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Integration of Social Media (Facebook, Twitter) Channel in Contact Center Software Enhances All Round Performance

Integration of Social Media (Facebook, Twitter) Channel in Contact Center Software Enhances All Round Performance Contact center software solutions evolve to keep in pace with changing tech and customer patterns. That most present CC solutions are omnichannel is a pointer to changing trends influenced by customer behavior. Social media is just indispensable and, in response, …

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Reasons Why IP PBX Software Is Getting More Popular In The Past Decade

Reasons Why IP PBX Software Is Getting More Popular In The Past Decade Communication is at the core of business operations. Operational cost and vendor management keeps in grips with each other like customers. Standard telephony is out, yes old school. Businesses have confessed IP PBX benefits are several. Price of calls falls dramatically. Online …

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