How Social Media Channels In Contact Center Software Help to Enhanced Customer Experience Customer satisfaction occupies center stage. Call centers need to adapt to changing trends to delight customers. Social media has emerged as one of the largest and the most powerful channels of communication as well as interaction. If a call center does not …

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Contact Center Software for Transportation Industry Customer satisfaction and great customer experience is the essence of success for any organization. When a business has a large volume of calls, sometimes it is difficult to manage the superior customer experience for all customers on call. Thus, HoduSoft has designed and developed a robust solution to this …

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