For quite a long time now, PBX manufacturers have been moving towards the IP (Internet Protocol) communications. They now use the protocols which can be incorporated to other existing networks. As they run over Internet Protocol, they are called the IP PBX software. By forever changing the strong foothold of proprietary traditional PBX software in the market, the said ones are becoming more available and acceptable by the market.
According to its basic functionality, these telephony systems use IP data networks to switch, route and manage the overall calls and messaging. But apart from this, these systems are a boon to your businesses. How? Let us check in this blog.
Easy to deploy and configure
If we compare the IP PBX software to the traditional telephony system, the former is easier to deploy and configure. It can be deployed, operated and managed by just the computer savvy people, no extraordinarily trained technicians are required to operate it. This is the reason, why it can be beneficial to your business – it can save time and manpower for you!
Offers system scalability
In case of traditional systems, they are pretty complex and adding new extensions to them means involving new cables and additional hardware. In case you require a new functionality, you might have to purchase and install entire new telephone software which is obviously not preferred. Thus, they cannot be easily expanded with the growth and expansion of your business. But in case of these modern IP based telephony systems, this is not the case! All these things come handy here. You can easily add new users, new features, additional lines and more.
Increases the work efficiency
The fact is that this advanced IP PBX software is built around the IP technology which makes it immensely flexible and scalable as far as integration of other business applications is concerned. It allows you to connect your phone system with your CRM tool or any other tool you need for customer management. This way, when your customers call you, it automatically opens their information and this is possible in reverse case as well when you want to make call to your customers directly from your customer management application or tool. Apart from this, it allows your staff to easily and quickly check the customer records, thereby saving your valuable time and increasing the work efficiency.
Enhances customer relationships
These IP based PBX systems usually come enriched with some excellent and robust features that make them technologically advanced. It is needless to say that these phone systems increase the productivity, save your money, manpower and time together with supporting your overall business communication. In many cases, they also offer the functions such as Affinity Call Routing, IVR, Auto Attendants and more. All of these modern features make sure that your incoming callers are routed to the most apt contact at the first time of asking. Moreover, even while on the call, your staff members can benefit from whispering, call listening, letting the supervisors to listen and provide the tips on how to best handle the customers. And this way, ultimately, you can enhance your customer relationships.
So when are you going to take benefit from this modern telephony system? Book your Free Demo now.