HoduCC
Contact Center Software

Focus on what truly matters with an omnichannel approach for a delightful customer experience

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    Our presence

    + Customers
    + Countries
    + Partners
    Continents

    Witness the magic of truly
    personalized
    omnichannel customer
    experience
    Versatile multi-tenant and single tenant contact center

    HoduCC is a complete omnichannel contact center software featuring next-generation technologies for truly personalized, on and offline customer journeys.

    Helping to bridge the communication gap with omnichannel personalizationAction conversions from your digital touchpoints

    Redefine the way you communicate with innovative technology that blends digital intelligence for meaningful conversations.

    Uniquely HoduCC

    1000+

    Concurrent Calls

    250+

    Agents

    Attractive

    UI/UX

    Third Party

    Integration

    Product

    Customization

    Robust

    & Secure

    Driven by human connections to make a real difference

    HoduCC contact center software is a feature-rich and powerful solution to achieve customer service excellence within the omnichannel journey. Carefully designed to meet the needs of today’s customers and tomorrow’s business, HoduCC is suitable for companies of all sizes. An intelligent, secure, and agile solution, delivered on the cloud or on-premise, as you want.
    • Omnichannel Platform
    • Intelligent Automation 
    • Single Tenant and Multi-Tenant
    • Cloud-Delivered and On-Premise
    • WFH and Hybrid Work 

    Features of our Contact Center Software

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    Predictive Dialer

    An ideal tool for businesses with huge call volumes.

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    Skill Based Routing

    Customer engagement with the organization to the next level.

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    Automatic Call Distribution

    Helps to distribute calls among available agents using specific strategies.

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    WebRTC Phone

    nbuilt web-phone based on WebRTC technology by Google.

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    Auto Dialer

    Automation can be a major contributor in to use resources effectively and enhance productivity.

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    Single Tenant & Multi Tenant

    Get a powerful Single tenant & multi-tenant feature for contact center.

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    Multilevel IVR

    Smart Multi-tenant IVR functions and call flow design.

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    Real Time Analytics & Reports

    Real-time analysis feature allows you to Monitor & analyze all customer interactions.

    WFH Features

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    Remote Agent

    Internet ON or OFF, work seamlessly from anywhere.

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    Inbuilt WebRTC Phone

    Audio & Video calls. Truly advance!

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    Browser Based

    No installations please! Simple & Easy.

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    Call Forwarding To Mobile

    Getting you connected is our responsibility.

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    Call Bridging

    Connecting Agents to Customers & vice versa.

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    Call Recording

    Inbound or Outbound, all calls get recorded.

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    Highly Secure

    Trust us! We have covered everything.

    Add-Ons

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    IVR & Agent Survey

    Once regular communication between the customer & agent is over, the agent can transfer the call to IVR Survey. IVR Survey provides a set of survey questions to the customer.

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    Quality Analysis

    Module is an add on module in HoduCC for ranking the agents based on their voice tone, Language Proficiency, quality of query resolution or any Predefined ranking criteria for agents.

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    SMS Broadcasting

    Admin can create the SMS campaign and type the text which they want to broadcast to their customers through SMS broadcasting functionality.

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    WhatsApp Broadcasting

    Admin can create the WhatsApp campaign and select the pre-approved WhatsApp message template they want to broadcast to their customers through WhatsApp broadcasting functionality.

    Integrations

    SMS Integration

    Custom SMS integration is also available upon your request. Just let us know your preferred SMS service providers...

    Opt for HoduCC to embrace redundant channels of communication for captivating as many interactions as .....

    CRM Integration

    Augment accuracy and promote productivity through the Salesforce CRM integration with HoduCC!....

    HoduCC – Call & Contact Center Software is the expert solution to empower customer services or boost agent’s productivity...

    Easily track, prioritize, and resolve customer support interactions through the Zendesk CRM integration with HoduCC!..

    Customers who trust us

    What our customers say

    Case Studies

    Frequently asked questions

    Everything you need to know about the product and Software. Can’t find the answers you’re looking for?

    Yes, you can use HoduCC’s Click-2-Call API, which can be used with third party integrations.

    Yes, HoduCC has WebPhone API which can be used for integrations to make and receive calls directly from the 3rd party CRM.

    Yes, HoduCC has integration with Cepstral for TTS. You can purchase the license from Cepstral to use it with HoduCC.

    Yes, HoduCC has Google Single Sign-On feature which can be enabled for Admin, Tenant, Supervisor and Agent level.

    Yes, HoduCC supports the customer import facility Admin can create the custom fields to accommodate customer details.

    HoduCC can generate tickets automatically for email and social media interactions (Facebook, Instagram, Twitter, Whatsapp, Telegram for Business). The HoduCC users can create tickets manually for Call, Chat, SMS and also for Email, Telegram & Social Media.

    As an omnichannel contact center software, HoduCC supports all the popular social media channels.
    • Facebook – Post/Comments and Messenger requests
    • Instagram – Post/Comments requests
    • Twitter – Direct Message requests
    • WhatsApp – Inbound chat request from customers to WhatsApp Business Account and Agent can send one to one Outbound WhatsApp to customer based on the pre-approved template(s) from WhatsApp
    • Telegram – One-to-one chat requests
    No, the billing module is not available with HoduCC. However, with HoduCC you can export CDR’s and use them with third  party billing. Call detail API is available for 3rd party integration.
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