Contact Center Software
Focus on what truly matters with an omnichannel approach for a delightful customer experience
Witness the magic of truly
experienceVersatile multi-tenant and single tenant contact center
HoduCC is a complete omnichannel contact center software featuring next-generation technologies for truly personalized, on and offline customer journeys.
Helping to bridge the communication gap with omnichannel personalizationAction conversions from your digital touchpoints
Redefine the way you communicate with innovative technology that blends digital intelligence for meaningful conversations.
Driven by human connections to make a real difference
Features of our Contact Center Software
Custom SMS integration is also available upon your request. Just let us know your preferred SMS service providers...
Opt for HoduCC to embrace redundant channels of communication for captivating as many interactions as .....
Augment accuracy and promote productivity through the Salesforce CRM integration with HoduCC!....
HoduCC – Call & Contact Center Software is the expert solution to empower customer services or boost agent’s productivity...
Easily track, prioritize, and resolve customer support interactions through the Zendesk CRM integration with HoduCC!..
Customers who trust us
What our customers say
HoduSoft team has been absolutely great; knowledgeable, responsive, professional, and they make custom changes right away.
Yes, you can use HoduCC’s Click-2-Call API, which can be used with third party integrations.
Yes, HoduCC has WebPhone API which can be used for integrations to make and receive calls directly from the 3rd party CRM.
Yes, HoduCC has integration with Cepstral for TTS. You can purchase the license from Cepstral to use it with HoduCC.
Yes, HoduCC has Google Single Sign-On feature which can be enabled for Admin, Tenant, Supervisor and Agent level.
Yes, HoduCC supports the customer import facility Admin can create the custom fields to accommodate customer details.
HoduCC can generate tickets automatically for email and social media interactions (Facebook, Instagram, Twitter, Whatsapp, Telegram for Business). The HoduCC users can create tickets manually for Call, Chat, SMS and also for Email, Telegram & Social Media.
- Facebook – Post/Comments and Messenger requests
- Instagram – Post/Comments requests
- Twitter – Direct Message requests
- WhatsApp – Inbound chat request from customers to WhatsApp Business Account and Agent can send one to one Outbound WhatsApp to customer based on the pre-approved template(s) from WhatsApp
- Telegram – One-to-one chat requests