Importance of Softswitch in VoIP Business As per the recent VOIP growth report by Zion Research, the value of the VOIP services market is expected to reach more than USD 140 billion by the year 2021. This report depicts the importance and demand for the VOIP business solutions. But, how VOIP reached to such success …
How to Use Video Conferencing in Business? Video conferencing has now become the most important function for almost all the modern businesses, irrespective of their sizes. As per the market study, video conferencing solutions will reach up to $35.6 billion by the year 2018. Also, 94% of the enterprises have noticed that video conferencing enhances …
How IP PBX System Enhance Your Mobile Workforce? Communication plays a vital role in digital strategy in order to have appropriate business processes to offer an effective customer experience. And, with the speed at which digital strategy is being adopted by the enterprises, it is going to change the way we used to work and …
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9 Tips to Improve First Call Resolution using HoduCC With increasing means of communication (read chat, email, text and social media) First Call Resolution is soon becoming the First Contact Resolution. One of the important statistics a contact center can offer to measure is FCR or first call resolution or First Contact Resolution. HoduCC – …
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