Killer Ways Predictive Dialers Can Drive Your Brand Success You Desire
Time Lost Cannot Be Regained
In the contact center, time is everything. Every second wasted result in fewer sales and missed opportunities for delivering great customer service. Fortunately, predictive dialers offer the perfect solution to this problem, as this automated technology filters out obstacles and places call at optimal times to ensure better results. Here are a few awesome ways predictive dialers can drive successful sales and customer service experiences.
Greater agent Retention
Predictive dialers eliminate the manual task of dialing numbers to boost agent productivity. The dialer automatically determines best call times, predicts when a current call will end, and wastes no time in dialing the next number. In addition, call blending features allow the dialer to work with an automated call distribution (ACD) system, routing calls to available agents on both inbound and outbound channels. Idle time is eliminated, and agents are able to switch easily between channels as needed for an increased talk time of up to 300%.
Stronger Lead Management and High Contact Rate
With lead management software integration, predictive dialers may organize data all in one place. For example, agents are able to access information such as customer profiles and purchase history with great ease. The dialer filters out obstacles such as fax and answering machines, and it provides quick access to live connections. All call activity is captured directly into the CRM while further offering real-time metrics and KPIs for improved sales practices.
Incremental Profits and Productivity
Rather than calling at random times and hoping to get an answer, agents may trust the dialer to assist them with a more strategic approach. Predictive dialers upgrades and functions smarter with its use, modifying the process as needed to ensure that the hot leads are contacted at the most preferred optimal times. Agents are therefore able to speak with the strongest prospects. Call logging and recording features save agents time and enable them to pursue more leads with greater precision.
Reduced costs –Saves Time – High Contact Rate
Contact center costs are greatly reduced when a predictive dialer is used. Agents spend less time on the expensive voice channel, and customer abandonment rates decrease. In addition, fewer agents are needed to make calls as their productivity is increased greatly. When integrated with a particular CRM, no additional expensive hardware are required. Our pay-as-you-go models further drive down costs which in turn saves time and ensures a high contact rate.
Greater adaptability and optimizes the process
Hodusoft Predictive dialers are usually adapted to the needs of each business. Nonetheless, a company is a small business or a large enterprise with multiple operational locations, predictive dialers keep offering a scalable solution with HoduCC.
Greater customer satisfaction with easy follow up
Ultimately, your customers are more satisfied when they are contacted with a predictive dialer. Why? They are called at preferred times, so they are less likely to be disturbed at odd hours, and also are not contacted too frequently. Their data clearly inform agents about their product needs and purchase history, so they are more likely to receive offers of interest.
HoduCC Predictive Dialers are essential tools for driving agent productivity, pursuing leads strategically, and satisfying current and future customers. Hodusoft only delivers the very best in customer service. Know more about Hodusoft, an international leader and committed to serving you the best contact center software solutions and premium omnichannel customer interaction platform for great customer experiences. Let’s understand your needs and make you 300% more successful! Book Your Demo Now!