Can AI-Powered Contact Centers Enhance Patient Care? Discover Insights at HoduSoft’s Webinar!
Over the past few years, the healthcare industry has evolved greatly with technological advancements, and Artificial Intelligence (AI) is at the forefront of this transformation. Whether offering personalized care or carrying out seamless hospital operations, AI technology has reshaped the patient experience massively.
To shed light on this topic, HoduSoft recently hosted a webinar titled “AI in Healthcare: The Future of Patient Experience,” where experts discussed how AI helps healthcare organizations improve efficiency across all processes, from back-office tasks to patient care.
The webinar featured an expert panel of speakers: Mr. Vasant Gohil (Business Development Head at HoduSoft for Southern & West Africa), Adeyinka Adedokun (CEO of Avetium Consult Ltd.), and Dr. Kenechukwu Chukwuka (Management Executive at CLEARLINE HMO). These speakers brought unique insights into the role of AI in healthcare and why it is the future of patient experience in the healthcare industry.
The main purpose of the webinar was to address the challenges faced by HMOs and explore how contact center solutions can mitigate these challenges. This insightful session covered all the key details related to the HMO (Health Maintenance Organization) industry and the role of AI in patient experience.
Topics Covered Under the Webinar
Various topics covered in this webinar include:
- What are HMOs (Health Maintenance Organizations)
- Key Characteristics of HMOs
- Importance of HMO in the Healthcare Industry
- Challenges Faced by HMO Customers
- Patient Experience & Satisfaction Statistics in Healthcare
- Key Challenges Faced by HMOs
- The Role of AI-Powered Contact Center Solutions
- HoduCC for HMOs (Implementation & Benefits)
- Customer Insights
- Channel Partner Insights
- Future Trends & The Evolving Needs of HMOs
- Q & A Session
The webinar started with an in-depth analysis of the HMOs and their importance in the healthcare sector. The subject-matter experts discussed the role of AI-powered contact center solutions in enhancing the experience of both HMOs and their patients.
Dr. Kenechukwu Chukwuka (Management Executive at CLEARLINE HMO) explained the details about customer insights, where he covered the key challenges faced by their HMO, how the implementation of HoduSoft’s flagship product-HoduCC, helped them in handling the challenges and what outcomes they achieved with this implementation.
As a channel partner with HoduSoft, Adeyinka Adedokun (CEO of Avetium Consult Ltd.) discussed Avetium Consult’s role in the implementation process. He gave insights on how, together with HoduSoft, they make the entire implementation process—from understanding the client needs to solution deployment and setup—smooth and efficient.
The Growing Importance of Patient Experience in Healthcare
In recent years, patient experience has emerged as an important metric in the healthcare sector. Nowadays, patients are more informed and tech-savvy. They expect a quick response, personalized experience, and higher standards of care. Moreover, they prefer to interact with the HMOs via their preferred communication channels for booking appointments to receiving follow-ups.
As per the stats discussed in the webinar, about two-thirds of healthcare consumers have had a negative experience with a provider. About 57% of patients expect automated notifications via text, voice, or Email to remind them to schedule appointments or take medications. 70% of patients say they’d choose providers based on whether they send email or text message reminders for preventive or follow-up care.
Therefore, healthcare providers must do everything to ensure patient-centered care that not only focuses on addressing medical issues but also on seamless communication, convenience, and personalized experiences. Here, the webinar highlighted the role of AI-powered contact center solutions in making healthcare more accessible, efficient, and personalized.
The Role of AI-Powered Contact Center Solutions
AI-powered contact center solutions are drastically improving patient engagement and operational efficiency. Using these advanced systems, healthcare providers can easily manage high call volumes, automate appointment/follow-up scheduling, and deliver 24/7 support.
You can explore the details in HoduSoft’s webinar on “AI in Healthcare: The Future of Patient Experience” which highlighted how these solutions can streamline processes, address common challenges, and help organizations deliver excellent care.
- Omnichannel Communication for Seamless Patient Interaction
- Automated Workflows & Self-Service Options
- Real-Time Reporting & Analytics for Better Decision-Making
- Integration with Existing Healthcare Systems
- Smooth Management for HMO OPD
- Ambulance Services/ Toll-Free Number
- Appointment Scheduling (IVR or Chatbot)
- Scalability & Automation with HMS/ERP)
Recording and Slide Deck Inside
Here is the recording and slide deck inside of HoduSoft’s webinar, have a look-
To access additional resources and information on HoduSoft’s upcoming events, please visit- https://hodusoft.com/insights/#expos
Conclusion
Looking at the future trends and the evolving needs of HMOs and their customers (as discussed in the webinar), it would be correct to say that the future of healthcare lies in leveraging AI-powered contact center solutions to enhance patient care, optimize operations, and provide an outstanding patient experience.
