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AUTOMATIC CALL DISTRIBUTION

Streamline Call Flow

Want to streamline heavy call flow? Here comes, Advanced ACD which helps you in evenly distributing the calls among available agents by following specific strategies.Yeah! Now don’t worry about handling the calls manually, concentrate only on the performance and achieving the objectives of existence.

With these predefined protocols automatically these calls will be routed to the available agents, which avoids burden on single agent and also keeps the customer on less or not on-hold.

Tactics to Distribute Calls

  • Agents-With-Fewest-Calls
  • Agents-With-Least-Talk Time
  • Longest-Idle-Agent
  • Ring-All
  • Round Robin

Why Automatic Call Distribution(ACD)?

Avoid burden

Through ACD, all the agents will be receiving fair number of calls which avoids burden on single agent.

Increase efficiency

It ensures the efficiency of call flow by matching the agents with set protocols.

Control over Calls

You have complete control over call flow i.e. how customers can interact with your call center, the decision is completely yours.

Immense Customer Satisfaction

When the call volume creeps up, ACD helps us in streamlining the call volume which improves the connectivity rate and thus raise the customer satisfaction level.

Productive Call Center

Features like ACD benefits the organizations in becoming more productive, enhances capabilities results in attaining the goals.

CASE STUDIES

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