It is obvious that businesses small and large cannot do without IP PBX. But which IP PBX software is good enough for you in 2020? Here are the top 10, not necessarily in order of excellence.
- HoduPBX – IP PBX Software
- CISCO IP PBX
- NCH Axon IP PBX
- ShoreTel IP PBX
1. HoduPBX -IP PBX
With giants like Avaya, Sangoma, and Avaya you would hardly expect an upstart to make the biggies blink. This is exactly what Hodusoft is doing to the IP PBX market with its offering that includes virtually everything you want and that too on a customizable basis. Get it as an on-premise system, as a hosted solution or as a multi-tenant hosted solution. You get these features:
WebRTC audio-video chat and conference
SMS Broadcast and voice broadcast
Auto-provisioning of all major brand IP Phones
Least cost routing
The integrated payment gateway for multi-tenant IP PBX
SMS, Fax, voice mail, email…the complete works in unified communication
Advanced AI-powered call forwards, DND, call transfers
Add on modules like queue monitor and reseller module aimed at ITSPS and VoIP service providers
Zoho CRM integration
Feature for feature Hodusoft IP PBX matches the big names and does so at prices you would consider to be attractive. Plus, the little guy offers a big service. Hodusoft is worth a look and could be the best decision in IP PBX for 2020.
If you wish to go with a well-known name in IP PBX for 2020 then3CX is for you. The award-winning free (well…almost) IP PBX solution brings a ton of features to the table. You can plug in any SIP phone, use your mobile and enjoy unified communication and offers comprehensive call management. It is easy to use too since it does not require specialized hardware as is so often the case with IP PBX. Just download and operate it in a VMWare or similar virtualized environment. You can just as well opt for the hosted model. The software has access to external lines through ISTP or uses an inbuilt gateway with support for SIP trunking. The best thing is there is no lock-in and you can plug your device. You can register unlimited users and have tremendous flexibility in configuration. The downside is the number of simultaneous calls limited to 1024 channels. The plus side is all telephony features, voicemail, auto-attendant, recording, integration into CRM and audio-video calls with WebRTC. As for cost, the platform may be free but you do pay for standard license or enterprise licence on an annual basis.
3. CISCO IP PBX
CISCO IP PBX is the de-facto choice of a large global enterprise that requires a full set of features, stability, assured performance and faultless service. It is not surprising that CISCO fits the bill but at a higher than normal cost. For example, a normal estimate is $ 600 per user for the basic service, and for each added component, $ 100 extra. There are plenty of other charges. CISCO offers a range of IP PBX solutions to suit enterprises with 25 to 1000 users. You have mobility, auto-attendant, instant messaging, voice mail, video conference, and other tools available on the CISCO IP PBX platform. Cisco offers a unified communication manager, unity connection and unified attendant consoles in the software. Then you have Jabber that allows audio-video calls from mobiles. If you are prepared to pay more then CISCO is for you.
Digium is the company behind Asterisk, one of the oldest and best known free open source platforms for VoIP communications. Digium offers various models of which the AA300 is quite popular. Digium IP PBX features extreme ease of use, flexibility in trunking options and external connectivity and advanced feature sets. Digium is solidly for the small and medium business segment. Digium also offers customization in its line up so you get better value for money. Then you have excellent support and assistance in configuration. In short, Digium Switchvox has plenty of features offered at affordable prices so this could well be your choice.
5. NCH Axon IP PBX
NCH Axon is simple and easy to set up in the Windows operating environment with a web interface for configuration. It can be set up with an IVRM auto answering attendant. It supports 64 phone lines and offers unlimited extensions. Features also include music on hold, voicemail, predictive dialing, and digital call routing as well as support for IP phones. It is scalable too with features such as VRS call recording, on-hold message, dial dictate and Quorum call conferencing server. If your phone traffic is not voluminous and your requirements are not demanding then NCH Axon will fit in nicely at a good price.
Yeaster offers a range of on Premise IP PBX systems known for dependability, affordability, and performance. Its S series is aimed at small businesses and it has higher-end solutions too. Small businesses typically have 20 users for which the S series is a perfect fit with its support for 4 analog phones and 2 SIP trunks. It supports SIP/IAX and everything in between to E1/T1 in addition to cellular and standard PSTN. However, you have to obtain a dial tone from a SIP trunking provider and also obtain SIP Trunk. That done, it is easy to set up and configure. Yeaster works on the Asterisk 13 platform and so, it can be expected to be feature-rich and easy to use too. The best thing is that the dashboard is easy to use and users can configure virtually most of the features.
7. ShoreTel IP PBX
The US-based company has a global reach and a reputation in the world of IP PBX targeted at small and medium businesses. Its solutions are offered as on-premise and hosted as well as hybrid. Among its many features you have automated attendant, call management, call forward, direct inbound, mobility with find-me/follow-me features. Then you have APIs for third-party app integration such as Dynamics, Zen Desk and Outlook. Shoretel also includes collaboration tools such as video chat, file transfer, and desktop sharing. ShoreTel has various products and gives a custom quote based on your requirements. Still, overall, ShoreTel IP PBX UC is comprehensive, rich in features and backed by service.
8. Sangoma IP PBX
Sangoma is another contender for the top spot in the IP PBX market. Its PBXACT UC-40 is aimed at the SMB segment with support for 30 concurrent calls across 40 users. The full, rich feature set and affordability are hallmarks of the Sangoma range of IP PBX. Plus, you can easily integrate other apps. Sangoma interface is easy to use and allows the configuration of a host of parameters. Some features common across various models are zero-touch provisioning with Sangoma IP phones, conference pro, call recording, multi-language support and support for open SIP Standards. Sangoma is solid, dependable and robust.
9. Xorcom IP PBX
Xorcom is another company that offers a host of flexible IP PBX systems ranging from the small 1-30 user set up to 1500 user set up, including multi-tenant PBX as well as hotel phone system. Xorcom offers appliance-based hardware systems as well as a complete PBX virtual machine that works on Hyper V or VMWare. The software-based solution allows for up to 5000 users. Xorcom has been around for years and it does have a reputation for reliability besides offering customers a range of options. If you are in the market for IP PBX software you can certainly short-list Xorcom.
10. Avaya Business communication
Avaya, it must be remembered, was spun off from AT&T and Lucent so it already has good genes, to begin with. Their focus was on pioneering communications and its UC solution today commands a respect-worthy market share. Avaya offers IP Office to help reduce simplify communication and collaboration. It allows BYOD and has excellent mobility solutions among other features you would expect in any IP PBX. As can be expected, Avaya offers unified communication, integrations, and security in its well-rounded package. Of course, all this comes at a price and you should have patience when it comes to service.
Feature for feature Hodusoft IP PBX Software matches the big names and does so at prices you would consider to be attractive. Plus, the little guy offers a big service. Hodusoft is worth a look and could be the best decision in IP PBX for 2020.