AI-Powered Call Center Software

Powerful. Productive. Profitable.

Q: What is the HoduCC call center software?

HoduCC is a cloud and on-premise call center software platform developed by HoduSoft. It provides inbound ACD routing, multi-level IVR, predictive and progressive outbound dialers, WebRTC browser-based calling, SMS broadcasting, real-time analytics, and CRM integrations. It is used by customer service teams, BPOs, telemarketing operations, and remote call center deployments across 55+ countries.

Q: What is the difference between call center software and contact center software?

Call center software focuses on voice (telephone) interactions, managing inbound call routing, outbound dialling, IVR, and call recording. Contact center software extends this to digital channels, email, SMS, live chat, WhatsApp, and social media, unified in a single agent interface. HoduCC is a call center software platform built around voice. For operations that need full omnichannel capability, the HoduCC Omnichannel CX Suite adds digital channels to the same infrastructure.

Q: Does HoduCC support remote call center agents?

Yes. HoduCC includes a built-in WebRTC phone that runs entirely in a web browser, no hardware required. Remote agents log in, access their call queue and CRM data, and make or receive calls from any internet-connected mobile or desktop device. Supervisors have full monitoring and coaching capability on remote agents through the same real-time dashboard.

Q: What dialers does HoduCC include?

HoduCC includes six dialer types: predictive dialer, progressive dialer, preview dialer, auto dialer, manual dialer, power dialer, and promotional dialer. It also includes Answering Machine Detection (AMD) to maximize agent talk time on outbound campaigns.

Q: Is HoduCC suitable for BPO companies?

Yes. HoduCC's multi-tenant architecture allows BPO operators to run multiple isolated client campaigns from a single platform installation. Each client campaign has its own agent team, IVR flow, CRM integration, DNC list, and reporting dashboard.

Q: Does HoduCC support SMS?

Yes. HoduCC call center software integrates with Telnyx or any local SMS service provider for two-way SMS messaging and outbound SMS broadcasting. The SMS Broadcasting module supports campaign-based bulk messaging with personalisation and delivery tracking. WhatsApp Business integration is also available for inbound query management and outbound template-based messaging.

Q: Does HoduCC work for small businesses?

Yes. HoduCC's cloud deployment is designed for fast setup with no IT team required. The browser-based interface requires no hardware purchase. The flexible pricing model is cost-effective for small teams, and the platform scales from 2-agent operations to 2,000+ agent deployments without migrating to a different platform.

Q: Can I connect my existing CRM tools directly to HoduCC?

Yes. HoduCC offers native, plug-and-play integrations with popular platforms like Salesforce, Zoho CRM, Zendesk, and Freshdesk, alongside extensible REST APIs to link with custom databases.

HoduCC call center software powers enterprises, telemarketers, BPOs, and growing businesses with high-volume outbound campaigns, multi-tenant workflows, and fully remote agent support; all from one platform, priced on concurrent users.

Schedule a Free Demo

Contact us

Let's shape exceptional customer journeys together.

Leading companies rely on us to truly understand their customers

Meet HoduCC

We Do The Dialing, So Your Agents Can Do The Selling

HoduCC is HoduSoft’s flagship call center software, designed for operations that need voice-first customer engagement at scale.

Operating globally across the US, UK, Netherlands, India, Africa, and APAC, it unifies traditional inbound routing with next-generation call centre automation software and omnichannel workflows.

Whether you’re running a customer support team, a high-volume outbound sales floor, a multi-client BPO operation, or a distributed remote workforce, HoduCC gives you the infrastructure and management tools to handle it without hardware overhead.

5,000+ Concurrent Calls Supported
2,000+ Agent Seats Deployed
50+ Countries
ISO 27001 Certified

What HoduCC Customers Achieve

The Outcomes Teams See After Switching to HoduCC

Organizations that adopt HoduCC consistently improve six critical performance areas across customer experience, agent productivity, and operational efficiency.

Higher Agent Productivity: Unified Agent Desktop, CRM Integration, Click-to-Call, Workflow Automation
Smoother First Call Resolution: Skills-Based Routing, ACD, CRM Screen Pop, Multi-Level IVR
Better Customer Satisfaction: Omnichannel Engagement, Callback Management, Skills-Based Routing, Quality Analysis
Efficient Outbound Campaigns: Predictive, Progressive, Preview, Auto-power Dialer, AMD, Campaign Analytics
Lower Average Handle Time (AHT): CRM Integration, Skills-Based Routing, Automated Call Summaries, Advanced Routing
Improved Agent Retention: Remote Agent Tools, Call Monitoring & Coaching, Agent Performance Analytics, Flexible Work Environment

See How HoduCC Can Transform Call Center Operations

Schedule a Personalized Demo

Features Built for Every Call, Campaign, and Customer Conversation

Intelligent Call Routing

Skill-based routing matches each caller to the agent best equipped to help by expertise, language, or campaign priority, cutting transfers and resolution time.

AI Interaction Analytics

AI scores and categorizes 100% of interactions automatically, flags coaching opportunities, and summarizes email threads, no manual review sampling required.

Advanced Dialing Modes

Run high-volume outbound campaigns with predictive, progressive, preview, power, auto, and manual dialing modes.

Multi-Level IVR

Build multi-level IVR flows that route callers by intent, language, or account type — no developer required to update menus.

Multi-Tenant Architecture

True multi-tenant architecture lets BPOs and enterprises manage multiple clients, brands, or departments from one platform, with complete data and workflow separation per tenant.

Built-In CRM

Give agents instant access to customer information, conversation history, and ticket details for faster resolutions and more personalized interactions.

Your Agents Work From Anywhere. HoduCC Works With Them.

WebRTC Softphone

Agents make and receive calls through their web browser, no desk phone, no app download, no IP handset required.

Remote Agent Dashboard

Live queue view, call scripts, customer records, CRM data, disposition codes, and supervisor notes, every tool accessible from a single screen.

Monitoring by Supervisors

See all remote agents on the same real-time dashboard as in-office agents. Barge-in, whisper coaching, and silent listening are all available on live remote calls.

Encrypted Voice and Data

Remote calls are secured with TLS for signaling and SRTP/DTLS-SRTP for media encryption, the same security standard applied across on-premise, cloud, and remote deployments.

HoduCC Call Center Software for Your Business

Unified Contact Center: Everything your agents need, from WebRTC and IVR to call recording, analytics, and intelligent routing in one powerful platform.
Flexible Deployment: Choose cloud, on-premise, or hybrid deployment to match your IT strategy, security, and scalability requirements.
Highly Customizable: Adapt workflows, call routing, reports, scripts, and integrations to fit your unique business processes without compromising flexibility.
Real-Time Visibility: Monitor queues, agents, campaigns, and customer interactions with live dashboards and actionable analytics.
Tailored Product Demonstrations: A demo designed around your use case whether inbound, outbound, omnichannel, BPO, or remote teams.
Built for Enterprise Growth: Fast implementation, flexible deployment, enterprise-grade security, and dedicated support to keep your operations running smoothly.

Gautam Singh Project Manager at D D Motors, D D Motors

Jan 22, 2025

We have been using HoduCC and specially like the Webphone build in WebRTC. It saves cost of IP Phones. The important thing is, there is always support provided as and when required.

Antonio Palacios CEO, Telnorm

Jul 25, 2026

On behalf of Telnorm, I want to express our gratitude to the HoduSoft team for all your support, trust, and opportunity to test your platform and develop applications. We are very satisfied with the cost-efficient application and cost-efficient solutions.

Aman Nick CEO, The Telephony Co.

Jul 25, 2026

I am very happy that we are connected with HoduSoft. It's been a fruitful relationship over the past two years. Thank you for the amazing products and innovative solutions. My experience with HoduSoft is nothing less than awesome.

Your Call Center Software Shouldn't Hold Growth Hostage

Too many platforms force businesses to choose between ‘scalability or affordability’, ‘flexibility or simplicity’, ‘features or usability’. HoduCC delivers all three. Thousands of agents. Multiple locations. Unlimited growth potential. One platform.

Schedule a Free Demo

Frequently Asked Questions

What is the HoduCC call center software?

What is the difference between call center software and contact center software?

Does HoduCC support remote call center agents?

What dialers does HoduCC include?

Is HoduCC suitable for BPO companies?

Does HoduCC support SMS?

Does HoduCC work for small businesses?

Can I connect my existing CRM tools directly to HoduCC?