By Bhagirath Sindhav Published on: September 18, 2023 Updated on: Event
discover the latest trends with hodusoft at the 12th bpo innovation summit & awards 2023

Discover the Latest Trends with HoduSoft at the 12th BPO Innovation Summit & Awards 2023

In the dynamic world of Business Process Outsourcing (BPO), staying up-to-date is essential for success. The 12th BPO Innovation Summit & Awards 2023 presents an incredible opportunity for leaders, innovators, and providers within the industry to come together and explore the latest trends and innovations in the BPO industry.

HoduSoft, an innovative provider of unified communications and BPO solutions, will be one of the prominent participants at this event. In this blog, we will explore what this exciting event holds and how HoduSoft is going to make an impact by participating in this event. 

Before we delve into the event details, let’s know in brief about the evolution of the BPO industry. 

The Evolution of the BPO Industry

Over the years, the BPO industry has undergone a remarkable evolution. Initially, in the late 20th century, the industry was primarily involved in outsourcing non-core or additional business functions such as customer support and data entry to offshore locations.

With the advancements in technology, the industry expanded towards more complex processes like finance and accounting, IT services, and human resources. This expansion towards knowledge-based outsourcing along with the benefit of cost savings, added more value to this industry, allowing clients to access specialized skills and expertise as per their business requirements. 

If we talk about recent times, the BPO industry is growing swiftly, focusing more on digital transformation and automation. Various technological advancements such as Automation, Artificial Intelligence (AI), Machine Learning (ML), and Robotic Process Automation (RPA) are being used in the industry to eliminate the chances of errors.

This also ensures streamlined processes and improved customer experiences. Apart from this, BPO companies are adopting a more consultative approach, offering detailed and tactical insights to help customers enhance their business processes and attain their business goals.

Looking at the way the BPO industry has evolved over the years from a cost-efficient measure to a strategic partnership, it would be correct to say that this industry is contributing greatly to help businesses drive innovation and efficiency.

About the 12th BPO Innovation Summit 

At the 12th BPO Innovation Summit, participants can expect to gain fruitful insights into how technology is reforming the BPO industry. The event is scheduled for September 21, 2023, at the Taj MG Road in Bengaluru. It will bring together various industry experts and innovators to explore leading-edge trends, technologies, and strategies growing in the field of BPO.

This event is presenting an excellent platform for the attendees to engage in insightful discussions and cultivate networking opportunities. Moreover, it is organized to recognize and celebrate excellence through the BPO innovation awards. Various awards will be presented to companies and individuals who have demonstrated exceptional achievements and contributions.

HoduSoft: A Well-Renowned Player in The BPO Technology Space

HoduSoft, a well-known name in the unified communications and BPO solutions providers, is all set to showcase its latest innovations at the 12th BPO innovation summit. Over the years, HoduSoft has come up with various advanced solutions that can address the evolving needs of companies in the BPO sector. Some of these solutions include- 

  • Omnichannel Communication: In today’s time, customers expect flawless communication across multiple channels. To meet this requirement, HoduSoft offers an omnichannel communication platform that can help BPOs interact with customers via their choice of channel in a seamless manner. Whether it is chat, voice, social media, email, or any other communication channel, BPO companies provide consistent support all from a single unified interface.
  • AI-Powered Customer Support: AI-powered customer support solution is another best offering from HoduSoft. It allows BPOs to leverage the capabilities of AI to handle routine tasks and customer inquiries while freeing up the agents to focus on more complex tasks. This further ensures reduced response times and improved customer experience. 
  • Advanced Analytics and Insights: In today’s digitized business world, companies in the BPO sector must have access to the correct data so that they can get actionable insights and make informed decisions. HoduSoft’s advanced analytics and reporting tool can help companies access various important data related to customer behavior and the latest trends. This will further help in optimizing operations for better results.

So, these are some of the key solutions offered by HoduSoft’s contact center software to help BPOs accelerate their business operations and enhance overall customer experiences. Apart from showcasing innovative solutions, HoduSoft is expecting to grab the opportunity for networking and collaboration with industry experts, BPO professionals, and technology providers. 


The 12th BPO Innovation Summit & Awards 2023 is undoubtedly a must-attend event for anyone connected or involved in the BPO field. It is an excellent platform to gain knowledgeable insights and updates on the latest trends and technologies.

HoduSoft, being a participant in the summit, is highly committed to driving innovation in the BPO space. Its advanced solutions are likely to make a major impact, helping BPOs deliver excellent services, enhance efficiency, and stay ahead of the competition. 

Join us today to shape the future of BPO!

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