HoduCC
Call Center Software
Level up your business by delivering a seamless customer experience with the HoduCC call center software. Fast to deploy and easy to operate software that offers exceptional enterprise-grade support and security.
Globally Trusted: Serving an Extensive Network of 300+ Valued Customers
Do less, achieve more with advanced auto dialers
Multi-tenant and Single tenant call center software solutions
Are you wondering how to offer the best experience to your customers and answer all the queries in the least possible time? If yes, integrate our single-tenant & multi-tenant call center software and take your business operations to the next level.
Our dedicated telecommunication product is not just the platform for call center management. Instead, it’s the gateway to offer the ultimate user experience to every caller dialing your business number aspiring to get the best resolutions.
Use Automation Power To Bring Innovation
Based on state-of-the-art technology, our call center management software brings transparency and accuracy to all calling channels. Go from zero to hundreds in a single leap with our software, keeping your customers informed and updated about their concerns.
Build new communication channels and strengthen the existing ones with our software features like automated IVR call center software, VoIP Call center software, automatic call distribution, call support software, and many more.
Enhance Customer Experience With Intuitive Support
Drive better productivity, operational efficiency, and experience by adopting smart workflows that keep your agents and customers happy. Push boundaries by connecting all the dots in customer calling processes through cutting-edge call center dialer software, customer service call center software, IVR, and robust reporting metrics. Enable real-time decision-making with immediate updates to acknowledge and exchange information as it happens.
Predictive Dialer
Multi-level IVR
Call Recording
WebRTC Phone
WFH Features
Looking for an easy-to-set-up, maintain, & use Call Center Software?
Get your hands on HoduCC today.
Highlights - Call Center Software
Predictive Dialer
Let the dialer place calls for agents. Hodusoft’s outbound call center software efficiently places calls to the customers so that agents can focus on assisting customers in a better way.
Preview Dialer
Review customer’s details with our call center’s preview dialer before communicating with the clients. Preview dialer displays the details about customers that assists in delivering improved services.
Progressive Dialer
Make calls that increase customer outreach. Our call center’s progressive dialer only connects calls with the customer once the agent answers the call.
WebRTC Phone
HoduCC – call center software allows to securely converse with customers through in-built web-phone based on WebRTC technology.
Auto Dialer
Take advantage of auto dialer for enhanced operational efficiency. HoduCC – call center software offers an auto dialer that helps in promoting agent’s productivity.
Call Recording
Review customer’s details with our call center’s preview dialer before communicating with the clients. Preview dialer displays the details about customers that assists in delivering improved services.
Multilevel IVR
Make calls that increase customer outreach. Our call center’s progressive dialer only connects calls with the customer once the agent answers the call.
Real-Time Analytics & Reports
Monitor and analyze agent performance to boost productivity. HoduSoft’s call center software offers various custom reports.
Inbound call
Want to offer seamless customer support? HoduCC offers the exceptional inbound call center software to promote your customer support services.
Outbound call
Want to handle large call volumes? HoduSoft has exclusively designed the outbound call centre software for the businesses who need to manage a large volume of outbound calls.
Inbuilt Ticketing System
Reduce workload on your staff and enable faster resolution with a streamlined in-built ticketing system.
Answering Machine Detection (AMD)
Advanced machine recognition technology to bypass answering machines, saving time and optimizing overall performance.
Promotional Dialer
Want to handle large call volumes? HoduSoft has exclusively designed the outbound call centre software for the businesses who need to manage a large volume of outbound calls.
Manual Dialer
Reduce workload on your staff and enable faster resolution with a streamlined in-built ticketing system.
Ensemble Remote Features
Remote Agent
Internet ON or OFF, work seamlessly from anywhere.
In-built WebRTC Phone
Audio & Video calls. Truly advance!
Call Forwarding To Mobile
Getting you connected is our responsibility.
Call Bridging
Connecting Agents to Customers & vice versa.
Call Recording
Inbound or Outbound, all calls get recorded.
Highly Secure
Trust us! We have covered everything.
Looking for an easy-to-set-up, maintain, & use Call Center Software?
Get your hands on HoduCC today.
AmpliTech: Supercharging Software with Add-On Modules
Quality Analysis
An add-on module in HoduCC for empowering supervisors to monitor agent performance through an in-built form builder that can be customized based on different campaigns and performance criteria.
IVR & Agent Survey
Once the conversation between the customer and agent is complete, the agent can take a survey manually or transfer the call to an IVR Survey.
SMS Broadcasting
Create SMS campaigns and easily broadcast targeted messages to customers through an efficient and smooth SMS broadcasting functionality.
Voice Transcription (Recording & Voicemail)
High-precision speech recognition system transcribes calls, boosting agent productivity. Allows for easy analysis and auto-capture of important data.
Why You Should Choose
HoduCC Call Center Software for Your Business?
If you are thinking why HoduCC should be your first-ever choice in contact center solutions space, then here are some of the genuine reasons:
- HoduCC is a feature-rich solution for insurance companies.
- It allows workflow automation in insurance starting from lead generation and online application to verification and policy issuance.
- It lets insurance companies track customer data like customer credentials, transactional amounts, legal agreement data, etc.
- It facilitates real-time data exchanges between agents, brokers, and other users.
- It helps in effectively managing operations and customer relations in a go.
- It helps in reducing overall costs by cutting down the extra hours of operations, streamlining processing operations, and allowing employees to work more efficiently.
- It includes tailor-made features that suits your business requirements.
- It’s attractive and seamless user experience.
Looking for an easy-to-set-up, maintain, & use Call Center Software?
Get your hands on HoduCC today.
Customer Testimonials
Hear it straight from the customers about their incredible experiences!
Hodusoft is an OmniChannel Contact Center with a range of Channels, like voice ( Inbound / Outbound / Automated Dialing ), SMS, Webchat, Email & Social Media. The internal Mini CRM or customer profile along with the basic ticket management provides a One-Stop Solution for the SMEs when it comes to the Contact Center Solution. About support, the team is always available and excellent in response.
Ranjan Sharma
Principal Consultant | Omniscient
I like how fast agents can use the system. The learning process is very short. It has nearly all the features of the big and complex systems. It is able to get requests customized for a fair price and time. Support team assist very professionally.
Kim Dreyer
Director
It is an Omni channel system that includes voice, SMS, chat with comprehensive reporting and analytics tools that have provided us with valuable insights into our call center performance, enabling us to identify areas of improvement and optimize our operations effectively.
Peter Oriabure
Co-Founder & CTO
Frequently asked questions
Everything you need to know about the product and Software. Can’t find the answers you’re looking for?
Yes, you can use HoduCC’s Click-2-Call API, which can be used with third-party integrations.
Yes, HoduCC has WebPhone API which can be used for integrations to make and receive calls directly from the 3rd party CRM.
Yes, HoduCC has integration with Cepstral for TTS. You can purchase the license from Cepstral to use it with HoduCC.
Yes, HoduCC has a Google Single Sign-On feature which can be enabled for Admin, Tenant, Supervisor, and Agent levels.
Yes, HoduCC supports the customer import facility. Admin can create the custom fields to accommodate customer details.
HoduCC can generate tickets automatically for email and social media interactions (Facebook, Instagram, Twitter, WhatsApp, and Telegram for Business). The HoduCC users can create tickets manually for Calls, chats, SMS, and also for Email, Telegram & Social Media.
As an omnichannel contact center software, HoduCC supports all the popular social media channels.
- Facebook – Post/Comments and Messenger requests
- Instagram – Post/Comments requests
- Twitter – Direct Message requests
- WhatsApp – Inbound chat requests from customers to WhatsApp Business Account and Agent can send one-to-one Outbound WhatsApp to customer based on the pre-approved template(s) from WhatsApp
- Telegram – One-to-one chat requests
No, the billing module is not available with HoduCC. However, with HoduCC you can export CDRs and use them withthird-party billing. Call detail API is available for 3rd party integration.