HoduCC
Contact Center Software
Focus on what truly matters with an omnichannel approach for a delightful customer experience
Witness the magic of truly
personalized
omnichannel customer
experienceVersatile multi-tenant and single tenant contact center
HoduCC is a complete omnichannel contact center software featuring next-generation technologies for truly personalized, on and offline customer journeys.
Helping to bridge the communication gap with omnichannel personalizationAction conversions from your digital touchpoints
Redefine the way you communicate with innovative technology that blends digital intelligence for meaningful conversations.
Uniquely HoduCC
Concurrent Calls
Agents
UI/UX
Integration
Customization
& Secure
Driven by human connections to make a real difference
- Omnichannel Platform
- Intelligent Automation
- Single Tenant and Multi-Tenant
- Cloud-Delivered and On-Premise
- WFH and Hybrid Work
Features of our Contact Center Software
An ideal tool for businesses with huge call volumes.
Customer engagement with the organization to the next level.
Helps to distribute calls among available agents using specific strategies.
nbuilt web-phone based on WebRTC technology by Google.
Automation can be a major contributor in to use resources effectively and enhance productivity.
Get a powerful Single tenant & multi-tenant feature for contact center.
Smart Multi-tenant IVR functions and call flow design.
Real-time analysis feature allows you to Monitor & analyze all customer interactions.
WFH Features
Internet ON or OFF, work seamlessly from anywhere.
Audio & Video calls. Truly advance!
No installations please! Simple & Easy.
Getting you connected is our responsibility.
Connecting Agents to Customers & vice versa.
Inbound or Outbound, all calls get recorded.
Trust us! We have covered everything.
Add-Ons
Once regular communication between the customer & agent is over, the agent can transfer the call to IVR Survey. IVR Survey provides a set of survey questions to the customer.
Module is an add on module in HoduCC for ranking the agents based on their voice tone, Language Proficiency, quality of query resolution or any Predefined ranking criteria for agents.
Admin can create the SMS campaign and type the text which they want to broadcast to their customers through SMS broadcasting functionality.
Admin can create the WhatsApp campaign and select the pre-approved WhatsApp message template they want to broadcast to their customers through WhatsApp broadcasting functionality.
Integrations
CRM Integration
Customers who trust us
What our customers say
HoduSoft team has been absolutely great; knowledgeable, responsive, professional, and they make custom changes right away.
Case Studies
Frequently asked questions
Everything you need to know about the product and Software. Can’t find the answers you’re looking for?
Yes, you can use HoduCC’s Click-2-Call API, which can be used with third party integrations.
Yes, HoduCC has WebPhone API which can be used for integrations to make and receive calls directly from the 3rd party CRM.
Yes, HoduCC has integration with Cepstral for TTS. You can purchase the license from Cepstral to use it with HoduCC.
Yes, HoduCC has Google Single Sign-On feature which can be enabled for Admin, Tenant, Supervisor and Agent level.
Yes, HoduCC supports the customer import facility Admin can create the custom fields to accommodate customer details.
HoduCC can generate tickets automatically for email and social media interactions (Facebook, Instagram, Twitter, Whatsapp, Telegram for Business). The HoduCC users can create tickets manually for Call, Chat, SMS and also for Email, Telegram & Social Media.
- Facebook – Post/Comments and Messenger requests
- Instagram – Post/Comments requests
- Twitter – Direct Message requests
- WhatsApp – Inbound chat request from customers to WhatsApp Business Account and Agent can send one to one Outbound WhatsApp to customer based on the pre-approved template(s) from WhatsApp
- Telegram – One-to-one chat requests