Software Advice’s Flagship Frontrunners Report for Call Center category released in 2025.
What is Software Advice's FrontRunner List?
The FrontRunner list is an annual compilation by Software Advice, a well-known online platform which offers objective insights based on verified user reviews and independent product and market research.
Software Advice is the unit of Gartner Digital Markets, which is the world’s largest platform for finding software and services. Thousands of B2B companies work with Gartner Digital Markets to build their brand, capture buyer demand, and grow their business.
Software Advice uses reviews from users to highlight the top-rated solutions in North America. The FrontRunner rankings provide valuable insights to businesses searching for tools that can enhance their customer support and operations.
Reason Why Software Advice Named HoduCC as a FrontRunner in 2025
For 2025, HoduCC’s inclusion on the FrontRunner list is a testament to the quality and innovation that the platform brings to the contact center industry.
With an overall rating of 4.6 out of 5 stars as well as 88 customer reviews, HoduCC has garnered praise for its ease of use, excellent customer support, and value for money. Here’s a breakdown of the ratings:
- Ease of Use: With a score of 4.6 out of five, HoduCC’s platform is easy and simple to set up and use.
- Customer Support: It scored 4.6 out of five stars. It highlights the responsiveness and proactiveness of the customer support team.
- Value for Money: It’s a hat-trick, 4.6 out of five. The software offers excellent value for its features and capabilities.
- Functionality: It scored 4.5 out of five. The platform’s wide range of functionalities and omnichannel capabilities consistently meet the needs of contact center operations.
What Users Say About HoduCC?
We’ve always believed that our product’s success is defined by the success of those who use it. Here’s what some of our users have to say about their experience with HoduCC:
“An absolute delight as it helps us meet the needs of nearly all our customers regardless of line of business. Scalability and ease of customisation of the product. Made for nearly every sector, every customer!”
– Source: Software Advice
“The ease of integrating all contact channels, the ease of administration and assignment to agent skills.”
– Source: Software Advice
“Innovation—HoduCC is a product which looks for innovation, bringing to a call center the best necessary solution.”
– Source: Software Advice
What Makes HoduCC Special?
Whether it’s managing a few hundred calls or scaling to thousands, HoduCC ensures that every customer interaction is seamless, intelligent, and personal.
HoduCC’s free trial of one month allows potential customers to test out the platform before committing to a purchase. Its pricing model offers an affordable entry point for small to medium-sized businesses.
When it comes to features, HoduCC call center software is loaded with a wide array of cutting-edge features. Some of the standout features are:
- Predictive Dialer: Automates outbound calling with smart algorithms for maximum agent efficiency.
- Auto Dialer: Streamlines call handling by connecting agents only when a customer picks up the call.
- Skill-Based Routing: Directs calls to the most qualified agent, reducing resolution time.
- Automatic Call Distribution (ACD): Handles high call volumes effortlessly by evenly distributing calls.
- WebRTC Phone: In-browser audio and video calls—no additional hardware needed.
- Multilevel IVR: Create intelligent call flows for faster, more personalized interactions.
- Omnichannel Support: Connect with customers via voice, video, email, chat, SMS, and social media—all in one platform.
- Built-in CRM: Access customer history, interactions, and insights in real time.
- Inbuilt Ticketing System: Manage and resolve support requests with ease.
- Answering Machine Detection (AMD): Bypass voicemail and maximize productive call time.
- Real-Time Analytics & Reports: Monitor campaigns, agent performance, and KPIs live.
Summing Up,
Being featured in Software Advice’s 2025 FrontRunners Report for the Call Center category is indeed a proud moment. However, the recognition isn’t just a badge of honor. It’s a testament to the users’ trust and the software’s quality.
It’s also a reminder that innovation, usability, and customer satisfaction will always be at the heart of HoduCC.
To our incredible users—thank you for your feedback, your reviews, and your continued belief in our product. Your voice shapes our roadmap and drives us to deliver more with every update.
