HoduCC
Contact Center Software
Introducing a multichannel customer support software to improve your customers journey with quicker problem solving technology. Build stronger relationships with customers by helping them reach you via their preferred channels with our easy-to-use and cost-effective contact center software.
Globally Trusted: Serving an Extensive Network of 300+ Valued Customers
Experience The Magic Of Omnichannel Contact Center Software
Multi-Tenant & Single-Tenant Contact Center
Provide personalized customer service through consistent and cohesive multichannel contact center software. Using cutting-edge technology, we help businesses manage and exceed customer expectations at their best from each interaction with greater efficiency.
- Workflow Simplification: Unifying information to make it quickly accessible from one place whenever required.
- Streamlining Support: Reach out to your customers easily across different channels with omnichannel support software.
- Automation: Use robust and innovative automation tools to deliver fast and personalized customer experiences by offering them ways to self-serve.
Enhance Customer Engagement With Customized Customer Contact Center Software
Action Conversions From Your Digital Touchpoints
Improve your business productivity and respond to numerous customer queries with contact center software, an intelligence innovation for better customer interactions.
Unleashing our Unrivaled Strength
2000+ Seats
5000+ Concurrent Calls
Attractive UI/UX
Third Party Integration
Product Customization
Robust & Secure
Building Upgraded Customer Interactions To Make Real Difference
Our compact, feature-built contact center software is designed to provide customer service with utmost excellence. HoduCC omnichannel contact center software with advanced technology helps resolve multiple customer issues and track customer engagements. Capture enhanced customer interaction and performance data with the help of the best contact center management software. This intelligent, secure, and agile solution can be delivered on the cloud or on-premise as per your business requirement.
Omnichannel Platform
Personalization by Automation
Single Tenant and Multi-Tenant
Cloud-Delivered and On-Premise
WFH and Hybrid Work
Looking for an easy-to-set-up, maintain, & use contact center software?
Get your hands on HoduCC today.
Highlights - Contact Center Software
Predictive Dialer
An ideal tool for businesses with large call volumes. Our predictive dialer contact center software uses advanced algorithms for better productivity.
Skill-Based Routing
Drive customer engagement with preferred proficiency routing. Customers are routed directly to the agents with relevant skills.
Automatic Call Distribution
This feature is intelligently built to automatically sort and manage heavy call volumes. It helps to distribute calls evenly among contact center agents
WebRTC Phone
In-built web phone based on WebRTC technology, allowing users to connect securely via popular desktop/laptop browsers instead of a dedicated office phone device.
Auto Dialer
Auto-dialers enable the system to simply redirect the call to the next agent. Automation helps in the efficient usage of resources and improves productivity.
Single Tenant & Multi Tenant
Enjoy the powerful single-tenant & multi-tenant features for the contact center.
Multilevel IVR
Drive superior efficiency and personalization via smart multi-level IVR functions and call flow design.
Real-Time Analytics & Reports
Monitor and analyze all customer interactions with live call monitoring and a campaign dashboard to redefine your customer support experience.
Omnichannel Support
Connect with your customers easily across different channels including voice, video, Email, social media, chat, and SMS. Deliver consistently superior customer experiences.
Built-In CRM
Allow customer service agents to access customer information like previous interactions, unresolved complaints, and more to deliver contextual conversations.
Inbuilt Ticketing System
Reduce workload on your staff and enable faster resolution with a streamlined in-built ticketing system.
Answering Machine Detection (AMD)
Advanced machine recognition technology to bypass answering machines, saving time and optimizing overall performance.
Ensemble Remote Features
Remote Agent
Internet ON or OFF, work seamlessly from anywhere.
In-built WebRTC Phone
Audio & Video calls. Truly advance!
Call Forwarding To Mobile
Getting you connected is our responsibility.
Call Bridging
Connecting Agents to Customers & vice versa.
Call Recording
Inbound or Outbound, all calls get recorded.
Highly Secure
Trust us! We have covered everything.
Looking for an easy-to-set-up, maintain, & use contact center software?
Get your hands on HoduCC today.
Integrations
SMS Integration
Custom SMS integration is also available upon your request. Just let us know your preferred SMS service providers.
Opt for HoduCC to embrace redundant channels of communication for captivating as many interactions.
CRM Integration
Augment accuracy and promote productivity through the Salesforce CRM integration with HoduCC!
HoduCC Contact Center Software is the expert solution to empower customer services or boost agent’s productivity.
Easily track, prioritize, and resolve customer support interactions through the Zendesk CRM integration with HoduCC!
AmpliTech: Supercharging Software with Add-On Modules
AI Chatbot
Feature to help businesses handle multiple conversations simultaneously while providing 24/7 support to customers, answering questions, and resolving issues in real time.
WhatsApp Bot
Provide round-the-clock service with the WhatsApp Bot. It is capable of answering regular support queries. It can answer questions thoroughly in a conversational approach.
Voice Transcription (Recording & Voicemail)
High-precision speech recognition system transcribes calls, boosting agent productivity. Allows for easy analysis and auto-capture of important data.
Quality Analysis
An add-on module in HoduCC for ranking the agents based on their voice tone, language proficiency, quality of query the resolution, or any predefined ranking criteria for agents.
WhatsApp Broadcasting
The admin can create a WhatsApp campaign and select the pre-approved WhatsApp message template they want to broadcast to their customers through WhatsApp broadcasting functionality.
SMS Broadcasting
Admin can create the SMS campaign and type the text which they want to broadcast to their customers through SMS broadcasting functionality.
IVR & Agent Survey
Feature to help businesses handle multiple conversations simultaneously while providing 24/7 support to customers, answering questions, and resolving issues in real time.
Why You Should Choose
HoduCC Contact Center Software?
If you are thinking about why HoduCC should be your first-ever choice in contact center solutions space, then here are some of the genuine reasons:
- With HoduCC, offer your agents all the intelligent tools they need to succeed while empowering them to deliver the best user experience.
- It helps in decreasing the percentage of escalations and shortens the Average Handling Time (AHT).
- It assists in leveraging in-depth insights, streamlining agent workflow, and improving customer interactions by providing a 360-degree view.
- An omnichannel contact center software that supports voice from one secure platform.
- It ensures increased productivity by analyzing real-time analytics, improving response time, and automating all mundane tasks.
- It allows you to scale your business by meeting both immediate and evolving business requirements.
Looking for an easy-to-set-up, maintain, & use Contact Center Software?
Get your hands on HoduCC today.
Customer Testimonials
Hear it straight from the customers about their incredible experiences!
Hodusoft is an OmniChannel Contact Center with a range of Channels, like voice ( Inbound / Outbound / Automated Dialing ), SMS, Webchat, Email & Social Media. The internal Mini CRM or customer profile along with the basic ticket management provides a One-Stop Solution for the SMEs when it comes to the Contact Center Solution. About support, the team is always available and excellent in response.
Ranjan Sharma
Principal Consultant | Omniscient
I like how fast agents can use the system. The learning process is very short. It has nearly all the features of the big and complex systems. It is able to get requests customized for a fair price and time. Support team assist very professionally.
Kim Dreyer
Director
It is an Omni channel system that includes voice, SMS, chat with comprehensive reporting and analytics tools that have provided us with valuable insights into our call center performance, enabling us to identify areas of improvement and optimize our operations effectively.
Peter Oriabure
Co-Founder & CTO
Frequently asked questions
Everything you need to know about the product and Software. Can’t find the answers you’re looking for?
Yes, you can use HoduCC’s Click-2-Call API, which can be used with third-party integrations.
Yes, HoduCC has WebPhone API which can be used for integrations to make and receive calls directly from the 3rd party CRM.
Yes, HoduCC has integration with Cepstral for TTS. You can purchase the license from Cepstral to use it with HoduCC.
Yes, HoduCC has a Google Single Sign-On feature which can be enabled for Admin, Tenant, Supervisor, and Agent levels.
Yes, HoduCC supports the customer import facility. Admin can create the custom fields to accommodate customer details.
HoduCC can generate tickets automatically for email and social media interactions (Facebook, Instagram, Twitter, WhatsApp, and Telegram for Business). The HoduCC users can create tickets manually for Calls, chats, SMS, and also for Email, Telegram & Social Media.
As an omnichannel contact center software, HoduCC supports all the popular social media channels.
- Facebook – Post/Comments and Messenger requests
- Instagram – Post/Comments requests
- Twitter – Direct Message requests
- WhatsApp – Inbound chat requests from customers to WhatsApp Business Account and Agent can send one-to-one Outbound WhatsApp to customer based on the pre-approved template(s) from WhatsApp
- Telegram – One-to-one chat requests
No, the billing module is not available with HoduCC. However, with HoduCC you can export CDRs and use them withthird-party billing. Call detail API is available for 3rd party integration.