HoduCC
Contact Center Software
Focus on what truly matters with an omnichannel approach for a delightful customer experience
+ Customers
+ Countries
+ Partners
Continents
Witness the magic of truly
personalized
omnichannel customer
experienceVersatile multi-tenant and single tenant contact center
HoduCC is a complete omnichannel contact center software featuring next-generation technologies for truly personalized, on and offline customer journeys.
Helping to bridge the communication gap with omnichannel personalizationAction conversions from your digital touchpoints
Redefine the way you communicate with innovative technology that blends digital intelligence for meaningful conversations.
Uniquely HoduCC
1000+
Concurrent Calls
250+
Agents
Attractive
UI/UX
Third Party
Integration
Product
Customization
Robust
& Secure
Driven by human connections to make a real difference
HoduCC contact center software is a feature-rich and powerful solution to achieve customer service excellence within the omnichannel journey. Carefully designed to meet the needs of today’s customers and tomorrow’s business, HoduCC is suitable for companies of all sizes. An intelligent, secure, and agile solution, delivered on the cloud or on-premise, as you want.
- Omnichannel Platform
- Intelligent Automation
- Single Tenant and Multi-Tenant
- Cloud-Delivered and On-Premise
- WFH and Hybrid Work
Features of our Contact Center Software
Predictive Dialer
An ideal tool for businesses with huge call volumes.
Skill Based Routing
Customer engagement with the organization to the next level.
Automatic Call Distribution
Helps to distribute calls among available agents using specific strategies.
WebRTC Phone
nbuilt web-phone based on WebRTC technology by Google.
Auto Dialer
Automation can be a major contributor in to use resources effectively and enhance productivity.
Single Tenant & Multi Tenant
Get a powerful Single tenant & multi-tenant feature for contact center.
Multilevel IVR
Smart Multi-tenant IVR functions and call flow design.
Real Time Analytics & Reports
Real-time analysis feature allows you to Monitor & analyze all customer interactions.
WFH Features
Remote Agent
Internet ON or OFF, work seamlessly from anywhere.
Inbuilt WebRTC Phone
Audio & Video calls. Truly advance!
Browser Based
No installations please! Simple & Easy.
Call Forwarding To Mobile
Getting you connected is our responsibility.
Call Bridging
Connecting Agents to Customers & vice versa.
Call Recording
Inbound or Outbound, all calls get recorded.
Highly Secure
Trust us! We have covered everything.
Add-Ons
IVR & Agent Survey
Once regular communication between the customer & agent is over, the agent can transfer the call to IVR Survey. IVR Survey provides a set of survey questions to the customer.
Quality Analysis
Module is an add on module in HoduCC for ranking the agents based on their voice tone, Language Proficiency, quality of query resolution or any Predefined ranking criteria for agents.
SMS Broadcasting
Admin can create the SMS campaign and type the text which they want to broadcast to their customers through SMS broadcasting functionality.
WhatsApp Broadcasting
Admin can create the WhatsApp campaign and select the pre-approved WhatsApp message template they want to broadcast to their customers through WhatsApp broadcasting functionality.
Integrations
SMS Integration
Custom SMS integration is also available upon your request. Just let us know your preferred SMS service providers...
Opt for HoduCC to embrace redundant channels of communication for captivating as many interactions as .....
CRM Integration
Augment accuracy and promote productivity through the Salesforce CRM integration with HoduCC!....
HoduCC – Call & Contact Center Software is the expert solution to empower customer services or boost agent’s productivity...
Easily track, prioritize, and resolve customer support interactions through the Zendesk CRM integration with HoduCC!..
Customers who trust us
What our customers say
This PBX makes possible to us to give to customers the best resource they need on a PBX, we have companies which are geographically distributed and can use MPLS or Internet Connections even 4G connection to be able to talk if their team mates or customers, and you have the best support team at your services.
Mike tesliukFounder of brdsoft, Brazil
HoduPBX is working like a charm. Especially very happy with the queue strategies and timeouts after our tests. That will make our lives much easier now. Looks like it gets better and better and covers our expectations more and more over time.
METE GONENCCTO of Eurotel Bilgi ve Iletisim Sistemleri
We have been using HoduCC and specially like the Webphone build in WebRTC. It saves cost of IP Phones. The important thing is, there is always support provided as and when required.
GAUTAM SINGHProject Manager at D D Motors
HoduSoft team has been absolutely great; knowledgeable, responsive, professional, and they make custom changes right away.
Case Studies
Frequently asked questions
Everything you need to know about the product and Software. Can’t find the answers you’re looking for?
Yes, you can use HoduCC’s Click-2-Call API, which can be used with third party integrations.
Yes, HoduCC has WebPhone API which can be used for integrations to make and receive calls directly from the 3rd party CRM.
Yes, HoduCC has integration with Cepstral for TTS. You can purchase the license from Cepstral to use it with HoduCC.
Yes, HoduCC has Google Single Sign-On feature which can be enabled for Admin, Tenant, Supervisor and Agent level.
Yes, HoduCC supports the customer import facility Admin can create the custom fields to accommodate customer details.
HoduCC can generate tickets automatically for email and social media interactions (Facebook, Instagram, Twitter, Whatsapp, Telegram for Business). The HoduCC users can create tickets manually for Call, Chat, SMS and also for Email, Telegram & Social Media.
As an omnichannel contact center software, HoduCC supports all the popular social media channels.
- Facebook – Post/Comments and Messenger requests
- Instagram – Post/Comments requests
- Twitter – Direct Message requests
- WhatsApp – Inbound chat request from customers to WhatsApp Business Account and Agent can send one to one Outbound WhatsApp to customer based on the pre-approved template(s) from WhatsApp
- Telegram – One-to-one chat requests
No, the billing module is not available with HoduCC. However, with HoduCC you can export CDR’s and use them with third party billing. Call detail API is available for 3rd party integration.