In corporate world utilization of workspace is a crucial part which has to be done in a way which soothes to everyone. Especially in Contact centers, small cubicles are crafted for executives where desktop, external phone, headphones and other stuff is kept, it looks so clumsy as hardly they have space to fit into it.
HoduCC has come with a solution for businesses working in less space. Unlike other software, HoduCC has inbuilt webphone which is based on WebRTC technology by Google.
Here people do not require any IP phone or hard phone or any third party softphone as it has inbuilt in the software. Executives will be logging in their portal and the webphone will pop up in their window.
Why to pay more for hard phones when HoduCC is meeting your requirement in the software itself.
Utilize The Space
Work space can be utilized in such a manner that within the space more number of executives can sit and work comfortably.
Communicate With Ease
Agents and the Team Leaders can communicate with ease, as they can take the advantage of features quickly, which is difficult by using IP phones.
Easy To Configure
We have rest API for web phone which can be easily integrated with the CRM. Agents or the Supervisors can login into their CRM and can make or receive calls from the CRM directly.
WebRTC Contact Center Software is an ideal solution for customer care businesses to allow direct access to the contact center. HoduSoft provides a simplified, secure channel of communication including voice & video the Web & mobile apps for faster communication. The WebRTC Solution is one of the most internet technologies for the contact center we’ve seen in years.
- Call on Mute
- DTMF to dial call manually
- Internal Transfer
- External Transfer
- Disposition to fill the outcome of the call
- CRM integration via API